Ken Grody Ford #1 Orange County Ford Dealer

We have been taking our Ford cars/trucks/SUV's, to Ken Grody Ford for years. Always great service. Polite and well informed service personnel. Grody Ford for years. Always great service. Polite and well informed service personnel. More

Even though your service department was being remodeled and after I found my way into the trailer, Service Writer, Ismael Rodriguez, was excellent. He took care of my Ford Escape service with courtesy. and after I found my way into the trailer, Service Writer, Ismael Rodriguez, was excellent. He took care of my Ford Escape service with courtesy. More

Bad Service, Bad Excuses, Bad Managment I purchased my 2017 F150 lease vehicle on 06/01/20. The finance manager, Francisco, processed all the paperwork including my upcoming registration tha I purchased my 2017 F150 lease vehicle on 06/01/20. The finance manager, Francisco, processed all the paperwork including my upcoming registration that expired on 07/31/20. After 2 months, I still have not received a 2021 registration sticker, so I decided to contact the DMV if it was already processed. According to the DMV representative, Ken Grody Ford still has not paid the full amount to complete the process & is missing documents to complete the transfer. I am not sure when I will receive the 2021 sticker. I contacted Ken Grody Ford and spoke with Sandy Avalos, who is in charge of the DMV file, but her excuse was that she was out of the office for several weeks and not sure of the situation. Ken Grody Ford had over 2 months to process my paperwork and as of today, 08/04/20, they still have not completed & I did not receive a response from Francisco. Bad service! Bad excuses! And bad management! More

Not Right Now I think this dealership is really overwhelmed right now due to construction. I'd like to give them the benefit of the doubt. It took 2 1/2 hours for a I think this dealership is really overwhelmed right now due to construction. I'd like to give them the benefit of the doubt. It took 2 1/2 hours for an oil change and that was with an appointment. More

The Ken Grody Ford Family is wonderful! I had such a great experience from the moment I got onto the lot to the moment I got my new Truck keys. Austin my sales rep. took his time and I never once felt p great experience from the moment I got onto the lot to the moment I got my new Truck keys. Austin my sales rep. took his time and I never once felt pressured or overwhelmed. Ramy Ghabour the GM was also very attentive and had almost as much as excitement about us getting into this truck as I did. Jesse our finance guy was very patient with all of our questions and made something that can be very stressful easy Peezy. More

Great all around service. Had a great one on one Un rushed walk around on how to use the truck. They definitely set the bar for the industry. rushed walk around on how to use the truck. They definitely set the bar for the industry. More

Ken Grody Ford was great! Sales manager Ramy made my entire experience a pleasure and fun. Kasey in finance was honest and we worked out a great deal. There were no surprises and I recommend this dealer entire experience a pleasure and fun. Kasey in finance was honest and we worked out a great deal. There were no surprises and I recommend this dealership highly! More

Fantastic customer service Always get great customer service, with respect, and that means something to all customers. Upon the completion of my service, the service rep that is Always get great customer service, with respect, and that means something to all customers. Upon the completion of my service, the service rep that is handling my truck always takes the time to review all details of what has been handled on my vehicle, and anything that might need to be done on the future maintenance, to keep my vehicle in top preformance mode... More

Great staff. Great customer service. Treated like family every time I service my truck. Ken Grody Kustoms manager JC always gets the job done like a true professional every time I service my truck. Ken Grody Kustoms manager JC always gets the job done like a true professional More

Purchase 2020 Titanium Escape Hybrid We found the car online. Went in, met with Manager, Ramy Ghabour, personally. He walked us efficiently through purchase/financial options. Did not nee We found the car online. Went in, met with Manager, Ramy Ghabour, personally. He walked us efficiently through purchase/financial options. Did not need a test drive, so car was delivered to our home. Showroom staff friendly and knowledgeable. As manufacture"s back up camera failed within 2 weeks of purchase, Dealership Service Manager, Tim Prete immediately ordered a new camera. Technicians installed it conveniently and efficiently. Tim's time estimation was spot-on. Service staff were thorough in sanitizing, cleaning & masking throughout my visits. Thanks for supporting my purchase. More