Ken Grody Ford #1 Orange County Ford Dealer - Service Center

Very poor representation for service dept! Unfriendly, felt as if I was bothering them, didn’t ask me questions if I’d had issues with my car, if recalls had been completed, or upon pick up di Unfriendly, felt as if I was bothering them, didn’t ask me questions if I’d had issues with my car, if recalls had been completed, or upon pick up did not go over what was done or the costs, I had to go back and ask them “if” things had been done , shouldn’t they have gone over that? I told them I’m taking a long trip so want to make certain brakes and all were good, they said nothing upon pickup..I’m an elderly woman which is very important for me . They just had no customer service skills, Next the gal said 1 to 1 1/2 hrs, I got there at 915, I went I. At 1210 to ask about my car, they said oh let me get to that and bring your car up, how long had that paperwork been sitting on the desk??!! Very poor communication with customer! More

I can’t say enough good things about Ken Grody Ford . From the moment I contacted them, Raul our service consultant was responsive and accommodating. The quality of their work is exceptional, and I coul From the moment I contacted them, Raul our service consultant was responsive and accommodating. The quality of their work is exceptional, and I couldn’t be happier with the final result.Raul notified me when my wife’s vehicle was ready and even had our car delivered to us.Great People and Experience was Excellent ,they went above and beyond ,Thank you for the great service and over exceeding our expectations.We will definitely continue coming back I for regular service and will also let our friends and family members know how a great of customer care you provided. More

Raul Rodriguez my service manager at Ken Grody Ford Buena Park,Your work is frequently cited as a model of excellence for team Ken Grody Ford. You demonstrate a high-level of proficiency and knowledge Buena Park,Your work is frequently cited as a model of excellence for team Ken Grody Ford. You demonstrate a high-level of proficiency and knowledge in your work, resulting in superior quality customer service. You’re always so busy and still find the time to accommodate and take care of my family service needs. More

Magnificent Service at Ken Grody Ford Thank You Raul and the Ken Grody Service Center for accommodating my family and taking care of our vehicle. Diana the client relations director was so friendly and sup the Ken Grody Service Center for accommodating my family and taking care of our vehicle. Diana the client relations director was so friendly and super nice ,thank you Diana for the cappuccino.and your warm hospitality, More

Excellent service I really appreciate how nice and polite is Raul , thank you so much for your help Raul polite is Raul , thank you so much for your help Raul More

Very friendly & attentive. They serviced my vehicle in a timely manner. I also had questions for the features of my vehicle & was helpful to anser my question. I requested a They serviced my vehicle in a timely manner. I also had questions for the features of my vehicle & was helpful to anser my question. I requested a driver to pick me up and he was really sweet. More

Service Advisor Raul Rodrigues is the #1 best. If he went somewhere else, I’d follow. If he went somewhere else, I’d follow. More

I been dealing with Raul Rodriquez for years he has given me and my wife excellent service I would not trade him for anyone else, me and my wife excellent service I would not trade him for anyone else, More