Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

They did a great job getting us approved, and finding a vehicle we could get financed for. They worked quickly, and communicated well. I would recommend buying a vehicle here. It was our second purchase fr vehicle we could get financed for. They worked quickly, and communicated well. I would recommend buying a vehicle here. It was our second purchase from here. The salesmen are very understanding, and friendly. More

This was a TERRIBLE experience! I went to the This was a TERRIBLE experience! I went to the dealership while my wife was at work just to see what cars were available. I was told by the salesma This was a TERRIBLE experience! I went to the dealership while my wife was at work just to see what cars were available. I was told by the salesman, Preston, that I would need to include my wife's information to finance a vehicle to show a higher income. Ok, no problem. I called her and told her what he said. She asked if it was ok if I brought the application for her to sign to her work. Preston said sure. A few minutes later, I found out he had already run her credit information without ever speaking to her or having the signature on file. When she called them to find out why that had happened, Omar (the sales manager) more or less brushed her off by saying "I wasn't there. I don't know what happened. Talk to Preston.". She talked to Preston and his response was, "Huh...I guess there was a misunderstanding about what I was going to do. Well, let's go over your credit score." She hadn't called to go over it. Secondly, we both know our credit is less than perfect. We've been through some financial hardships that there's no way we could have predicated or managed any differently than we did. But, we've both worked really hard to improve our credit as much as possible. Rather than working with us, Preston and Omar were determined to sell us one specific car. Their reasoning was this was "the only car on the lot" that we could get approved financing for. Seriously? In a lot of this size, and with a dealership of this size that has multiple locations, there's only ONE car we can get? They weren't willing to help us out at all. It was this car or no car pretty much. Third, Preston more than once made rude remarks about both my credit and my wife's credit. I walked off the lot feeling humiliated and more frustrated than I ever had before. It's not the salesman's place to make me feel bad. Not only is that a terrible way to do business, it's also a guaranteed way to make sure someone won't buy from you. Overall, the experience at this dealership was AWFUL. Neither of us would ever go back there. More

John was very helpful and informative at the start. My wife and I went in to inquire about the add in the paper with no intention of buying a car today. However,after talking to John and taking a test d wife and I went in to inquire about the add in the paper with no intention of buying a car today. However,after talking to John and taking a test drive, we decided to buy the Dodge Caliber. We did not get a hard sell or the old bait and switch, which we appreciated very much. More

DORIAN IS GREAT. APPRECIATE THE GREAT SERVICE THAT DORIAN GAVE US. HE IS THE REASON THAT WE WENT TO THIS DEALERSHIP. THIS IS THE SECOND TRUCK THAT WE HAVE BOUGHT FROM HIM AND THE THIRD THAT OUR FAMILY HAS. H GAVE US. HE IS THE REASON THAT WE WENT TO THIS DEALERSHIP. THIS IS THE SECOND TRUCK THAT WE HAVE BOUGHT FROM HIM AND THE THIRD THAT OUR FAMILY HAS. HE IS MORE THAT WILLING TO WORK AND AND WORK SOME MORE TO MAKE SURE THAT ALL GOES WELL. OVER ALL WE WILL RETURN. FINANCE OFFICE (JUSTIN) WAS VERY KNOWLEDGEABLE AND GREAT TO EXPLAIN OUR OPTIONS TO US FOR FINANCE PURPOSES. More

i really like the people and the service i receved. i liked that fact that even though i am young i still was treated like a person that knew what was going on. everyone that i spoke with was very helpfu liked that fact that even though i am young i still was treated like a person that knew what was going on. everyone that i spoke with was very helpful and nice. i got in my car a few days after i called in and it is just what i wanted. thank you! More

