Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

After shopping and researching the new Jeep Cherokee we were pleasantly surprised to find an Overland at Ken Garff, since we had not been able to find one before yesterday. Jagar Kimura, Floor Manager was were pleasantly surprised to find an Overland at Ken Garff, since we had not been able to find one before yesterday. Jagar Kimura, Floor Manager was such a great sales person to work with. He is knowledgeable & friendly and we appreciate his low-pressure sales method, allowing us to make decisions in our own timeframe. All the employees were very nice, making us feel quite comfortable. Walker answered some questions and made sure we had our flowers before we left, offering his assistance - whatever we may need in the future. The Accessories Department is very nice and Rich was very good with his tutorial and presentation. We enjoyed chatting with Mr. Kennedy in the Finance Office. He seems like a good guy. The Jeep is so beautiful and after driving it home for an hour through a steep canyon, we couldn't be more pleased. We have purchased several vehicles from Ken Garff in West Valley, Utah, and based on our great experience, we will continue to do so. Blaine and Sonja Dabb Midway, Utah More

Pros: Good pricing, great mobile site, Great followup customer service Cons: Wait time in office, feels like used car lot Sales: Found the vehicle online, and viewed it on their great mobile site. Sa customer service Cons: Wait time in office, feels like used car lot Sales: Found the vehicle online, and viewed it on their great mobile site. Salesman took a smoke break every 15 min, and knew nearly nothing about vehicle features. He was honest about it at least. Office: Salesman disappeared, and I had a new middleman, who kept telling me he was "on my team, not the dealerships". He played the car buying game, going back to confer with the man behind the curtain about 5 times. What a joke. They only have one office to sign papers, so I waited nearly three hours. The receptionist was talking loudly about her work schedule with a co-worker, and the other sales guys were just pacing over their shared offices. During the "car buying game" I plainly asked if any fees other than dealer doc, and was told no. However, at paper signing they add $399 "Identity Protection" package on to all vehicles. After waiting nearly three hours, I just wanted to get out of there so I paid it. *******UPDATE********* Upon finding out about the VTR issue, the dealership apologized for the wait, and offered a refund including tax for the VTR identity protection. ********************** Overall, I am happy with the purchase, because I like the vehicle. But I would not recommend the dealership experience. With the Ken Garff name, I expected more than a tacky used car lot. *******UPDATE********* Glad the Ken Garff named stepped up to the plate. I feel much better about recommending them and going back myself. ********************** More

In the fall of 2010 I needed a right hand drive Jeep Wrangler Unlimited for my job...rural mail delivery. I searched for prices in the state of Utah via the internet. I was contacted by several sales Wrangler Unlimited for my job...rural mail delivery. I searched for prices in the state of Utah via the internet. I was contacted by several sales people from various dealerships. Marc Green from Ken Garff West Valley Dodge Chrysler Jeep was the most persistent and worked for the only dealership that actually had what I needed on their lot. Another dealer offered to sell me the Jeep that Ken Garff had for about $120 cheaper, but Marc Green matched their offer. I wasn't happy about the price of the vehicle, but they were competitive with everyone else in the area and they had the vehicle on their lot. Marc had everything ready for me when I drove 3 hours from Vernal, UT in a blizzard to pick it up. The Jeep was already washed and waiting for me when I arrived. From my arrival to departure after all paperwork was signed and sealed was less than 1 hour. Extras were offered in the Finance office, but nothing was pushed down my throat. This was by far the easiest purchase of a vehicle I have EVER been through. Marc Green and his bosses did exactly what they promised they would do. That's hard to find at any car dealership and it was a breath of fresh air for me personally. I will continue to buy my vehicles from the Ken Garff dealerships in the future. More

I was looking at new 4dr Jeep Rubicon's and already new what I wanted and drove to the last dealer I bought a new car from and that was Ken Garff. I felt no loyalties to any one dealer. Ken Garff was just what I wanted and drove to the last dealer I bought a new car from and that was Ken Garff. I felt no loyalties to any one dealer. Ken Garff was just the first on my stop. I figured I would be spending the next few days in this process and dreaded the whole event. I found a few I liked and started talking with the salesman who came out to greet me, and that was Marc Green. We test drove 2 Jeep's and the process started. I new the price I was looking for and Marc was awesome in getting me that price. He introduced me to Rich Evans and within 15 min we had a price. I thought I could get a better price at another dealer so I left and went to the next closest Jeep dealer and walked out of there in 30 minutes and was back on Ken Garff's lot starting the paperwork. I was extremely pleased with the whole purchase and after the paperwork I was driving home in my new 4dr Rubicon. I now have a dealership I will buy from again and learned there are honest car salesman out there and highly recommend Marc to anyone looking for a smooth process. Rich was awesome too! The pair changed my mind on new car salesmen and I am glad. More

