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Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT
West Valley, UT
1,030 Reviews
You might expect a car company’s top priority to be cars, but not at Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,030 reviews
September 21, 2021
Every time I take my vehicle here for service, “There’s nothing you can do”. It seems to always be a ‘No’ answer even if I have a letter for a recall for something on my vehicle. nothing you can do”. It seems to always be a ‘No’ answer even if I have a letter for a recall for something on my vehicle. More
by Soccerchick13
Employees Worked With
Staff I have worked with.
September 14, 2021
By far the best experience we have ever had buying a car. We were waiting for the vehicle we wanted to be available and Jaeger kept us in the loop and up to date on its status letting us know right when it We were waiting for the vehicle we wanted to be available and Jaeger kept us in the loop and up to date on its status letting us know right when it was ready. The whole process of trading our car in for it was quick and easy. The whole team there is great! More
by Summer
Employees Worked With
Jaeger Jason
September 09, 2021
I don't know where the survey link went, so I thought I'd contact the dealership before I left a review. They never called or emailed back, so here we go: What a frustrating experience, I had an appointm contact the dealership before I left a review. They never called or emailed back, so here we go: What a frustrating experience, I had an appointment on Wednesday, August 25, 2021 at 07:00 AM for my 2015 JEEP Renegade. My wife was the one that took the car in because I had to be at work since I am a teacher. I have NEVER had a problem with Ken Garff Teacher Care. Until now. The service tech acted like she had no idea what my wife was talking about and was saying she needed the coupon. I had given the coupon the last time I was in because it's good for 2 TIMES a year. Then she said maybe it had expired. No, no no. They expire at the end of every year in AUGUST and then we always get now ones. The exact wordage: Complimentary: 2 Oil Changes, Tire Rotations, Car Washes. Value: $120 One vehicle per contract. All services must be used in two visits. Expires 8/31/2021 The service tech didn't do anything and after a half an hour of waiting my wife took her Jeep that hadn't been pulled in or even looked at and she was the first appointment of the day! She left and went elsewhere. How do you not know your own services, programs, or discounts? More
by go_derek
Employees Worked With
I thought her name was Sari?
September 08, 2021
Always get in no appointments. But they are suggested. They do the work in a timely way. And always fixed correctly. Sonya and Jimmy are the best service advisers. Brian is the best tech They do the work in a timely way. And always fixed correctly. Sonya and Jimmy are the best service advisers. Brian is the best tech More
by hicks2487
Employees Worked With
Soyna, Jimmy Zeimet, Brent Vantussenbroek
September 03, 2021
I was received on time and enjoyed waiting in their spacious waiting area. Everyone was super friendly and helpful. I really liked the technology touch with the video clips by the service personnel. spacious waiting area. Everyone was super friendly and helpful. I really liked the technology touch with the video clips by the service personnel. G TV hank You!! More
by pburke704
Employees Worked With
Service team