Natalie was great to work with. She helped us select the car we were looking for. She was very knowledgeable without being pushy. She really knew the Dodge Challenger, and helped us get the right model fo car we were looking for. She was very knowledgeable without being pushy. She really knew the Dodge Challenger, and helped us get the right model for our needs (and wants). She also listened really well, and helped us to figure out which package was the most appropriate. When an issue over affordability arose regarding my preference for the factory NAV system, she offered an excellent workaound by introducing us to the accessories manager. He was able to show me a great aftermarket solution. Also, after going home and doing more research, I decied to try to get Rallye model, and it was only available ata competing dealer. However, I really wanted to work with Natalia, so she fought hard to get the car brought over to Ken Garff. I wanted her to get the commission as she had worked hard for us. The deal was done, and I got exactly the car my wife and I wanted thanks to the hard work of the folks at Ken Garff, including Natalia. More

every thing and every one was verry professional and exelent to work with and the prosses was verry fast. and would recomend them to any one as this was not the first experience buying from ken garff do exelent to work with and the prosses was verry fast. and would recomend them to any one as this was not the first experience buying from ken garff dodge as i have purchased there before in febuary of 2010 More

I bought a 2010 Dodge 1500 pick-up on 8-27-2010. I took it in on 9-3-2010 for the undercoat then left town for a week. When I got back, I noticed a small dent on the drivers side door. I called the dealer it in on 9-3-2010 for the undercoat then left town for a week. When I got back, I noticed a small dent on the drivers side door. I called the dealer on 9-13-2010 and the service person told me I had to talk to my salesman. After three days of argueing with my salesman and the service department, they finally agreed to fixing the dent but I would have to fix the paint chip myself although they did offer to provide me with a 1oz. bottle of paint (WOW, how generous --- Except they never did give it to me!!!). 9-22-2010 I talked to Carlos in service and he said to bring the truck in to get it repaired. So I took a day off work and dropped the truck off at 11:30 AM. Carlos called me back at 4:00 PM and said the dent was not fixed yet and could they keep it another day. I explained I had to be to work at 4:30 AM, so Carlos said he would have the dent guy call me and fix it at my home. I called carlos back on 10-4-2010, no help/action/results yet. 10-6-2010 I talked with Randy Sandstrom and he said he would call me back but to my surprise, he never did. 10-11-2010 I called the dealer and talked to jimmy. He finaly got the dent guy to call me and he showed up at my work and fixed the dent. Another issue I have is that I have received numerous mailings telling me its time for my first oil change service. They say "FOR YOUR NEXT OIL AND FILTER CHANGE,STOP BY OUR DEALERSHIP DURING THE HOURS LISTED AT LEFT. OR CALL 801-955-0872 TO SCHUDULE A CONVENIENT APPOINTMENT". When I called, they said that they don't make appointments for oil changes. I've been calling Randy for four days now with no response. I have decided to take all of my service needs to Larry Miller Dodge. Please stop any and all junk mail from Ken Garff. Just one more quick question if I could: If I had spent $60 K instead of 28K, would I get better service or is this typical for Ken Graff Dodge....You will NEVER EVER get another sale from me, my family and if possible, any of my friends... Gary Renner. ----------------------------------------- More

Mr Walker was an exemplary salesperson who had the ability to make a customer feel comfortable. He responded to my personal request for an interaction devoid of BS and transacted the sales process wi ability to make a customer feel comfortable. He responded to my personal request for an interaction devoid of BS and transacted the sales process with efficiency ans timely actions. He additionally was able to comply with all of my and my wife's requirements which was no small feat. Because of this fact, I will certainly return to this Ken Garff dealership for future purchases. More

I want to complement you for making my car buying purchase such a pleasant experience. My Daughter borrow my Ford Explorer the day after Christmas and was coming back home when she hit black ice an purchase such a pleasant experience. My Daughter borrow my Ford Explorer the day after Christmas and was coming back home when she hit black ice and hit the concrete barricades. I was grateful she and her passengers where alright but my Explorer wasn't so lucky. They total my Explorer so I was without transportation. I was really upset after losing my car and the last thing I wanted to do is buy another one. Rob was very patient with me and introduce me to this Kia. I had never really look at the Kia before but after taking it for a test drive I feel in love with it. I had never been excited about getting another car before but I was with this one. I hurried and show it off to my friends I work with and my family. I want to thank you again for making a bad experience become one with a happy ending. More