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Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT
West Valley, UT
1,030 Reviews
You might expect a car company’s top priority to be cars, but not at Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,030 reviews
October 25, 2021
Customer service is amazing. Made customer feels very important. I was told by the insurance for few day service but it took only few hours. Very professional important. I was told by the insurance for few day service but it took only few hours. Very professional More
by chhinnpov
Employees Worked With
Pov, chhinn, Alex Allen
October 22, 2021
I made a appointment by phone speaking to a live person, I received a Gmail with a different date and time. I called the dealership and advised of the wrong date/time. When I arrived for my appointment, the I received a Gmail with a different date and time. I called the dealership and advised of the wrong date/time. When I arrived for my appointment, they had the incorrect time/date still. It took the service person over 10 minutes to pull up my info, I've been taking my car to the same dealership for 16 years. She told me the system only has works half the time and they would "try" to fit me in. I said no try, they would do my oil change as requested 5 days prior. after the oil change, the service person came and told me my car was ready but after going to the garage, no one could find my car!!!!! After speaking with about 4 different people and waiting another 15 minutes my car was finally found. I broke my back 4 years ago and standing for long periods of time is very painful and I use a cane and have a handicap sticker on my car. I asked for the manager and spoke with Chad who was very apologetic. The service has greatly dropped in the past 16 years, which 3 employees verbally attested. The only reason I keep going to this dealership is because I am a VIP customer and get a great discount on my oil change. More
by Jsm4027
Employees Worked With
Shari
October 14, 2021
Service department is terrible. 1st visit for a low tire as I literally was driving away from the dealership after purchase. Made an appointment then was told I would have to leave my vehicle for a day or as I literally was driving away from the dealership after purchase. Made an appointment then was told I would have to leave my vehicle for a day or reschedule. I rescheduled only to be told there was nothing wrong. Drove to les schwab who found a very noticeable bolt and fixed it for free. 2nd visit was for my oil change. I asked to change my cabin filter. The tech told me my year and model doesn't have one. Went to O'Reilly bought a cabin filter and changed it myself. 3rd visit. They found an oil leak from my oil change. Turns out to be the oil pan (wasn't leaking before) told I would have my truck back in 3-4 days. It's now two weeks later and I'm told they hadn't even pulled it into the shop. Needless to say 3rd test a charm. I won't be taking my vehicle back for any further warranty work which I paid a ridiculous amount for. More
by Aschafer6773
Employees Worked With
Christian
October 11, 2021
Jimmy Zeimit was great to work with. He made sure all my requests were satisfied and had my service completed before my official appointment because I dropped my Jeep off before the appointment time. He has requests were satisfied and had my service completed before my official appointment because I dropped my Jeep off before the appointment time. He has a great "can do" attitude! Look forward to working with him in the future!!! More
by mesgold9
Employees Worked With
Jimmy Zeimet
October 08, 2021
Because I am 100 Years old and a long term customer Jimmy is always concerned with my needs and promptly determines what is needed and makes sure I am comfortable while waiting for service to be done. in t is always concerned with my needs and promptly determines what is needed and makes sure I am comfortable while waiting for service to be done. in todays service it required a full days time and Jimmy kept me up to date on delays etc (needed parts). Whenever I need service at WVC Jimmy is my contact. More
by jneichers
Employees Worked With
Jimmy Zeimet
October 04, 2021
xxxx NO, NEVER AGAIN. Took one of my fleet van in and had it inspected. Figured it would have been covered by the warranty but wasn't because the van was modified to hold a wheelchair so had to pay $100 had it inspected. Figured it would have been covered by the warranty but wasn't because the van was modified to hold a wheelchair so had to pay $100.00 evaluation fee. As I was trying to explain that the service writer should have known right in the beginning that it wasn't covered a supervisor I guess came over and said... "I'll just VIN out your van and cancel the rest of your warranty." If that wasn't enough the service writer brought the van out and was a total xxxxx to me. NEVER AGAIN TO ANY KEN GARFF DEALERSHIPS & I have a fleet of vans. Oh and on top of all that, they kept my van for 4 days..... More
by NOPE
Employees Worked With
Don't remember their names & don't care
