Ken Grody Ford #1 Orange County Ford Dealer

Went in for Oil Change and the Works Service was Excellent and I was out of there very quickly. Always happy to refer Ken Grody Ford for service to my family and friends. Service was Excellent and I was out of there very quickly. Always happy to refer Ken Grody Ford for service to my family and friends. More

Salesman was helpful and knowledgeable. Lots of inventory. I would recommend to anyone. Finance process was quick and painless. Only negative was Dealership was under remodel construction. inventory. I would recommend to anyone. Finance process was quick and painless. Only negative was Dealership was under remodel construction. More

Great Place to Shop for a Ford! There aren't many places that I would drive for miles to purchase or have my Ford Escape serviced. I bought the car at Ken Grody and would do agai There aren't many places that I would drive for miles to purchase or have my Ford Escape serviced. I bought the car at Ken Grody and would do again. The year, 2008, and I had it serviced there every since. A long drive from my house but worth every mile for the professional service and handling of the car. More

Summed up in one word, professional. Felt like a valued customer the entire time. I was kept informed of all of my options and was able to reach a great deal. customer the entire time. I was kept informed of all of my options and was able to reach a great deal. More

Breath of fresh air! Not your typical car dealer experience, zero high pressure sales. I mean zero. Ended up actually enjoying the process. The great people and the deal sold themselves. Im a car experience, zero high pressure sales. I mean zero. Ended up actually enjoying the process. The great people and the deal sold themselves. Im a car guy, and a Ford guy, i currently have almost 300,000 on my E-150. And these are all just a bunch of really nice car guys who clearly enjoy their job. And my wife is not just happy with her new Flex, shes thrilled with it. And Jeffery Taylor my sales consultant even filled the gas tank up. Very cool. More

Beware of store Manager : Armando Hurtado! Unprofessional service by this person. This manager likes to play games with cash paying customers. This manager has been reported to Kurt Maletych ( Unprofessional service by this person. This manager likes to play games with cash paying customers. This manager has been reported to Kurt Maletych (Vice President) More

This was the second vehicle we purchased from ken Grody Ford, we had good experience, they had a large stock to choose from and gave us a good deal . Ford, we had good experience, they had a large stock to choose from and gave us a good deal . More

Tim always rolls out the VIP treatment when my car needs service. He provides excellent customer service and is thorough in his work and professionalism. service. He provides excellent customer service and is thorough in his work and professionalism. More

Another bad review. Tim (service) gave me run around Friday Saturday and Monday. Finally leveled with me that they are too busy and can't get to my car until next week. He knew this on Friday when I t Friday Saturday and Monday. Finally leveled with me that they are too busy and can't get to my car until next week. He knew this on Friday when I took it. I could of had it fixed somewhere else by now. Had many bad experiences with customer service. More

2nd time in a row, something goes astray. This is the 2nd time in a row something goes astray. This time it was the car wash guys and the new Ford Pass app that couldn’t get it right. Once my This is the 2nd time in a row something goes astray. This time it was the car wash guys and the new Ford Pass app that couldn’t get it right. Once my vehicle was ready I was asked if I wanted my truck washed. I said yes and expected to wait a little longer. I waited longer than I expected and still the truck wasn’t washed. To the credit of the service writer, once he noticed I was still waiting he immediately contacted the them and once he noticed the truck wasn’t washed he asked if I could return to get the truck properly washed. Then the new Ford app wasn’t recording my service credit. I had to call and have them look into it. Hopefully the next time I go service my truck all will go well. More