Ken Grody Ford #1 Orange County Ford Dealer - Service Center

Highly recommended No. 1 rated customer Service Dept. Thanks to Raul Rodriguez and Larry (driver) for the excellent, professional and friendly service provided and wil No. 1 rated customer Service Dept. Thanks to Raul Rodriguez and Larry (driver) for the excellent, professional and friendly service provided and will definitely go back again.. More

Great Customer Service I dragged myself in to a recall notice dreading the experience but from answering the phone to scheduling the appointment to getting the actual servi I dragged myself in to a recall notice dreading the experience but from answering the phone to scheduling the appointment to getting the actual service done was an overall painless experience. I highly recommend this dealership because from sales to service they are simply the best. More

Ken Grody Ford is the only place that our family can take all 3 of our vehicles. Raul Rodriguez is our advisor. He makes sure we know what it takes to get our cars serviced right, and at the best possible all 3 of our vehicles. Raul Rodriguez is our advisor. He makes sure we know what it takes to get our cars serviced right, and at the best possible time. Thank you for your continued assistance and friendship with our family. More

explains all repairs very great service from buying and services on my 2018 escape!! dana eastman explain all interior and exterior on my 2018 ford escape! great job very great service from buying and services on my 2018 escape!! dana eastman explain all interior and exterior on my 2018 ford escape! great job More

Met expectations Very affable group of service personnel. I travel past other Ford dealerships to have my vehicle serviced by Ken Grody Ford. I have friends that trave Very affable group of service personnel. I travel past other Ford dealerships to have my vehicle serviced by Ken Grody Ford. I have friends that travel for service from Ken Grody. More

Went in for Oil Change and the Works Service was Excellent and I was out of there very quickly. Always happy to refer Ken Grody Ford for service to my family and friends. Service was Excellent and I was out of there very quickly. Always happy to refer Ken Grody Ford for service to my family and friends. More

Great Place to Shop for a Ford! There aren't many places that I would drive for miles to purchase or have my Ford Escape serviced. I bought the car at Ken Grody and would do agai There aren't many places that I would drive for miles to purchase or have my Ford Escape serviced. I bought the car at Ken Grody and would do again. The year, 2008, and I had it serviced there every since. A long drive from my house but worth every mile for the professional service and handling of the car. More

Tim always rolls out the VIP treatment when my car needs service. He provides excellent customer service and is thorough in his work and professionalism. service. He provides excellent customer service and is thorough in his work and professionalism. More

Another bad review. Tim (service) gave me run around Friday Saturday and Monday. Finally leveled with me that they are too busy and can't get to my car until next week. He knew this on Friday when I t Friday Saturday and Monday. Finally leveled with me that they are too busy and can't get to my car until next week. He knew this on Friday when I took it. I could of had it fixed somewhere else by now. Had many bad experiences with customer service. More

2nd time in a row, something goes astray. This is the 2nd time in a row something goes astray. This time it was the car wash guys and the new Ford Pass app that couldn’t get it right. Once my This is the 2nd time in a row something goes astray. This time it was the car wash guys and the new Ford Pass app that couldn’t get it right. Once my vehicle was ready I was asked if I wanted my truck washed. I said yes and expected to wait a little longer. I waited longer than I expected and still the truck wasn’t washed. To the credit of the service writer, once he noticed I was still waiting he immediately contacted the them and once he noticed the truck wasn’t washed he asked if I could return to get the truck properly washed. Then the new Ford app wasn’t recording my service credit. I had to call and have them look into it. Hopefully the next time I go service my truck all will go well. More