Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

I will never go to this dealership again. I was lied to about the price of several cars. Was told certain cars were "out of my price range" when in fact they weren't. It was almost as if there was just one about the price of several cars. Was told certain cars were "out of my price range" when in fact they weren't. It was almost as if there was just one specific car they only wanted to sell me and they were certainly willing to lie about everything to get me to buy it. I ended up getting the car I wanted only after I went online and shoved proof in their faces that it wasn't as expensive as they were claiming. However my rate was considerably higher than what I was told it would be. I was also told that if I didn't get the Gap insurance and a service contract it was a "dead deal"- I felt bullied and pressured the entire time. Buying a car is supposed to be an exciting experience. For me…I was sick to my stomach and stressed out. I just wanted to let you know my Ken Garff experience. More

First time I have purchased a new car - the experience turned out to be great thanks to the salesperson who was patient with me with all my questions and concerns. He gave service like he was sincere in turned out to be great thanks to the salesperson who was patient with me with all my questions and concerns. He gave service like he was sincere in helping me be satified with my purchase. He followed thru on all things we discussed. I would recommend the salesperson and the dealership to a friend or family. More

When it comes to buying a car, either new or used, it all comes down to the dealer and how well the customer is taken care of. In our case, we needed an economical daily driver. An automobile that would not comes down to the dealer and how well the customer is taken care of. In our case, we needed an economical daily driver. An automobile that would not only get good fuel mileage but look stylish and last for years to come. With this criteria in mind, it was decided to go to Ken Garff of West Valley City, Utah. This dealership in West Valley has been known for customer service and they lived up to all of our expectations. The sales staff, Michael Douglas, was friendly and knowledgeable. If we had a question that wasn't known, Michael would go out of his way to find the answer. He made every effort to help us make an informed intelligent decision. He is truly a master of his profession and deserves most all the credit as to why we decided to buy from this dealer. Last but probably the most important part of our experience, the dreaded price. Like always, they started out high and we answered back with a low offer. This part of the experience of buying a car is where the professionalism of our salesman, Michael Douglas, came through. Soft spoken and reassuring during all aspects of this experience, he left us with a sense of ease. This whole experience of buying a car from Ken Garff and Michael Douglas, lists among the best of all time. Thank you, good job well done! Lynn & Keith Hildy More

I called numerous dealerships to see if I could get borrow a white Ford Mustang to use to propose to my wife (white horse). My plan was to pick her up dressed as a Prince Charming, propose to her, and borrow a white Ford Mustang to use to propose to my wife (white horse). My plan was to pick her up dressed as a Prince Charming, propose to her, and take her from her home to a castle (a bed and breakfast I had booked a room at)for the night. I was not having any luck until I called Ken Garff's dealership after looking online and seeing they had a white 2005 convertible mustang. Michael was very excited to assist me and said they would be more than happy to lend me the car for the evening if I would just fill out the proper paperwork. When I arrived, Michael met me and the car was at a sister dealership down the street. Michael accompanied me to the dealership to pick up the beautiful stallion of a car! Unfortunately, the car's battery was dead. Michael had other customer's that were arriving to meet him at his other dealership, but he took the time to jump start the car and get me on my way. Wow! The night was a complete success! I pulled up to my girlfriend's house and revved the engine. She came out to hear the beast in her driveway. I got out and said some personal things and got down on one knee and proposed. Of course she said, "Yes!" We then drove to the castle bed and breakfast with the top down, the wind in our hair and checked in. Later that evening I returned the mustang. Michael wasn't there when I returned the car, but other members of the Ken Garff staff were and they were all wonderful to work with. They all knew up front that I would NOT be purchasing a car that night, but the impression they left on me and my bride-to-be was amazing! If they can take that much care and time for someone NOT purchasing a car, I can only imagine how much care and attention they take when you are an actual buying customer! Thank you so much Michael and the Ken Garff West Valley, Utah Dealership. I will definitely be recommending you and your dealership. -Don Clark, SLC, Utah More

I took my vehicle into have recall done 1 month ago. I also had a yellow light that keeps coming on. They charged me 500.00 to fix it and as I left the light was still on. I took it back and now the light also had a yellow light that keeps coming on. They charged me 500.00 to fix it and as I left the light was still on. I took it back and now the light is on again. another 300.00 to fix it again. I told them to forget it. they told me that this is something different but it doesn't seem logical that I keep fixing the same problem. More

Dan was very friendly and knowledgable about the products he sells. We gave him the parameters we were looking for when we called him prior to arriving @ the dealership. When we arrived he had a list of 15 he sells. We gave him the parameters we were looking for when we called him prior to arriving @ the dealership. When we arrived he had a list of 15-20 different vehicles that he thought might work. After discussing with us what he had matched to our wants/needs it was determined that although the vehicles he had identified were not what we wanted he went right to work and found the perfect vehicle. Dan was not pushy and made the buying experience a pleasure. We are very happy with the car that we purchased from Ken Garff West Valley Dodge. We will definately refer our friends and family to Dan and will for sure look to this dealership when we are in the market to purchase another vehicle. Thank you Ken Garff West Valley Dodge. More

Best experience I ever had at a dealership. Not pushy. If you need to buy a car go see him. He is not like all the other salesmen I have ever come in contact with. No pressure to buy, great trade in on my ve you need to buy a car go see him. He is not like all the other salesmen I have ever come in contact with. No pressure to buy, great trade in on my vehicle, great price, great intrest rate on loan, totally happy with purchase. I would use this dealership again and again More

Kristen was very professional. She basically let me sale myself on what I wanted. I was not really there to buy that day and found just what I wanted, at a price I could live with. Then Rich helped me add myself on what I wanted. I was not really there to buy that day and found just what I wanted, at a price I could live with. Then Rich helped me add accessories to it to break the bank. Thanks guys! More

We were very glad to have gone to this Dealer, they helped us with everything, from start to finish! Customer Service was the Best! and it didn't take long to leave with the car we wanted! We appricia helped us with everything, from start to finish! Customer Service was the Best! and it didn't take long to leave with the car we wanted! We appriciated Joey's help with giving us a great deal. We recommend this dealer to everybody, and will gladly be back for future purchases!! Ken Garff of Weat Valley Used...#1 Alberto Garcia & Family.. More

I felt these men were honest and looked at every angle to get me a car. They spent a lot of time and effort in their search. They were very friendly and seemed to care about what I wanted. It turns out the c get me a car. They spent a lot of time and effort in their search. They were very friendly and seemed to care about what I wanted. It turns out the car I took home to try, we bought for my daughter. I was more indecisive and could not find anything else even though they tried extremely hard. I may be back this week. More