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Ken Garff West Valley Ford
West Valley City, UT
393 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 393 reviews
March 20, 2013
Amazing dealership........ Best dealership in town not to mention the best sales team. They were very informative and very helpful and did anything they could to provide you with the best information to make mention the best sales team. They were very informative and very helpful and did anything they could to provide you with the best information to make the right choice for my family! Anyone that doesn't go here is a fool......my kids kids will be buying cars from them. More
by cnsmith55
Employees Worked With
Michael Midgley, Martin Petersen
March 18, 2013
I purchased a 2013 Ford Focus and have loved it, until I noticed the side bumper bracket had detached. I was first told over the phone to just bring it in, so I did. Then I was told no one available to look noticed the side bumper bracket had detached. I was first told over the phone to just bring it in, so I did. Then I was told no one available to look at it, and to schedule an appointment. Things kept coming up, so I called in at a later date to get something set up and the male told me should be under warranty and to just come by. After work I decided to drop by, a male looked at it, then brought out a female (sorry didn't get names) and she said not in warranty cause I hit something, and where to go for the best pricing. I know for a fact I didn't hit anything and so I took it to another place for a second opinion. They looked at the side that needed to be re-hooked, and then other side that has no issues and came to the conclusion......It was just the bracket popped off, it wasn't hit. They popped it back on for free, and said have a nice day. SERIOUSLY! I will NOT be taking my car there to get maintenance etc at this dealership. I have to say the buying experience was great but not the parts/service department is not good. More
by auntiebb
Employees Worked With
Parts/Service Department
January 11, 2013
I bought a mazda cx-7 from Jake and Paul St. Clair here and I was extremly unhappy with the service they provided! I went here to purchase a vehicle for the sole purpose of getting all wheel of 4x4 drive a and I was extremly unhappy with the service they provided! I went here to purchase a vehicle for the sole purpose of getting all wheel of 4x4 drive and I told them that to begin with. Jake sold us the Mazda and assured us that it was all wheel drive. I took my mazda in to be serviced recentley and they informed me at the Mazda dealer that my car is not all wheel drive! I am so frustrated but what can I do now right? I really need a truck that is good in the snow and I am interested in something here. I would be willing to give Henry day a second chance with a different sales man. I would hope it would be different this time and that I will not be lied to. I would love anything they would be willng to do for me with a second purchase here. Thank You More
by ccarcano
Employees Worked With
Jake Williams
November 21, 2012
Read the reviews..I can't speak to the new car experience, but service..wow. The fact that this dealership is allowed to use the term service is questionable. From the techs to the general manag experience, but service..wow. The fact that this dealership is allowed to use the term service is questionable. From the techs to the general manager, Jeremy, I was treated poorly. Jeremy day the 'general manger' said during a dispute, "if you were a better customer we would look into giving you a break, but your not so too bad. I spent 2000 to get my car repaired and the performance was unchanged. I then took it to Larry miller and three hours later the car properly assets and the right parts were on the way. It cost me 600 and the car passed emissions. Henery day wasnt even close to diagnosing the issue. I even went to the extent of having the old parts Henry day 'replaced to see if it would still pass and it still passed emissions and ran great. With this information I went back to Henry day to seek for a refund. They spent more time explaining their how they pay their techs and how Larry miller shouldn't have said anything bad about them rather than listening and resolving. Henry day should practice what they preach...don't bash other dealerships, take a note and learn from Larry millers service department, try being honest. Save yourself some time and clearly money and go somewhere else. More
by kevin.carlile.7
Employees Worked With
Jeff hosed, Jeremy Day
November 12, 2012
Josh Montez was extremely knowledgable about the different truck options and what the different models had to offer. He helped me choose the truck model that was best suited for my needs. Then, aft different truck options and what the different models had to offer. He helped me choose the truck model that was best suited for my needs. Then, after the sale was complete, he throughly explained how all of the "extras" operated. It was superior service from start to finish!! Great team members in all departments. Best, Michael Ward More
by Michael385
Employees Worked With
Josh Montez
October 04, 2012
We first went to the dealership to have questions about leases answered, and Feras not only clearly answered our initial questions, but patiently helped us explore all of the pros and cons of our other opt leases answered, and Feras not only clearly answered our initial questions, but patiently helped us explore all of the pros and cons of our other options. We never felt pressure to choose a specific price range; we genuinely sensed that he felt that his job was to help us be happy with whatever decision we settled on. We are so happy with the great car we got and the price that we paid for it. Financing and options were early explained by Paul, and paperwork was (relatively) painless. All around, we were totally satisfied and would recommend Feras and the others at Henry Day Ford. More
by Mbuckholts
September 21, 2012
This is the second new vehicle that we have purchased from Henry Day Ford. They have been fantastic to include after ths sale. I would recommend Henry Day Ford to anyone who is looking to purchase a ne from Henry Day Ford. They have been fantastic to include after ths sale. I would recommend Henry Day Ford to anyone who is looking to purchase a new vehicle More
by MikePlachy
September 15, 2012
Overall experience was quite positive. The staff at Henry Day Ford were all very nice, and helpful. I would strongly recommend this dealership if you're in the market for a vehicle, and I would recommend Fer Day Ford were all very nice, and helpful. I would strongly recommend this dealership if you're in the market for a vehicle, and I would recommend Feras Abou-Zaki as a salesman to speak with. More
by Sheriff Carter
September 11, 2012
My experience with Henry Day Ford was excellent. The employees I interacted with were knowledgeable, honest, and attentive. I had a poor experience with another Ford dealership in the region, and out o employees I interacted with were knowledgeable, honest, and attentive. I had a poor experience with another Ford dealership in the region, and out of frustration came to Henry Day Ford in an effort to explore other options. I was pleasantly surprised. The service was superior and the price of the new truck was substantially less. There were no pricing games played- it was fair from the start. More
by wtl
Employees Worked With
Hak Derviskadic
September 10, 2012
I enjoyed working with the employees at HDF. They were helpful and knowledgeable. I appreciate the willingness to help and would enjoy my services more if the wait for auto shop area was more efficient an helpful and knowledgeable. I appreciate the willingness to help and would enjoy my services more if the wait for auto shop area was more efficient and less stressful. More
by skeetsb
Employees Worked With
Josh Montez
