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Ken Grody Ford #1 Orange County Ford Dealer - Service Center

Buena Park, CA

4.5
127 Reviews

127 Reviews of Ken Grody Ford #1 Orange County Ford Dealer - Service Center

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August 16, 2025

I use their mobile service and they’re great! They help us stay on the road. More

by Oscar S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Inzunza
August 04, 2025

Raul Rodriguez my service manager at Ken Grody Ford Buena Park,Your work is frequently cited as a model of excellence for team Ken Grody Ford. You demonstrate a high-level of proficiency and knowledge More

by Americana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2025 -

Ken Grody Ford #1 Orange County Ford Dealer responded

Thank you for your incredible feedback! We are so proud to have Raul Rodriguez on our team, and it’s wonderful to hear that his dedication and expertise have made such a positive impact on your experience. Providing superior customer service is our top priority, and Raul exemplifies that commitment. We appreciate your kind words and are grateful for your continued trust in us for your family’s service needs. We look forward to serving you again in the future!

August 03, 2025

Magnificent Service at Ken Grody Ford Thank You Raul and the Ken Grody Service Center for accommodating my family and taking care of our vehicle. Diana the client relations director was so friendly and sup More

by Consumer Approval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2025 -

Ken Grody Ford #1 Orange County Ford Dealer responded

We’re thrilled to hear that you had a magnificent experience at Ken Grody Ford. Raul and our service team are dedicated to providing exceptional care, and it’s great to know they accommodated your family’s needs. We’re also glad to hear that Diana made your visit even more enjoyable with her warm hospitality and delicious cappuccino! Your kind words mean a lot to us, and we appreciate your support.

July 29, 2025

After waiting for 30 days I have no answer about my car service so I went to see costumer service in person, so he told me wait for a 30 more days, two weeks they call me for service to an other dealer, a More

by Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diana valenzuela
July 26, 2025

Excellent service I really appreciate how nice and polite is Raul , thank you so much for your help Raul More

by ireneml05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2025 -

Ken Grody Ford #1 Orange County Ford Dealer responded

Thank you for your kind words! We’re delighted to hear that you received excellent service from Raul. His politeness and dedication to helping our customers are truly commendable, and we’re glad he could assist you. We look forward to seeing you at your next visit.

July 14, 2025

Very friendly & attentive. They serviced my vehicle in a timely manner. I also had questions for the features of my vehicle & was helpful to anser my question. I requested a More

by Kbarro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
Jul 25, 2025 -

Ken Grody Ford #1 Orange County Ford Dealer responded

Thank you for your kind words! We’re thrilled to hear that our team was friendly and attentive, and that your vehicle was serviced promptly. It’s great to know your questions were answered and that our driver made a positive impression! We appreciate your feedback and look forward to seeing you again soon.

July 09, 2025

Service Advisor Raul Rodrigues is the #1 best. If he went somewhere else, I’d follow. More

by atagypsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

atagypsy responded

I purchased my Escape back in 2021. I stayed with Ken Grody because of their customer service.

Jul 25, 2025 -

Ken Grody Ford #1 Orange County Ford Dealer responded

Wow, thank you for such an amazing shout-out! We’re so glad to hear that Raul Rodriguez has been a standout service advisor for you. It’s fantastic to know that his dedication and expertise have made such a positive impression. Your loyalty means a lot to us, and we’re here to ensure you continue to have great experiences at Ken Grody Ford.

July 03, 2025

I been dealing with Raul Rodriquez for years he has given me and my wife excellent service I would not trade him for anyone else, More

by gemini5311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Ken Grody Ford #1 Orange County Ford Dealer responded

Thank you for your wonderful feedback! We are thrilled to hear that Raul Rodriguez has consistently provided you and your wife with excellent service over the years. Building lasting relationships with our customers is incredibly important to us, and we’re glad to know that Raul has made such a positive impact on your experience. We appreciate your loyalty and look forward to continuing to serve you in the future.

June 26, 2025

Even though Ken Gordy is not the closest Ford dealer to my house, it’s the best! After being to 2 others, I will not go any other place except here. They are quick, thorough, clean, great customer service More

by Lhart20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Santana
Jul 25, 2025 -

Ken Grody Ford #1 Orange County Ford Dealer responded

Thank you so much for your kind words and for choosing Ken Grody Ford as your go-to dealership! We are thrilled to hear that your experiences with us, especially with Mario, have been consistently positive. Our team strives to provide quick, thorough, and honest service, and it’s rewarding to know that we’ve met your expectations. We appreciate your loyalty and look forward to serving you for all your future automotive needs.

April 13, 2025

We leave our Maverick for maintenance and Raul was very help full with the appointment, and they offer us deliver our car to our house after finish, that's great!!!, Thanks' to Steve and Alex for deliver More

by Arturo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve and Alex
Apr 29, 2025 -

Ken Grody Ford #1 Orange County Ford Dealer responded

Arturo, we are delighted to hear that Raul was helpful in scheduling your maintenance appointment and that our delivery service made your experience even better. It’s great to know that Steve and Alex provided timely delivery of your Maverick. We appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Ken Grody Ford!

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