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Ken Grody Ford #1 Orange County Ford Dealer
Buena Park, CA
546 Reviews
Ken Grody Ford-Buena Park near Los Angeles, CA, also serving Orange County, CA and Newport Beach, CA is proud to be an automotive leader in Southern California. Since opening our doors, Ken Grody Ford-Buena Park has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Ken Grody Ford-Buena Park will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 546 reviews
January 20, 2026
Great Customer Service overall and super friendly staff. Thank you for your service! We appreciate it! Thank you for your service! We appreciate it! More
by travelbug7
January 18, 2026
I had a great experience working with Jesus and Channa they were super helpful and answered every question I had. I am so happy with my new (to me) car and I’m thankful to Ken Grody Ford for working with they were super helpful and answered every question I had. I am so happy with my new (to me) car and I’m thankful to Ken Grody Ford for working with my situation! Highly recommend buying here! More
by kevingonzalez23
January 09, 2026
I hate to review people in the negative way but They deserve this. I purchased a 23 Silverado week before Christmas 2025. Jonathan had great communication. I actually thought he did a great job. What th deserve this. I purchased a 23 Silverado week before Christmas 2025. Jonathan had great communication. I actually thought he did a great job. What then happened was he over promised and did not deliver on anything he said and stopped completely answering my text until I called the unprofessional sales manager Joe Ingram. This guy could care less about my concerns. Quick defensive reactions. “ you drive off my lot and it’s you” as far as warranty! I wasn’t asking for any hand out I simply wanted what I was promised. “ bring it in and we’ll see what we can do” I understand they get tired of people’s complaints. But you’re in the business of serving people, focus on that over revenue! Jason, Brandon and Ryan are awesome!! More
by M.chavez6000
Employees Worked With
December 31, 2025
I had an incredible experience working with Daisy to purchase my Mustang GT. From start to finish, she demonstrated exceptional professionalism and made the entire process seamless. Her communication wa purchase my Mustang GT. From start to finish, she demonstrated exceptional professionalism and made the entire process seamless. Her communication was outstanding—she kept me informed every step of the way and was truly committed to getting me the best outcome possible. Honestly created a great experience, highly recommend. More
by Damian
Employees Worked With
Daisy
December 28, 2025
Tim at Ken Grody Service Department denied to provide a repair service when I walked in to repair two parts under bumper to bumper warranty and two recalls of F150 Lightning today. I usually make appointme repair service when I walked in to repair two parts under bumper to bumper warranty and two recalls of F150 Lightning today. I usually make appointment before visiting the dealer, but today urgently walked in since the warranty is end soon. Tim said I should go to other dealerships since he had short hand, I did buy the Lightning at other dealership and did not make appointment. I was anxious about his rude attitude and brought the Lightning in the Puente Hills Ford dealership right a way. They kindly checked in the Lightning without appointment and provided the repair service with free ride to home even though they were very busy. How different service they provide! I am very disappointed with Ken Grody that don't take care of customers. I do not recommend Ken Grody. More
by joshlee232000
Employees Worked With
December 28, 2025
The salesman, Angel Cruz, who helped me choose the car I wanted, was very informative and made sure that my questions and needs were answered. wanted, was very informative and made sure that my questions and needs were answered. More
by claranneagnelly
December 17, 2025
Our experience with Ken Grody Ford in Buena Park was absolutely terrible from start to finish. We worked with sales associate Jesus Garibay, who assured us they had the exact vehicle we wanted, could d absolutely terrible from start to finish. We worked with sales associate Jesus Garibay, who assured us they had the exact vehicle we wanted, could do the requested modifications in-house, and would include everything in our purchase contract. Based on these assurances, we went in on a Saturday to see the car, finalize financing, provide a deposit, complete our trade-in, and sign a contract that included the VIN of our “new” vehicle. When we arrived, we were told the car was on one of their other lots and couldn’t be brought over that day. While inconvenient, we accepted this since we had already seen the vehicle listed on their website. We were told the car would be ready the following week. Then came complete silence. No follow-up from Ken Grody Ford, no communication from Jesus, no updates from financing—nothing. When we finally reached out the following Wednesday, we were told they were having trouble locating our vehicle on the lot. Later that same day, Jesus informed us they couldn’t find the car at all and asked if we wanted a different color instead. Only after pressing further, he admitted the truth: they were never able to obtain the vehicle from another Ford dealer through a dealer trade. He claimed they were still “trying” with Fiesta Ford and Citrus Ford. At that point, the lies, deception, and incompetence were enough. We told them to tear up the contracts and refund our deposit. The following Sunday, we had to physically return to the dealership to demand our refund, which had still not been processed. Interestingly, Jesus was suddenly nowhere to be found. Instead, we were met by his manager, Channa Peiris, who attempted to smooth things over by blaming Jesus and openly admitting that his sales team “over-promises and under-delivers” and that he frequently fixes their mistakes. That is not an excuse, it’s an admission of a systemic problem that clearly starts at the top, from ownership down to management and sales. We never imagined we would be sold a car they did not own and were not legally able to sell. This was a huge waste of time and a deeply disappointing experience. Proceed with extreme caution. If you value honesty, transparency, and basic professionalism, look elsewhere. We ultimately purchased the exact car we wanted from Fiesta Ford in Indio, and the experience could not have been more different. They were honest, laid-back, and fair with our needs, requests, and overall purchase. We brought them our trade-in, signed the paperwork, and even drove back to Orange County in a loaner while our vehicle was being prepared. Once the car was ready, they delivered it to us and drove the loaner back to the desert themselves. If you’re looking for a Ford dealership that can handle modifications without breaking the bank, Fiesta Ford is worth the drive. More
by kmac
Employees Worked With
Jesus Garibay; Channa Peiris
December 16, 2025
My experience at Ken Grody Ford in Buena Park was nothing short of remarkable while purchasing the new 2026 Ford F-250. Joshua was incredibly helpful, providing all the information I needed to make an educat short of remarkable while purchasing the new 2026 Ford F-250. Joshua was incredibly helpful, providing all the information I needed to make an educated decision without any pressuring sales tactics. The ambiance of the dealership made the whole process feel unhurried and comfortable. This visit was genuinely about finding the right truck to suit my needs, and thanks to Joshua, I did just that. For anyone in the market for a new Ford, I can't recommend this place and Joshua enough for their professionalism and warmth. More
by brianswartzconst
Employees Worked With
December 09, 2025
The employees here are by FAR what makes this dealership! ! Anthony, thank you for dealing with my crazy A$$! Angel, thank you so much for finding me my dream car! And Luis, you took the time away from a fune ! Anthony, thank you for dealing with my crazy A$$! Angel, thank you so much for finding me my dream car! And Luis, you took the time away from a funeral and 6 days off before thanksgiving to work on my deal, for that I will never be able to find the words to THANK YOU!!! Mr. Grody, you have AMAZING employees who go above and beyond for us customers!! THANK YOU THANK YOU THANK YOU!!! You made my dream car come to life! More
by elizabethjimenez8492
Employees Worked With
