Ken Grody Ford #1 Orange County Ford Dealer - Service Center

I have always had excellent service with Raul when my truck has been in for service.I brought my truck new their and Grody Ford is the only one who has worker on it. truck has been in for service.I brought my truck new their and Grody Ford is the only one who has worker on it. More

I must admit I was not at all happy at first because of a issue I had that i left in another review but Ismael took it upon himself to make sure to correct the problem. We stumbled across yet another issue issue I had that i left in another review but Ismael took it upon himself to make sure to correct the problem. We stumbled across yet another issue and before it could escalate into anything bigger he went above and beyond to make sure I left with a smile. I appreciate the hard work and effort he took to make sure my visit was s pleasant one. Now we have mended our business friendship and I would bring my car back. If anyone reads this and stumbles across any issues GO TO ISMAEL! he will make sure to take care of you. More

Henry Garibay gave me great service when I came to Ken Grody Ford with a battery problem. My replacement battery was exchanged for the dead battery quickly. I left with the car running fine. After several Grody Ford with a battery problem. My replacement battery was exchanged for the dead battery quickly. I left with the car running fine. After several days of not driving the car the new battery was dead. I had the car towed to Ken Grody Ford and it was discovered the modules needed reprograming. They were reprogramed. As of this date the car is running fine. Great follow thru service. Thanks Henry. More

Check in was quick, easy, and staff was friendly. The staff was very accommodating during my wait time. My car was finished within a reasonable time. staff was very accommodating during my wait time. My car was finished within a reasonable time. More

Raul is the best. Should get a holiday bonus for the service he provides. Great attitude positive service. Thank you ford and Raul for everything service he provides. Great attitude positive service. Thank you ford and Raul for everything More

It was easy to make a appointment. How long the service will take was clear. The step to COVID cleaning was very good, felt safe. Tim is great! will take was clear. The step to COVID cleaning was very good, felt safe. Tim is great! More

We have been taking our Ford cars/trucks/SUV's, to Ken Grody Ford for years. Always great service. Polite and well informed service personnel. Grody Ford for years. Always great service. Polite and well informed service personnel. More

Even though your service department was being remodeled and after I found my way into the trailer, Service Writer, Ismael Rodriguez, was excellent. He took care of my Ford Escape service with courtesy. and after I found my way into the trailer, Service Writer, Ismael Rodriguez, was excellent. He took care of my Ford Escape service with courtesy. More

Not Right Now I think this dealership is really overwhelmed right now due to construction. I'd like to give them the benefit of the doubt. It took 2 1/2 hours for a I think this dealership is really overwhelmed right now due to construction. I'd like to give them the benefit of the doubt. It took 2 1/2 hours for an oil change and that was with an appointment. More

Fantastic customer service Always get great customer service, with respect, and that means something to all customers. Upon the completion of my service, the service rep that is Always get great customer service, with respect, and that means something to all customers. Upon the completion of my service, the service rep that is handling my truck always takes the time to review all details of what has been handled on my vehicle, and anything that might need to be done on the future maintenance, to keep my vehicle in top preformance mode... More