Ken Grody Ford #1 Orange County Ford Dealer - Service Center

Terrible Service Department (Managers, Service Writers, etc. I bought a 2015 F150 back in mid August of 2015 and was very happy with my purchase until I saw an oil leak at my oil pan seal, Rac n Pinion leaking a I bought a 2015 F150 back in mid August of 2015 and was very happy with my purchase until I saw an oil leak at my oil pan seal, Rac n Pinion leaking and what looked to be coolant leaking at the head gasket. I took it back to Ken Grody Ford on 12/17/2015 with only 3,400 miles, this is where all the problems started. I checked it in with Luis Ramirez and gave him specific locations of all the leaks that were easily seen by the eye. After 4 days I was told there is no coolant leak no rac n pinion leak and they would replace a bolt the was the cause of oil pan leak ( not replacing the gasket). I went down myself showed the tec the leaks and even talked to Eric Romanoff who said "if its a head gasket we will just replace it, its that easy." Needless to say I still do not have my truck back and now they are saying it needs a new head and they are replacing the steering Rac. All the supposed parts they are replacing were noted on 12/17/2015 it is now 1/26/2016 I have made 1 payment and 1 6 month insurance payment of 900.00 all in the time Ford has had my truck. I was also told it was done in early January I picked it up looked under it, the leaks were worse then when I dropped off. I have had so much misinformation from the service department including Eric Romanoff that I was forced to open a claim through Ford Customer Care to help with communication of the Dealer. At 33 days I also had to file a Dealer Buy back Claim. In the last 15 years my wife and I have bought 5 cars from Ken Grody and I can assure you that I WILL NEVER BUY FROM KEN GRODY AGAIN OR SERVICE MY VEHICLES THERE EVER AGAIN. This has been a terrible experience paying for a $45,000 truck and get the run around like this. I own a repair shop in the neighboring city of Fullerton, and will be advising all my customers of the experience. If I could rate this Dealership a ZERO I would. More

Very Pleasent Experience! Mike turned me around! It was with a great sense of anxiety I scheduled an appointment for my F250 Super Duty Diesel. A ,previous experience with our family car, our Taurus It was with a great sense of anxiety I scheduled an appointment for my F250 Super Duty Diesel. A ,previous experience with our family car, our Taurus, was nothing short of horrific. But I felt compelled to bring it to this shop as the trouble was with my climate control and the rear slider window. This was just not a task I was willing to allow my local Pep Boys to bungle. To possibly make matters worse, I had a 3rd party extended warranty that had proven to be dicey with a different Ford service shop. All in all I was not looking forward to what I thought was sure train wreck. Mike Baek was certainly up to the task! I explained my trouble, the extended warranty I had and without hesitation Mike committed to touching base with me by the end of business to let me know what kind of trouble I was in for. (In my mind...'Right. Sure. Call me up by the end business? Ain't gonna happen'.) Sure enough, Mike followed up with a phone call to me and was successful in negotiating with the 3rd party warranty service. My truck was ready to go when Mike stated it would be and on top of that he took a few extra steps to ensure my satisfaction. In conclusion I am of the opinion Mike turned me around on my previous opinion of Ken Grody's service department. He took ownership of my circumstance, followed through and exceeded my expectations. For this there is no measure of my gratitude! Thank you Mr. Baek! More

Great Service I have been getting my cars serviced here since 2008, I have never really ran into any problems with this dealership. The service people are very kind I have been getting my cars serviced here since 2008, I have never really ran into any problems with this dealership. The service people are very kind and understanding. his in my opinion is a very top notch service department. I will continue to use them with my new purchase of my ford F150. thanks, Sherrie More

Tim Prete Is the MAN!!! I always enjoy my trips to KGF. Tim Prete is the best. I always have a good experience and he keeps me up to date with all needs and is honest. Tha I always enjoy my trips to KGF. Tim Prete is the best. I always have a good experience and he keeps me up to date with all needs and is honest. That is important to me. More

Always quick and easy The service team at Ken Grody Ford always take great care of my 2012 Edge. I drive the Edge a lot and Tim Prete and his technicians keep me rolling. The service team at Ken Grody Ford always take great care of my 2012 Edge. I drive the Edge a lot and Tim Prete and his technicians keep me rolling. The great service keeeps me coming back. More

GREAT SERVICE I've been going there for years and the service dept is great,salesmen alway greet the customers in the waiting room,but the great thing is that they I've been going there for years and the service dept is great,salesmen alway greet the customers in the waiting room,but the great thing is that they know most of the customers by the first name! More

Great customer service, wouldnt go anywhere else. Brought my car in for service Luis was very polite, helpful and knowledgeable and the problem I was having. Had the problem fixed within hours when I Brought my car in for service Luis was very polite, helpful and knowledgeable and the problem I was having. Had the problem fixed within hours when I thought it was going to be days. Thanks Luis. More

Ken Grody Ford service department is the best Ken Prete has been our service advisor for years and always handles any issue quickly and professionally. I always have my Fords serviced at Ken Grod Ken Prete has been our service advisor for years and always handles any issue quickly and professionally. I always have my Fords serviced at Ken Grody in Buena Park. Thanks to the entire service department, Steve Mcgill More

Excellent service department Took my Flex in for service and was met by service advisor Alex Maldonado. He was excellent and within an hour I was out the door. Alex had the Flex Took my Flex in for service and was met by service advisor Alex Maldonado. He was excellent and within an hour I was out the door. Alex had the Flex at the pickup area and ready for me. Pleasure to go there for service. More

Service department is always on time and professional Service Advisor Tim Prete is always professional and does not cut corners always up front with any repairs. Repairs are on time. Thanks for GREAT ex Service Advisor Tim Prete is always professional and does not cut corners always up front with any repairs. Repairs are on time. Thanks for GREAT experience. More