Ken Grody Ford Inland Empire

I had a fantastic experience with Ken Grody Ford! JJ, Tommy and Savannah went above and beyond to help me find a vehicle that met my needs and stayed within my budget. They were attentive, friendly, JJ, Tommy and Savannah went above and beyond to help me find a vehicle that met my needs and stayed within my budget. They were attentive, friendly, and genuinely cared about finding the best deal possible for me. I never felt pressured or rushed, and they made sure I fully understood all my options. Thanks to their dedication, I walked away with a great car and a great deal. They also gave me top dollar on my Trade. Highly recommend Ken Grody Ford for anyone looking for a smooth, hassle-free buying experience! More

We really needed a bigger family vehicle and Fabian at Ken Grody Ford Redlands showed us options with kindness, patience, and was appropriately laid back yet intentional. We test drove several vehicles bu Ken Grody Ford Redlands showed us options with kindness, patience, and was appropriately laid back yet intentional. We test drove several vehicles but enjoyed the process at Ken Grody. We found the Expedition to be a great family vehicle that would fit our family needs for many years. The only thing was Bench seats or captain chairs? We brought our car seats and stroller and Fabian made sure we were able to truly see ourselves in our vehicle. Buying a vehicle is not easy and to spend hard earned money when life has been tough recently was difficult but Ken Grody in Redlands promises to be competitive and family oriented. We have been driving & enjoying our Expedition! Even our baby loves it, and our baby usually does not enjoy car rides. Thank you Fabian for great memories discovering our much needed family vehicle, and we look forward to many fun memories in our Expedition. God bless everyone at Ken Grody Ford In Redlands. More

Muy accessible y atentos con el cliente, muy Clara la informaciòn,sinceros, el mejor dealer informaciòn,sinceros, el mejor dealer More

It was a great experience. Rene was fantastic. Not only was he attentive to my needs he answered questions that I didn’t even think of. I highly recommend this dealership. Rene was fantastic. Not only was he attentive to my needs he answered questions that I didn’t even think of. I highly recommend this dealership. More

My experience at Ken Grody Ford Redlands was simply outstanding! From the moment I walked into the dealership, the ambiance was welcoming and the staff were incredibly helpful. I appreciated the no-pre outstanding! From the moment I walked into the dealership, the ambiance was welcoming and the staff were incredibly helpful. I appreciated the no-pressure approach and truly felt that they were there to help me find the right car for my needs. They thoroughly walked me through the features and options, ensuring I understood everything before making my decision. I left with a great vehicle and am confident in recommending this dealership for a straightforward, pleasant car-buying experience. More

My experience at Ken Grody Ford Redlands was simply outstanding! From the moment I walked into the dealership, the ambiance was welcoming and the staff were incredibly helpful. I appreciated the no-pre outstanding! From the moment I walked into the dealership, the ambiance was welcoming and the staff were incredibly helpful. I appreciated the no-pressure approach and truly felt that they were there to help me find the right car for my needs. They thoroughly walked me through the features and options, ensuring I understood everything before making my decision. I left with a great vehicle and am confident in recommending this dealership for a straightforward, pleasant car-buying experience. More

