Ken Grody Ford Inland Empire

Ken Grody Redlands Ford Dealership, led by the remarkable Mario Miranda, surpassed all expectations! Mario's personalized attention and dedication made the entire car-buying process a joy. From the initial c Mario Miranda, surpassed all expectations! Mario's personalized attention and dedication made the entire car-buying process a joy. From the initial consultation to the final delivery, Mario's expertise shone through, ensuring that every detail was meticulously handled. His friendly demeanor and genuine care for customer satisfaction were evident at every interaction, making me feel valued and confident in my decision. Mario's commitment to excellence and his tireless efforts to exceed expectations set a new standard for customer service. With Mario at the helm, Ken Grody Redlands Ford Dealership is not just a place to buy a car; it's an experience of unparalleled quality and care. I am grateful for Mario's exceptional service and proud to recommend him and the dealership to anyone seeking a superb car-buying experience. More

I had an outstanding experience purchasing my 2024 Ford Maverick from Ken Grody Ford in Redlands. The staff, especially the salesperson from the Ken Grody Team, made the process smooth and stress-free. The Maverick from Ken Grody Ford in Redlands. The staff, especially the salesperson from the Ken Grody Team, made the process smooth and stress-free. Their expert knowledge about the Maverick impressed me, and their customer support was top-notch, addressing all my questions and concerns with patience and professionalism. I highly recommend this dealership for their friendly approach and commitment to customer satisfaction. If you're in the market for a new vehicle, don't hesitate to visit Ken Grody Ford and have a chat with their amazing team. More

Chris & Mike helped me out and they were the best! !! They made it happen ! Everyone in this dealership were very welcoming:) by far the bast experience buying a car! !! They made it happen ! Everyone in this dealership were very welcoming:) by far the bast experience buying a car! More

Great Team & Excellent Service, Hardworking to Make the deal work to sell & help me convince my wife. deal work to sell & help me convince my wife. More

I purchased my vehicle in June of 23 and have been so happy with the service Department Kevin is the best Always so attentive to my needs and makes sure my car gets everything it needs in a timely ma happy with the service Department Kevin is the best Always so attentive to my needs and makes sure my car gets everything it needs in a timely manner Very proactive is letting me know the status of my vehicle and what it may need in the future Definitely not just out to get you to spend money More

They're sales guy was great but they're finance guy is a liar, cheat, & provided horrible service! I'll never purchase a car from them again! liar, cheat, & provided horrible service! I'll never purchase a car from them again! More

I have a 2021 Ford Expedition and it is stalling/ losing power when I accelerate. I have tried to call the dealerships service department four times today. I've called four times today. The first time I cal power when I accelerate. I have tried to call the dealerships service department four times today. I've called four times today. The first time I called it rang twice and then it went silent. The next time I called it rang and rang and rang and no one picked up. The third time I called the service department it rang one time and it went silent. The fourth time I called, it rang twice, and then it went silent. How severely incompetent can you be!?! I am so sick and tired of my horrible experiences with all things Ford. If I could go back again I would never buy a Ford Expedition. Most of my experiences dealing with this company are hot garbage. So is this dealership. Shame on them and their god-awful putrid disservice department!!!!! At least one of the ladies answering the phones sounds competent. Too bad everyone else is incompetent and unable to perform simple tasks like answering the phone. More

After several months during the FORD BRONCO issues, i have been following up several times trying to ascertain information from the dealer and the FORD manufacturer about the orders and trim levels. In have been following up several times trying to ascertain information from the dealer and the FORD manufacturer about the orders and trim levels. In response to many several emails that i sent, these are the 2 emsils that i received on 3/15/23 from Rene and Chris Rivas. Chris is just a bad bad manager on how to deal with customers. 1st email on 3/15 this is Rene, and sorry for my delay response, I was out of the office. You will need to speak with Christ Rivas only, since we don't have a good communication between us. I will no longer handles your account, he will. 2nd on 3/15 Christ is out today, and he will be here tomorrow, however he just call me about another customer and I mentioned to him about you, and he told me to let you know this. If and when your vehicle gets here, we will notify you, mean time if you have any further questions, please call the dealership at 909-793-3211 and ask for our General Manager, his name is Chad Coates. JUST STAY AWAY FROM REDLANDS FORD. More

On December 5th 2021, I purchased an F-150 5. 11 edition truck from the Ken Grody Ford dealership in Redlands. The next day the check engine light appeared and I returned it to the dealership. Whe 11 edition truck from the Ken Grody Ford dealership in Redlands. The next day the check engine light appeared and I returned it to the dealership. When I returned the truck I was approached by the general sales manager Kerwin Peña and salesman Octavio Ibarra and was offered 20k to keep the truck but I rejected the offer because I was not comfortable with buying the truck and taking the money. On December 31st 2021, I returned and purchased an F-150 Roush edition truck. When I bought the truck, a free bed liner and detail were thrown into the deal. The dealership was supposed to call me and schedule an appointment within the first week of January. I waited 2 months and received no call until I called the salesman Octavio Ibarra to ask if I haven't received a call and he told me that he would look into the situation. On February 24 2022, I dropped off my truck with 898 miles. On the 25th of February, when I went to pick up my truck, it was given to me toward the back of the dealership, with 921 miles and no mention of a scratched window when I notified the guy at the service department about this damage he quickly said “i'll get you a new one” I asked him if he could call a supervisor or manager. By the amount of miles shown, the unknown phone connected to the bluetooth and the sales manager saying that the services were not done at the dealership, I had realized and told him that I was never asked or informed that the truck would ever leave the dealership therefore I did not consent to the truck leaving the premises causing the Ford Ken Grody dealership to be at fault and responsible for any damages. The sales manager, Kerwin Peña and I talked about the damages and he told me that he was going to fix the problem with his staff and would give me a call on Monday to find a solution for the problem. I never received a call from him on Monday until I called the salesman Octavio Ibarra on Tuesday night where he told me that it was better if I showed up at the dealership Wednesday morning. On Wednesday, March 2, I went to the dealer to talk to the general sales manager Kerwin Peña and salesman Octavio Ibarra, who both made me feel discriminated and gave me an unreasonable offer which was a full tank of gas and 1 oil change which I had already purchased with the truck, and to wax the bumper. When I asked them to replace the bumper they said “no”. I had informed the sales manager that I was going to leave the truck and keys until it was correctly fixed and the sales manager said that if I were to leave the truck at the dealer he would call a tow truck to take it to my house and make me pay the expenses, he then proceeded to walk away from me no longer wanting to talk. After this conversation, I stayed outside the dealer alongside the salesman Octavio Ibarra who made me feel discriminated by telling me to take the truck and don't pay for 3 months so that a repo guy could take it, implying that I was complaining about my monthly payment and could not afford a truck of that cost which is not true because this is not about money but about fixing the truck I spent 100k on. I told him that I am asking for my truck to be fixed properly because in the situation I had before with the other truck they offered me 20k but they currently don't want to fix a mistake they made. After these conversations ended and they were both inside I decided to call Ford corporate and my insurance. More