Ken Grody Ford #1 Orange County Ford Dealer

Poor experience I wasn't even acknowledged after walking into the showroom. I waited 15 minutes for a salesman to speak with. After discussing with him what I was loo I wasn't even acknowledged after walking into the showroom. I waited 15 minutes for a salesman to speak with. After discussing with him what I was looking for he came up with one selection for an Explorer that was not the right color nor equipped the way I wanted it. A real waste of time. I went to another dealership and bought what I was looking for. As I always say, "If things don't start out good they usually don't get any better." Brian More

Superb Customer Service! Would absolutely recommend Ken Grody to anyone looking to purchase a Ford!! We had excellent service from both our sales rep, Erick Cruz, and the fina Would absolutely recommend Ken Grody to anyone looking to purchase a Ford!! We had excellent service from both our sales rep, Erick Cruz, and the finance rep! The whole process was a pleasure and easy. Felt like we got a great deal and were treated with respect. Erick was very knowledgeable and took his time explaining all the perks and gadgets of the car to my daughter!! More

Ken Grody Ford service department is the best Ken Prete has been our service advisor for years and always handles any issue quickly and professionally. I always have my Fords serviced at Ken Grod Ken Prete has been our service advisor for years and always handles any issue quickly and professionally. I always have my Fords serviced at Ken Grody in Buena Park. Thanks to the entire service department, Steve Mcgill More

George really worked hard for us to give us the best deal My husband and I went to Ken Grody to test drive the Ford Edge. As soon as I sat in it, I knew it was the car for me. I had no intentions of buying My husband and I went to Ken Grody to test drive the Ford Edge. As soon as I sat in it, I knew it was the car for me. I had no intentions of buying that day, but George truly worked hard for us to give us the best price for our trade in and for the new car. He explained all the features of the car and even had the color I wanted driven from Carlsbad to Buena Park. The follow up as been amazing so far. George called us a week later to see if we are satisfied and answered all my questions and told me to call anytime. So far we are very satisfied not only with the Edge, but with the service. More

Excellent service department Took my Flex in for service and was met by service advisor Alex Maldonado. He was excellent and within an hour I was out the door. Alex had the Flex Took my Flex in for service and was met by service advisor Alex Maldonado. He was excellent and within an hour I was out the door. Alex had the Flex at the pickup area and ready for me. Pleasure to go there for service. More

Service department is always on time and professional Service Advisor Tim Prete is always professional and does not cut corners always up front with any repairs. Repairs are on time. Thanks for GREAT ex Service Advisor Tim Prete is always professional and does not cut corners always up front with any repairs. Repairs are on time. Thanks for GREAT experience. More

Excellent experience! No pressure, excellent knowledge and fantastic experience! Jerry and Frank are outstanding employees. Treated my family and I as if we were part of th No pressure, excellent knowledge and fantastic experience! Jerry and Frank are outstanding employees. Treated my family and I as if we were part of their family. More

OUTSTANDING Everyone is always professional and helpful. This is the 4th car i purchased from them. I will be back and will recommend them to friends and family! Everyone is always professional and helpful. This is the 4th car i purchased from them. I will be back and will recommend them to friends and family! More

Ken Grody is worst dealership on this planet Went in to test drive a Ford Mustang GT and made a deposit to come back and purchase with my family a few days later. Over the phone they discussed mo Went in to test drive a Ford Mustang GT and made a deposit to come back and purchase with my family a few days later. Over the phone they discussed monthly payments and such with me and when I was not satisfied, the sales dealer, Jerry, offered me a good deal by taking my trade in for a higher value. I was in the area and went to the dealership and Pierre the sales manager gave me a different deal that was still not bad. I told him to give me one hour to discuss with my family and confirm. Everything sounded good and I wanted to go with it. I called the dealership 8-10 times and each time either there was no response or they were busy. I continued to call till 10 in the evening before I finally got a hold of Jerry's cell phone. He said to stick with the original deal he gave me and I said alright fine lets go with it. He said since it was late, to call him in the morning to finalize. So I called him at 8 AM the next morning, no response. Called him again at 9 AM, no response. He finally texted me saying he was in a meeting and he would call me back soon. I waited till 12 PM, got no call from him. So I decided to call the dealership, expecting to finalize the deal and drive away with the car of my dreams. The sales manager Pierre answered the phone and told me whatever deal Jerry has given me is no good and Jerry is not authorized to give me such deals. Then I mentioned to Pierre that he gave me a deal as well and that we should go with that now. But Pierre said "sorry, no can do", because I didn't contact him the day therefore he cannot offer me that same discount. I was so angry at him, I told him I tried calling you 10 times and no answer, plus the receptionist said Pierre left the dealership at 8 PM that night, but Pierre said, "No excuse me I was here till midnight", what xx!! Jerry was nice to me, but Pierre messed up everything. The one thing I hated was that Pierre said I didn't even bother contacting him whereas I tried 10 freaking times. Ken Grody by far is the worst dealer on this planet. There staff only thinks about making profits and are inadequate. I am going back today to get my deposit back, and if they refuse, boy I am going to take some legal action!! Because of Pierre's behavior and attitude my childhood dream of owning my first mustang has been scarred. To this day I wish I could have just been able to see what was coming. I had loved that mustang gt that I had test driven that day and everyday I think how it was snatched away from me. If there was anyway to be given the opportunity b to buy it right now, I would go back and talk with these guys again. But for now, Ken grody scarred me for life and I hope they apologize for my horrible experience. Funny part is, Pierre had told me that for him it was all about customer satisfaction. That if I was happy, my referrals to friends and family is what would make his business more successful. Well I guess he made sure that doesn't happen. I would never give my friends or family recommendations to come to this dealer. Not unless Pierre apologizes to me and hooks me up with the mustang of my dreams under my budget. More

As af right now I'd only give 2 of 5 stars. Incomplete until I see if this dealership does it right and stands behind their product. I've taken my 2012 Focus into a dealership at minumim 6 time Incomplete until I see if this dealership does it right and stands behind their product. I've taken my 2012 Focus into a dealership at minumim 6 times so far.. never get straight answers and nobody accountable yet?? I bought a used Focus from Ken Grody Ford and thus far a LEMON!!! Should have kept the 2007 I traded in, bad mistake. Was promised a re-imbursement for money spent on a dead battery due to bad cables... Still not fixed and No $$$ paid back yet. Final review will come when I hear back from the Service Director. More