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Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT
West Valley, UT
1,030 Reviews
You might expect a car company’s top priority to be cars, but not at Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,030 reviews
August 31, 2021
Working with Mr. Walker and Mr. Scott was a breeze. The welcoming atmosphere made us feel at ease. I recommend asking for Kenny Walker for the best deals. welcoming atmosphere made us feel at ease. I recommend asking for Kenny Walker for the best deals. More
by Art
Employees Worked With
Rhett Merryweather, John Scott, Kerry Walker
August 29, 2021
I will commend Ken Garff dealership, they listen very easy to work with. The sales man are very nice especially NIno, Spencer and Michael Sellars. easy to work with. The sales man are very nice especially NIno, Spencer and Michael Sellars. More
by smithd_2
Employees Worked With
Nimo ,Spencer & Michael Sellars
August 24, 2021
I was having problems with the instrument panel cluster in my car. They basically told me that they couldn't fix the problem. If the dealership can't fix it, who can? in my car. They basically told me that they couldn't fix the problem. If the dealership can't fix it, who can? More
by Kevin
Employees Worked With
Don't know
August 22, 2021
went to the service department to get a key made, went very well , was impressed with the employees. service departments are very important. I will start doing more at this location. very well , was impressed with the employees. service departments are very important. I will start doing more at this location. More
by rjbauer
Employees Worked With
Alex Allen, Jimmy Zeimet
August 20, 2021
They’re service department is the BEST, ask for Sonja, very professional and caring! They had me in and out very timely and treated me like they really care! very professional and caring! They had me in and out very timely and treated me like they really care! More
by flanldanl1
Employees Worked With
Sonja
August 10, 2021
We dropped off our car 30 minutes earlier to get new keys programmed. It seemed like parts and service wasn’t on the same team and they acted like they weren’t trying to help each other and communicate which programmed. It seemed like parts and service wasn’t on the same team and they acted like they weren’t trying to help each other and communicate which had us going back and forth amd that made it difficult. We were told the car would be done in no more than two hours we called back at 2:30 which was 2 1/2 hours later and was told that they don’t know how long it would be. We came back in at 4:30 PM and complained that we had things to do and this was holding up our day and all of a sudden we started working on it and it was done 30 minutes later. Please have your team understand working together and don’t overpromise and under deliver More
by Lopiseni.ana
Employees Worked With
. .
August 03, 2021
Ken Garff Dodge Ram is the best dealership in the Salt Lake City area by far. They are fast, professional and accommodating. My buying experience was unmatched! Much thanks to all involved. Lake City area by far. They are fast, professional and accommodating. My buying experience was unmatched! Much thanks to all involved. More
by Toby.triptow
Employees Worked With
Daniel Martin, Logan Jackson and Jordan Rigby
July 31, 2021
So shady. They tell you that you have to pay for some theft prevention software that they put on your car, without your approval or agreeing to it. I said I didn’t want it or agree to them putting it on theft prevention software that they put on your car, without your approval or agreeing to it. I said I didn’t want it or agree to them putting it on the truck I had agreed to previously buy earlier. Say they put it on every vehicle. $995. I had a friend agree to sell me their truck thru this dealership, so they would pay less taxes on the Jeep they were buying. I go to buy the truck and Rhett the finance guy says I have to pay for this “Theft” software they put in the truck without my permission or the friend who I was buying it from. Such a scam. So dishonest. I would never buy another car from them. So disappointed in their dishonesty. These guys are the reason all the stereotypes of car salesman exist. I brought this all up to their face and they just shrugged their shoulders and said that’s just how it is. Too bad because I feel Rhett was just doing what he was told to do. Felt bad for him. He has to do this to every customer he deals with and must feel so awkward every time yet required to do it. By the way, they try and sneak it in when your about to buy the vehicle. When they show you all the line charges for the total price with tax and everything, they go down the different charges and try and casually mention it as one of the charges with documentation fee and taxes. So after expressing my frustration and disappointment that I knew what they were trying to scam me, I ended up just looking at Rhett and smiling because I felt so bad for him. He has to do this with every person who buys a vehicle from them. So I ended up being nice to him because I felt so sorry for him. More
by Jmoeaki
Employees Worked With
Rhett Merryweather
