Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

My husband and I had been looking at trucks for a few weeks when we called West Valley Dodge. I spoke to someone about some trucks who told me they would call me right back. I never received a call from weeks when we called West Valley Dodge. I spoke to someone about some trucks who told me they would call me right back. I never received a call from them. We decided to go down and look at the trucks. Out first salesman was new and didn't seem to know a thing about the trucks. My husband found one he liked and I hated the color. The salesman (who was being serious) told us he could have it painted for $50. We looked at other trucks and could never get a set price on anything. We left and decided to go back one more time to work with a different salesman. This was the first part of June 2011. We met with Rusty Pace who was nice. We found a 2004 Dodge Cummins that we really liked so we went in and met with Sergio Gomez (aka Cheeky). Sergio seemed really nice also. There were a few minor things wrong with the truack and Sergio assured us that he would have thme fixed at no charge if we bought the truck. We told them we had financing, but we had to stay within a certain milage. The truck was just barely over so we decided to go through Ken Garff for the financing. They came back with a price that was a little high and we tried to negotiate. At that time I felt a littler pressured, but my husband was in love with the truck. We did the paperwork and then met with the finance officer named Rhett. During the signing process we were shorted $500 on our trade in and the refused to take a $500 coupon that I had recived through the school district for Road To Success. The finance officer talked to us in circles about how we were still receiving that money off after taxes and blah blah blah. By now it't late and I want to go. We finished and left. We had to bring our trade in the next day and when we did I talked to Sergio about the financing. He said he would talk to Rhett and get it straitened out. We also discussed having the items fixed and he said to drop the truck off next week. I said ok. During the next week I contacted my credit union to see if our trade in had been paid off and it had not. I spent the next 2 almost 3 weeks trying to contact Rhett or someone else to find out what was going on with the financing. I didn't take the truck in to be fixed because I wanted to make sure the financing was done. Finally Rhett contacted me at the end of June to say they had financing. They had to lower the price of the truck, but the intrest rate went up. I would be saving $2 a month now. We went to sign the new papers and the extra $500 for the trade in still wasn't listed. I asked to see Sergio but it was his day off. Rhett explained they were losing money and they wouldn't do the $500 or the $500 coupon. He told me we already gained that money, but I don't see where if I only saved $2 a month now. I got upset and wasn't going to sign the papers. My husband begged me to so I gave in. We signed the papers and then I was informed that I had to pay the extra $101 in intrest on my trade in because it took them 3 weeks to find financing and the payoff amount on my trade in was different. I told Rhett that wasn't my fault and he said it wasn't theirs and I had to pay the money. I then asked when I could bring in the truck to get the stuff fixed and he said we couldn't now, because again the dealership lost money (Yeah RIGHT!!). They also refused to make an extra truck key (as I was promised I would have). He said they only make door keys. I was very upset and told him that. We had been previously looking at a new Challenger, and I told him we won't buy it now. We left. I called Sergio the next day to complain and he said he would fix everything. He said he would call me back to see when I could drop the truck off. That was almost 3 weeks ago and he refuses to call me back. I have left numerous messages on his cell and at the front desk. I have tried contacting a sales manager and I am put on hold for 15 minutes without speaking to anyone. I live in Tooele and it's not that easy to just pop on over. I have now tried to contact the general manager, Chad Rigby, and left him a voicemail. Let's see if he will call me when he gets back into town. These salesman really now how to work someone over and then make them regret buying a vehicle through them. All I can say to Sergio or Cheeky is that you should be careful what you do with your customers, because it may come back to bite you in the end. More

Working with Robert was a good experience.. He went the extra mile to make sure I got the car I wanted.. He was very helpful. extra mile to make sure I got the car I wanted.. He was very helpful. More

I had a great experience with Ken Garff. Robert was outstanding to work with. The financing guys were amazing as well. I was able to get into a car I liked and can afford. I didn't have the best of outstanding to work with. The financing guys were amazing as well. I was able to get into a car I liked and can afford. I didn't have the best of credit and they really worked with me and were able to satisfy my wants on the vehicle I was looking at. Thanks again! More

Jeremy went above and beyond my expectations in selling me this new Jeep Grand Cherokee...not only was he knowledgable and available, his followup and friendliness were second to none. Pete was great to wo me this new Jeep Grand Cherokee...not only was he knowledgable and available, his followup and friendliness were second to none. Pete was great to work with as well when we needed a little extra helping hand. It is rare in this industry to find a sales team with the desire to actually help you find the right car for you without telling you what you need to be purchasing but Jeremy is that kind of guy...I will refer my friends and family to Ken Garff without reservation. More

Both Nino and Josh were VERY helpful & VERY patient with us. They helped us get the price we wanted for our trade in & found us a great new car! A++ on customer service. with us. They helped us get the price we wanted for our trade in & found us a great new car! A++ on customer service. More

My wife and I were out window shopping at around 10:00 pm. We ran into Nino Chaleunrath and he saw us looking at a car and asked if we wanted to take a test drive. We said yes, took the car for a drive an pm. We ran into Nino Chaleunrath and he saw us looking at a car and asked if we wanted to take a test drive. We said yes, took the car for a drive and came back. We were interested and so he began taking my information and beginning to work a deal. We didn't really think the numbers worked for us, so he offered another car to look at. We took the 2nd car out (by this time it was about 11:00 pm!), we loved it and came back to work a deal. Josh Marshall came in to help write the deal while Nino went to fuel the car. They got everything together and we went in to sign the paperwork with Alex Allen. He was very helpful - he got us an even BETTER warranty, GAP insurance and a service contract!! We signed the paperwork around MIDNIGHT and they helped us clean out our old car. They promised us to detail the car first thing Monday morning. The service was awesome - they all stayed well past closing to help us out. I am now the proud owner of a 2010 Dodge Charger R/T and I love it!! Thanks so much to the guys at Ken Garff Dodge - I would be pleased to do business with them again. Thanks so much!! Greg and Regan Hughes More

Never thought buying a car could be so much fun! Josh Marshall made the experience a win win. Josh was extremely knowledgeable, very friendly, and totally customer service oriented. He got us great pric Marshall made the experience a win win. Josh was extremely knowledgeable, very friendly, and totally customer service oriented. He got us great prices on our trade ins and the truck we really wanted with no pressure or hassle. We would definitely recommend him to friends and family and would certainly, without a doubt, come back to him next time we need a new vehicle. Thanks Jos, you made the buying a car experience delightful and stress free. More

Phenomenal is all I can say. Mike was AWESOME, no pressure, very friendly and concerned about what we wanted, and he got us what we asked for and didn't try to up-sale us on anything else. Justin got pressure, very friendly and concerned about what we wanted, and he got us what we asked for and didn't try to up-sale us on anything else. Justin got us through financing very quickly ans was even able to get me a better deal than my bank had approved me for. Outstanding service is all I can say. We will be back! More

Great comfort no hard sell. Meet payment requirements and gave fair trade in on my vehicle. Will recommend!!! I did go on the build a Jeep web site before goining in and had bluebook pricing on my tra gave fair trade in on my vehicle. Will recommend!!! I did go on the build a Jeep web site before goining in and had bluebook pricing on my trade in as well as the vehicle purchased. I was prepared and they made the deal. More

The people at Ken Garff West Valley are great to work with. They are more than happy to help find you a vehicle your looking for at a great price. Great dealership. with. They are more than happy to help find you a vehicle your looking for at a great price. Great dealership. More