Ken Grody Ford #1 Orange County Ford Dealer - Service Center

Great customer service, wouldnt go anywhere else. Brought my car in for service Luis was very polite, helpful and knowledgeable and the problem I was having. Had the problem fixed within hours when I Brought my car in for service Luis was very polite, helpful and knowledgeable and the problem I was having. Had the problem fixed within hours when I thought it was going to be days. Thanks Luis. More

Ken Grody Ford service department is the best Ken Prete has been our service advisor for years and always handles any issue quickly and professionally. I always have my Fords serviced at Ken Grod Ken Prete has been our service advisor for years and always handles any issue quickly and professionally. I always have my Fords serviced at Ken Grody in Buena Park. Thanks to the entire service department, Steve Mcgill More

Excellent service department Took my Flex in for service and was met by service advisor Alex Maldonado. He was excellent and within an hour I was out the door. Alex had the Flex Took my Flex in for service and was met by service advisor Alex Maldonado. He was excellent and within an hour I was out the door. Alex had the Flex at the pickup area and ready for me. Pleasure to go there for service. More

Service department is always on time and professional Service Advisor Tim Prete is always professional and does not cut corners always up front with any repairs. Repairs are on time. Thanks for GREAT ex Service Advisor Tim Prete is always professional and does not cut corners always up front with any repairs. Repairs are on time. Thanks for GREAT experience. More

As af right now I'd only give 2 of 5 stars. Incomplete until I see if this dealership does it right and stands behind their product. I've taken my 2012 Focus into a dealership at minumim 6 time Incomplete until I see if this dealership does it right and stands behind their product. I've taken my 2012 Focus into a dealership at minumim 6 times so far.. never get straight answers and nobody accountable yet?? I bought a used Focus from Ken Grody Ford and thus far a LEMON!!! Should have kept the 2007 I traded in, bad mistake. Was promised a re-imbursement for money spent on a dead battery due to bad cables... Still not fixed and No $$$ paid back yet. Final review will come when I hear back from the Service Director. More

this review is about their service dept. I had a problem witch I couldn't figure out so i had my crown Victoria towed here to find and fix the problem I assumed i would have to pay a premium price to fix my witch I couldn't figure out so i had my crown Victoria towed here to find and fix the problem I assumed i would have to pay a premium price to fix my car here but i had no idea they marked up their prices this much. The fuel pump went out and needed to be replaced they charged $977 over $480 just for the part the performance high end part goes for lass than half this and the OE stock parts are all less than $150 most under $100. i will never use this dealer again they are just a huge ripoff also after the pump problem now i have injector problems i can't tell if they are linked but i find it odd that my #2 injector is going out just after they changed the pump. More

My F-250 was running fine, but had a "check engine" light so I brought it in. The cause was a failed catalytic converter (warranty item) and I left the truck there. When I got it back (after engine" light so I brought it in. The cause was a failed catalytic converter (warranty item) and I left the truck there. When I got it back (after a week), the exhaust was BACKFIRING!!! It had never done this before. I brought it back in and was treated courteously enough, but had to leave it for a few more days again. They did not deny that my truck was backfiring but, upon returning, I was told that they could find NOTHING wrong with my exhaust system, and got the impression that they were washing their hands of the mess they'd made. After resolving never to set foot in Ken Grody Ford again, I took it to another Ford dealer who cleared up most of the problem by replacing the exhaust pipe (ahead of the c.c.) which apparently had been damaged at Grody. There may be more to uncover about what the Grody tech did to my truck, but unless I go to a Ford Motor Co. rep (which I may yet do), I'll probably never know just what all went wrong. This was my worst experience with a dealer service department since maybe the 1980s. If you go there anyway and get similar treatment, don't say that you weren't warned. More

I was waiting in the service room for about ten minutes or so until someone told me they where gonna be right with me. After that I waited another ten minutes and still no one help me out there where three or so until someone told me they where gonna be right with me. After that I waited another ten minutes and still no one help me out there where three service workers and only me and another person waiting And they did not seem to hurry up or even make eye contact with us so I just took off. More

100 % satisfaction. To find a dealer that cares for there customers, and fights for the right to call them there customers is truely the best. I have purchased 7 cars for Ken Grody of Buena Park, and w there customers, and fights for the right to call them there customers is truely the best. I have purchased 7 cars for Ken Grody of Buena Park, and will continue to purchase only Fords because of this dealership. From the moment of purchase to return for service, all my visits have been a welcome experience. If you are looking for a dealer ship that will do what ever it takes to make the customer happy, search no more. Thank you everyone at Ken Grody Ford for taking the time and committment to having a great dealership. Bill Gravel More