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Ken Grody Ford #1 Orange County Ford Dealer - Service Center

Buena Park, CA

4.6
110 Reviews

110 Reviews of Ken Grody Ford #1 Orange County Ford Dealer - Service Center

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May 18, 2023

Excellent service! !! I was very pleased with my window tint and bed liner. Nothing but fantastic treatment by the service department. More

by local13karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Pina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023

Took my car in for issues with the Audio Control Module. Ralph helped me navigate the process and ultimately replaced it. The process was easy and everyone I dealt with was courteous and professional. More

by Djpratt66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph 5 star
May 11, 2023

I always get my truck device done at Ken Grody I know it is being done correctly. Danielle and Tim are great service writers we go over what’s do and what’s coming up. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Romanoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Prete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle
May 04, 2023

Mario Santana at Ford is Fantastic. Great 7 years of service with Ken Grody Ford. More

by Denise2016Explorer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Prete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Santana
April 17, 2023

Good service with great service staff Quick services nice service area Thank you see you next time More

by dazeymae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annette Gironta. Five stars
April 13, 2023

They are very accommodating, professional, friendly, and if you have any concerns, they address them and make sure the customer is completely satisfied. More

by Lynda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amador Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2023

This dealership has unreasonable mark ups and takes advantage of buyer on sales price. Service department is useless doesn’t do work in timely manner if they even do the work at all. More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Annette
April 03, 2023

I have bought several vehicles over the years from Ken Grody Ford. My service writer, Raul Rodriguez, has been consistently outstanding. I recommend them wholeheartedly and without reservation. More

by tvulture
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2023

Service at Ken Grody is top notch. My service writer Chris Lee scheduled me for an oil change and had me in and out of there quickly. More

by Roland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Lee 5 Stars
February 20, 2023

Always an excellent customer service. Treat everyone with respect and always with a smile. Thanks Annette, and Tim. More

by Rangjesus
Recommend Dealer
Yes
Employees Worked With
Tim Prete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annette