I have a 2015 F150 2. 7l ecoboost. While towing a 2300 lb trailer I lost turbos and got the code 0299 which means underboost condition. That particular code can mean quit 7l ecoboost. While towing a 2300 lb trailer I lost turbos and got the code 0299 which means underboost condition. That particular code can mean quite a variety of issues so I decided to bring it to the dealer thinking they would have the best equipment to diagnose and fix the problem. I spoke to Chad (service rep) when I dropped my truck off. That was Thursday 7/19/24. Chad called the next day and said they'd have the parts in on Monday and my truck would be ready to be picked up on Tuesday. I called Tuesday. Chad was on vacation. No worries, surely someone is covering his accounts in his absence. That was not the case. I called every day the following week trying to reach anyone in service who might confirm that my truck was ready for pickup. Chad finally called on 7/30/24 saying the truck was ready. When I went to get it I could see that there was a new dent just above the left rear taillight. I brought that to Chad's attention. He apologized and said to bring it back at my convenience and they would repair it. I took my truck home, hooked up my trailer and drove seven miles before the I lost turbos again and the 0299 code came back. I called Chad and he said bring it back. They had replaced one waste gate solenoid and the turbo bypass valve. Parts were $243 and labor was $900 (4 hours @ $225/hr). Clearly that was not the problem. I brought the truck back to Ken Grody on 8/5/24 with Chad again. Chad called me back on 8/6/24 and said it would be done on 8/6 or 8/7. I called every day for the rest of that week and couldn't reach anyone in service. I finally rode down there and spoke first to Cal (8/12) and then Angel (8/13 and 8/14) and finally to the actual mechanic working on my truck - Sam. Sam told me he couldn't find anything wrong with it but suggested I replace both turbos as he could not tell which, if either, was possibly bad. They cost $2500 each. The labor for two turbos is between $1800 and $2700. That means without knowing it would remedy the situation the mechanic was recommending spending between $7000 and $8000. I had them reassemble everything they had taken apart and I picked it up the following day (8/14). When I got it home I checked the oil and noticed the oil cap could not be removed because the engine cover had been installed incorrectly. And it was missing a nut! I took the truck to Terry's Auto in San Marcos. Using a smoke machine he was able to determine that there were two vacuum leaks. Both right at the spot where the turbo bypass valve was replaced. I have since road tested my truck towing my trailer up Palomar mountain, hitting speeds of 75mph up 6% grades and the truck performed flawlessly. I put another 60 miles of high load driving on it and the code never came back. I can only imagine how frustrated I would have been had I let Ken Grody service have their way with my truck. I called Chad to see if they would refund my fee since they neither diagnosed nor fixed my problem, the two things they were contracted to do. Chad said no because they diagnosed that the truck needed the two parts they installed and I could not be reimbursed for that. I argue that those parts were not needed as they did not fix the problem. My complaint fell on deaf ears. Hectar De La Fuentes, the service manager did see my point however. He offered to give me $900 credit at the dealership. I see that as getting a gift card for a restaurant you don't like. The service seemed both incompetent and shoddy. I would think that the lot assistant that was driving my truck when they backed into something (causing the dent) would have at least told the service rep they had done so and not let the customer find it on their own. At least Chad did not argue that point. In summary, I will never take my vehicle to Ken Grody Ford again. Nor will I ever trust a dealership to do top notch work. More

Ken Grody Redlands knocked it out of the park! Negotiations were easy and favorable. Isiah Siyam made the first impression and I knew right away I was going to buy the F150 Lariat. The deal (inclu Negotiations were easy and favorable. Isiah Siyam made the first impression and I knew right away I was going to buy the F150 Lariat. The deal (including trade in) was made remotely. The staff exceeded my expectations. Even the finance manager Cristian Mancia made signing easy and fun! I've never had such a gratifying car buying experience. I'll definitely look to Ken Grody Redlands for my next vehicle purchase. Class acts all around. Thank you. More

Overall, a great group of down to earth people. Very honest, open to go over all the costs and for the first time, I drove off feeling I got the better deal. I will be bringing my family to Ken Gro Very honest, open to go over all the costs and for the first time, I drove off feeling I got the better deal. I will be bringing my family to Ken Grody Ford in Redlands California for their next car. Thank you Ken Grody Ford for your kind help with my purchase of a Ford Explorer! I hope you have a lot of great years to come! Keep up the good work, T.G., Anaheim Hills, July 3, 2024. More

My experience at Ken Gordy Ford surprised me. The sales rep Sherif was personable and enjoyable to work with. I would highly recommend you contact him if you're in the market for a vehicle. I The sales rep Sherif was personable and enjoyable to work with. I would highly recommend you contact him if you're in the market for a vehicle. I hadn't planned on buying my car that day, but the circumstances were such that everything fell into place, and both of us reached a deal that was agreeable to both of us. From the time we closed the deal with a handshake, until I drove the car off the lot, was probably around 1 hour. I had read a ton of comments from people about various experiences with auto dealers (not just Ken Gordy Ford), so was not looking forward to the process. But, I can say my experience was great and I would not hesitate to go back if I'm ever in the market for another vehicle. More