Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

Oil Change and Tire Rotation This was my first service since I bought this vehicle in October. I took my car down this afternoon and was dealing with Sonya Smith and she handled m This was my first service since I bought this vehicle in October. I took my car down this afternoon and was dealing with Sonya Smith and she handled my oil change really well and the service was terrific and fast and was done very professionally and done quickly. The paperwork was done really good and it took just over an hour. On my next service date I will definitely look up Sonya to handle my car. More

Scheduling Service On Line/Social Distancing I received an email from Chad Crane about scheduling service and made the call. Tried twice and both times was put on hold and eventually got a ring I received an email from Chad Crane about scheduling service and made the call. Tried twice and both times was put on hold and eventually got a ring that rang many time before going to a busy signal. I used the web link to schedule and found it not to be very user friendly and got eventually to a list of recommended services that I might want done. When I arrived for the appointment, Lucas was very helpful to sort out what I probably did not need and instead left it to the mechanic to ID potential problems. The mechanic, Austin, sent me a narrated video of all of the things he saw that needed attention, which for a 10 year old truck was not surprising, but ended up being very costly. My disappointment came when I picked up the truck to see that even though I just spent ALOT of money for repairs that they did not even bother to wash it. The narrative on the phone message while I was waiting on my call was very specific about the CDC guidelines that were being followed. Did not see any service person wearing a mask! At least they covered my seats with plastic and removed it before I got in and the person that returned it to me was wearing gloves. More

Katie was great to work with and she always kept me informed of the status of the repair on my vehicle. I will definitely recommend her and the dealership. informed of the status of the repair on my vehicle. I will definitely recommend her and the dealership. More

They were great!! They took care of me without pressuring me into something I didn’t want. David and Ulises are a great team!!!! Thanks for a great experience. me into something I didn’t want. David and Ulises are a great team!!!! Thanks for a great experience. More

The good: Nice folks that are friendly and accommodating. No games when it came to pricing. Sales folks were patient and nice. The bad: The Wrangler we eventually purchased had almost 600 more miles on it No games when it came to pricing. Sales folks were patient and nice. The bad: The Wrangler we eventually purchased had almost 600 more miles on it than advertised on Garff website. I highly doubt that there was that many miles for test drives in the one week it was offered for sale. One Wrangler we looked at advertised 25 miles had over 1000 miles on the odometer. If you buy here beware of additional surprise miles on the vehicle when compared to advertised mileage. More

The service rep rate 10 was a pleasure to work with, listened and explained. Service did not inflate tires to spec., even after a return. listened and explained. Service did not inflate tires to spec., even after a return. More

Awesome service and people. I would recommend their service department to anyone needing service work done. They even picked up my car and dropped bit off when done... Thanks Covid service department to anyone needing service work done. They even picked up my car and dropped bit off when done... Thanks Covid More

Took care of my car needs during Covid pandemic in a safe matter! Thanks Toney Largespada he took great precautions to make the deal happen matter! Thanks Toney Largespada he took great precautions to make the deal happen More

Jimmy was very helpful, he got right on it and had my truck ready quickly! I highly recommend this service dept. for quality and personal care truck ready quickly! I highly recommend this service dept. for quality and personal care More