Ken Grody Ford Inland Empire - Service Center

I have a 2015 F150 2. 7l ecoboost. While towing a 2300 lb trailer I lost turbos and got the code 0299 which means underboost condition. That particular code can mean quit 7l ecoboost. While towing a 2300 lb trailer I lost turbos and got the code 0299 which means underboost condition. That particular code can mean quite a variety of issues so I decided to bring it to the dealer thinking they would have the best equipment to diagnose and fix the problem. I spoke to Chad (service rep) when I dropped my truck off. That was Thursday 7/19/24. Chad called the next day and said they'd have the parts in on Monday and my truck would be ready to be picked up on Tuesday. I called Tuesday. Chad was on vacation. No worries, surely someone is covering his accounts in his absence. That was not the case. I called every day the following week trying to reach anyone in service who might confirm that my truck was ready for pickup. Chad finally called on 7/30/24 saying the truck was ready. When I went to get it I could see that there was a new dent just above the left rear taillight. I brought that to Chad's attention. He apologized and said to bring it back at my convenience and they would repair it. I took my truck home, hooked up my trailer and drove seven miles before the I lost turbos again and the 0299 code came back. I called Chad and he said bring it back. They had replaced one waste gate solenoid and the turbo bypass valve. Parts were $243 and labor was $900 (4 hours @ $225/hr). Clearly that was not the problem. I brought the truck back to Ken Grody on 8/5/24 with Chad again. Chad called me back on 8/6/24 and said it would be done on 8/6 or 8/7. I called every day for the rest of that week and couldn't reach anyone in service. I finally rode down there and spoke first to Cal (8/12) and then Angel (8/13 and 8/14) and finally to the actual mechanic working on my truck - Sam. Sam told me he couldn't find anything wrong with it but suggested I replace both turbos as he could not tell which, if either, was possibly bad. They cost $2500 each. The labor for two turbos is between $1800 and $2700. That means without knowing it would remedy the situation the mechanic was recommending spending between $7000 and $8000. I had them reassemble everything they had taken apart and I picked it up the following day (8/14). When I got it home I checked the oil and noticed the oil cap could not be removed because the engine cover had been installed incorrectly. And it was missing a nut! I took the truck to Terry's Auto in San Marcos. Using a smoke machine he was able to determine that there were two vacuum leaks. Both right at the spot where the turbo bypass valve was replaced. I have since road tested my truck towing my trailer up Palomar mountain, hitting speeds of 75mph up 6% grades and the truck performed flawlessly. I put another 60 miles of high load driving on it and the code never came back. I can only imagine how frustrated I would have been had I let Ken Grody service have their way with my truck. I called Chad to see if they would refund my fee since they neither diagnosed nor fixed my problem, the two things they were contracted to do. Chad said no because they diagnosed that the truck needed the two parts they installed and I could not be reimbursed for that. I argue that those parts were not needed as they did not fix the problem. My complaint fell on deaf ears. Hectar De La Fuentes, the service manager did see my point however. He offered to give me $900 credit at the dealership. I see that as getting a gift card for a restaurant you don't like. The service seemed both incompetent and shoddy. I would think that the lot assistant that was driving my truck when they backed into something (causing the dent) would have at least told the service rep they had done so and not let the customer find it on their own. At least Chad did not argue that point. In summary, I will never take my vehicle to Ken Grody Ford again. Nor will I ever trust a dealership to do top notch work. More

I purchased my vehicle in June of 23 and have been so happy with the service Department Kevin is the best Always so attentive to my needs and makes sure my car gets everything it needs in a timely ma happy with the service Department Kevin is the best Always so attentive to my needs and makes sure my car gets everything it needs in a timely manner Very proactive is letting me know the status of my vehicle and what it may need in the future Definitely not just out to get you to spend money More

I have a 2021 Ford Expedition and it is stalling/ losing power when I accelerate. I have tried to call the dealerships service department four times today. I've called four times today. The first time I cal power when I accelerate. I have tried to call the dealerships service department four times today. I've called four times today. The first time I called it rang twice and then it went silent. The next time I called it rang and rang and rang and no one picked up. The third time I called the service department it rang one time and it went silent. The fourth time I called, it rang twice, and then it went silent. How severely incompetent can you be!?! I am so sick and tired of my horrible experiences with all things Ford. If I could go back again I would never buy a Ford Expedition. Most of my experiences dealing with this company are hot garbage. So is this dealership. Shame on them and their god-awful putrid disservice department!!!!! At least one of the ladies answering the phones sounds competent. Too bad everyone else is incompetent and unable to perform simple tasks like answering the phone. More