My wife was looking for a car online and she had found this used 2010 HHR at Ken Garff West valley. She had found others in Denver but the dealer ratings were very poor. The Dealer rating was very good a this used 2010 HHR at Ken Garff West valley. She had found others in Denver but the dealer ratings were very poor. The Dealer rating was very good at Ken Garff so I bought it without seeing or driving the car. This was the easiest car that I have bought and the service and communication was great! The car is excellent and the wife loves it. I never thought I would buy a car online but the dealer ratings were great and my experience with this dealer confirms thier great rating. I will drive 400 miles in the future and shop with Ken Garff West Valley when I purchase my next car! Thanks again for a great deal on a great car! More

I recently purchased a 2011 Grand Cherokee from Jager and was pleased with my experience. The only reason I did not give them 5 stars is because the Finance Manager or Jager snuck in some BS personal identit was pleased with my experience. The only reason I did not give them 5 stars is because the Finance Manager or Jager snuck in some BS personal identity insurance / vehicle theft insurance package for $300 I didn't find until signing the final papers. I accepted it as I was in a rush and all the paperwork had already been drawn up, but I really don't think anyone needs this additional insurance. Overall it really was a pleasurable experience compared to buying past vehicles, and I would certainly recommend this dealership. Just don't let them sneak anything you don't want into the contract as they will certainly try. The really should focus solely on selling vehicles instead of 3rd party contracts. More

I was on the internet pricing a new Grand Cherokee through jeep.com and submitted my 'dream car' to Ken Garff West Valley Dodge Chrysler Jeep, just to see if they had what I wanted. I had looked at o through jeep.com and submitted my 'dream car' to Ken Garff West Valley Dodge Chrysler Jeep, just to see if they had what I wanted. I had looked at other dealerships in the Salt Lake valley but decided on Ken Garff. I received an email from John Scott in reference to my Jeep. John and I traded emails to one another over a couple of days and I decided to go in and look at the Jeep Grand Cherokee. I had 'built' a Grand Cherokee Limited but they did not have one on the lot to look at, but John immediately worked his magic to try to find the right Jeep for me. I looked at what they had on their lot and decided to test drive an Overland. It was absolutely a fantastic vehicle to drive. It had all the options, that was standard, and everything that I could want and more. Needless to say that test drive was my down fall and I started the process of buying the vehicle. John was absolutely great. He worked with me with my Jeep Liberty that I had leased from a different dealership and took care of the remainder of my lease with nothing for me to do but drive away in a new vehicle. The entire experience for me was great. Everyone at Ken Garff; Carlos Molina, Sergio Torres, Rich Evans and especially John Scott went far above my expectations of buying a vehicle. I had a bad experience with another 'BIG' name dealer in Salt Lake valley trying to lease a vehicle for my wife but John Scott showed me what a salesman is really all about. I'm loving the Grand Cherokee Overland!! More

I had a great experience from the minute I walked in the dealership. I called and spoken to Dan in advance,he was waiting for me when I arrived, and we went straight out to the vehicles I had expressed an dealership. I called and spoken to Dan in advance,he was waiting for me when I arrived, and we went straight out to the vehicles I had expressed an interest in. Dan was extremely knowledgeable and I never felt pressured or up-sold. The process of buying a new vehicle was painless and honest and I would recommend Ken Garff and Dan to any family member or friend. I financed my purchase and again the process was fast and painless. I apologize for not remembering the finance person's name but he worked hard to get me a good interest rate while going the extra mile to ensure I understood every aspect of the financing. If you're in the market for a new car, definitely call Dan! More

Purchased a new Durango from them. We already had our financing arranged so all we had to do is agree on a price for the vehicle we wanted. Endured unbelievable pressure by them to finance through them, financing arranged so all we had to do is agree on a price for the vehicle we wanted. Endured unbelievable pressure by them to finance through them, along the way I realized that they will flat out lie to you with out batting an eye. When confronted with it they try to justify it. It's as if it's in their corporate culture. You can do a lot better going else where. More

I moved to Utah from Washington where no safety inspection is required. I went to a Goodyear shop for emissions and safety and was told that my steering assembly on my 88 Dodge Dakota needed repla inspection is required. I went to a Goodyear shop for emissions and safety and was told that my steering assembly on my 88 Dodge Dakota needed replaced and would cost over $1K. When I called Ken Garff Dodge they said it was highly unlikely that the whole thing needed replaced and figured they could get me going for around $400. I brought it in that afternoon and they had it repaired by the end of the day with a passing Safety test cert and an alignment for $450. Very happy with the result. More