Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

Thank you Dario for great service! I just bought my car from Ken Garff and couldn't be happier with the dealership. They didn't try and play any of the pricing games and was completely I just bought my car from Ken Garff and couldn't be happier with the dealership. They didn't try and play any of the pricing games and was completely transparent with exactly how much I had to pay. Dario was extremely helpful, easy to communicate with, quickly to get back to me and a pleasure to deal with. I bought the car, left my car at their dealership and he even returned my car to the BMW dealership! Trevor in finance was also a pleasure to deal with and he had me sorted in about 20 minutes and out the door. Very impressed with these guys! More

Service department Came in with a Dodge 3500 with 3000miles, with transmission problems, the people at the desk where playing on there CELL PHONES! not even wanting to b Came in with a Dodge 3500 with 3000miles, with transmission problems, the people at the desk where playing on there CELL PHONES! not even wanting to be there, let alone trying help you. WHAT A JOKE!!! Too bad for the owners. Ill never go back. More

WORSE SERVICE DEPARTMENT EVER! They don't care. It is an ordeal every single time. They screw up and it's oh well. I have had my sheep in there several times. They are always sorry They don't care. It is an ordeal every single time. They screw up and it's oh well. I have had my sheep in there several times. They are always sorry but nothing ever changes. More

They have no one to look at my van They have had my van for three days, I am pregnant and now I have no way to drive to the hospital if I go into labor. I can not even get home after wo They have had my van for three days, I am pregnant and now I have no way to drive to the hospital if I go into labor. I can not even get home after work today since the shuttle doesn't go to Tooele. They have no cars for me as a loaner. They have no technicians to look at my van for the last three days and none scheduled to look at it today. This is the same issue I had to bring the van into them in June and it is happening again. In June they "fixed" the problem but provided me a loaner car so I could at least get around. Now when it is imperative I have a working car, they can neither get a technician to even look at the van nor provide me anything to drive while they have my van for an unknown amount of time until they can find a technician to look at the van to even tell me how long they will be holding it hostage. I would not recommend their service center. More

Do Not go here for Service! This review is specific to service. I bought my Durango in 2014 and loved my buying experience and my car! However I have experienced my first issue This review is specific to service. I bought my Durango in 2014 and loved my buying experience and my car! However I have experienced my first issue with the car now at 70,000 miles. Since I am dependent on my vehicle every day I made an appointment and scheduled my day accordingly. I dropped the car off at 9am and told them I needed it back by 3:30 to get to an event that evening. At 3:00 I get a call that they haven't even started work on the car to find the Anti-freeze leak. At this point I am asking why I bothered to make an appointment if this is how things are going to go and do they have a car for me...answer is no...seriously?!?! You are dealership and you don't have a car for me??? Later that evening they call...they found the leak, but I can't have my car back until its fixed and now they have a rental for me. So I have been in a rental for a WEEK. Every day its "we are waiting on parts" or the technician is out sick". Today I call the number on my caller ID returning their call only to get routed through a million selections to get to the right dealership and then to service only to have the person on the phone tell me that they don't have record in the computer that my car is in for repairs let alone its status. So basically they have had my car for a week with no record of it??? I finally get a different number to call only to be told they are going to TRY to start on it this afternoon and they will TRY to have it done by the end of the day tomorrow! This is out of hand! I will go anywhere else to have my car serviced in the future! More

Worse Dealership Ever I Was pushed into buying a Jeep, it supposedly had AWD and the sales guy wouldn't let me leave for 2 hours and now they won't help make their mistake I Was pushed into buying a Jeep, it supposedly had AWD and the sales guy wouldn't let me leave for 2 hours and now they won't help make their mistake right, I was told a manager would call me back and 3-4 weeks later no call, when I call they so happen to be busy every time I let them know it's me and when i have tried to visit the General Manager they say he's busy and won't make me an appointment with them. I want them to fix their mistake but this is ridiculous! More

Amazing Was the best experience I've had buying a vehicle he understood what we wanted and made it happen. Kelly had the right idea and got my husband and I i Was the best experience I've had buying a vehicle he understood what we wanted and made it happen. Kelly had the right idea and got my husband and I into a new vehicle. More

I can't believe this dealership is still in buisness! Bought a truck from ken Graff 2 years ago. We also purchased a warranty and they put on our lift and tires for which we paid good money. From the ver Bought a truck from ken Graff 2 years ago. We also purchased a warranty and they put on our lift and tires for which we paid good money. From the very beginning they were dishonest and tried to give us a less expensive lift and tires for the more expensive price we paid. Luckily my husband caught it, but they still tried to say we were wrong until we showed them the copy of our service contract. No apologies and they were still very unprofessional. Every single oil change we've had has taken between 2 to 4 hours with a scheduled appointment. Our truck has also never passed emissions. The first year we drove on expired TEMPORARY plates for 4 months until we had to get a waiver from the health department. This year we are going through the same thing. It still won't pass emissions and every single call to a service manager is unanswered. After leaving multiple voice mails for a week not one person has returned any of our calls. My husband finally called dodge corporate office who were very accommodating and understanding. They also tried calling ken garff without announcing who they were and couldn't get ahold of anyone. Finally the very nice women who we filed a complaint through at dodge got us through to a service manager at ken Graff and they still disrespected and argued with my husband saying there is nothing that they can do. Our representative through dodge then told us to Just go to Larry h. Miller as ken garff is incompitent. We are fine with that as Larry h. Miller is a great dealership. The only problem is that we purchased a very expensive warranty through ken Graff which is only valid through Ken Graff and we will never step foot in there again. More

Dave Tran - the best Customer Service! Mr. Tran thank you for always going above and beyond for your customers! It is because you YOU that we have been Ken Garff customers for years and yea Mr. Tran thank you for always going above and beyond for your customers! It is because you YOU that we have been Ken Garff customers for years and years. Thank you Dave for always doing what's best for your customers! More