On December 5th 2021, I purchased an F-150 5. 11 edition truck from the Ken Grody Ford dealership in Redlands. The next day the check engine light appeared and I returned it to the dealership. Whe 11 edition truck from the Ken Grody Ford dealership in Redlands. The next day the check engine light appeared and I returned it to the dealership. When I returned the truck I was approached by the general sales manager Kerwin Peña and salesman Octavio Ibarra and was offered 20k to keep the truck but I rejected the offer because I was not comfortable with buying the truck and taking the money. On December 31st 2021, I returned and purchased an F-150 Roush edition truck. When I bought the truck, a free bed liner and detail were thrown into the deal. The dealership was supposed to call me and schedule an appointment within the first week of January. I waited 2 months and received no call until I called the salesman Octavio Ibarra to ask if I haven't received a call and he told me that he would look into the situation. On February 24 2022, I dropped off my truck with 898 miles. On the 25th of February, when I went to pick up my truck, it was given to me toward the back of the dealership, with 921 miles and no mention of a scratched window when I notified the guy at the service department about this damage he quickly said “i'll get you a new one” I asked him if he could call a supervisor or manager. By the amount of miles shown, the unknown phone connected to the bluetooth and the sales manager saying that the services were not done at the dealership, I had realized and told him that I was never asked or informed that the truck would ever leave the dealership therefore I did not consent to the truck leaving the premises causing the Ford Ken Grody dealership to be at fault and responsible for any damages. The sales manager, Kerwin Peña and I talked about the damages and he told me that he was going to fix the problem with his staff and would give me a call on Monday to find a solution for the problem. I never received a call from him on Monday until I called the salesman Octavio Ibarra on Tuesday night where he told me that it was better if I showed up at the dealership Wednesday morning. On Wednesday, March 2, I went to the dealer to talk to the general sales manager Kerwin Peña and salesman Octavio Ibarra, who both made me feel discriminated and gave me an unreasonable offer which was a full tank of gas and 1 oil change which I had already purchased with the truck, and to wax the bumper. When I asked them to replace the bumper they said “no”. I had informed the sales manager that I was going to leave the truck and keys until it was correctly fixed and the sales manager said that if I were to leave the truck at the dealer he would call a tow truck to take it to my house and make me pay the expenses, he then proceeded to walk away from me no longer wanting to talk. After this conversation, I stayed outside the dealer alongside the salesman Octavio Ibarra who made me feel discriminated by telling me to take the truck and don't pay for 3 months so that a repo guy could take it, implying that I was complaining about my monthly payment and could not afford a truck of that cost which is not true because this is not about money but about fixing the truck I spent 100k on. I told him that I am asking for my truck to be fixed properly because in the situation I had before with the other truck they offered me 20k but they currently don't want to fix a mistake they made. After these conversations ended and they were both inside I decided to call Ford corporate and my insurance. More

Had an issue with my new truck and I’m leaving on a trip! But Amber and the service dept went above and beyond so we can leave this morning!Ive never had service like this before from a dealership ! I’m blow But Amber and the service dept went above and beyond so we can leave this morning!Ive never had service like this before from a dealership ! I’m blown away at their level of service! Highly recommend this dealership!!!👍 More

This place has a really unrighteous staff and trickery repairs employees. I took my employment vehicle to get checked because my A/C stopped blowing cold air and after few hours they wanted to replace com repairs employees. I took my employment vehicle to get checked because my A/C stopped blowing cold air and after few hours they wanted to replace compressor and blown fuse for over $1,200 and I told them to forget about it, I went to auto zone and got the fuse for $3.49 replaced the bad one and now my A/C is blowing freezing cold air again. Bad Bad Bad people More

Good service and customer attention Good service, fast check-in. Just an oil change and tire rotation this time. I was called by a clerk from Redlands Ford and reminded I was due for ser Good service, fast check-in. Just an oil change and tire rotation this time. I was called by a clerk from Redlands Ford and reminded I was due for service, which I was, so I made an appointment. However, when I arrived I was told no appointments for basic service so I'm not sure why I was given a time and day. It didn't really affect me since check-in was speedy as a walk-in anyway. They may want to clarify what needs and appointment and what does not as I see another commented on that too. I did like the phone call and email reminders for oil changes etc. as it keeps me on my toes for maintenance needs. More

Couldn’t of gotten a better advisor. He was awesome and recommend him to all!!! He is well trained and follow up with customers were perfect!! recommend him to all!!! He is well trained and follow up with customers were perfect!! More

Making an appointment is a waste of time I made an appointment, and showed up just a little bit early to find that it was basically a first-come, first-serve free for all. It took about 15 m I made an appointment, and showed up just a little bit early to find that it was basically a first-come, first-serve free for all. It took about 15 minutes for somebody to come up to my vehicle, and at that, the person was not qualified to check me in. Instead, the employee said that he would find the appropriate employee to assist me, and to stay put. After a little while, and with no interaction with a service tech, a porter approached me and asked if I could please move my vehicle out of the way so that other vehicles could move forward. He also instructed me to go inside to make contact with a service tech. All in all, it took 45 minutes to be attended to. Next time, I'm just showing up because I'll get attention before all the suckers who make an appointment. More