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Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

West Valley, UT

Overview
Reviews
Vehicles
4.3
1,030 Reviews
You might expect a car company’s top priority to be cars, but not at Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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4175 W 3500 S

West Valley, UT

84120

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Showing 1,030 reviews

August 24, 2026

After 15 days of use, the 2020 Ford F-150 Lariat started making strange noises in the transmission; I don't think they are verifying that what they sell to the customer is 100% functional and free of defect More

by marcoansolisr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I dont remembre his name
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Aug 26, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Chad Crane, Service Manager chadc@kengarff.com

August 22, 2026

Courteous & prompt Helped with my emissions on vehicle got my sticker, enjoyed the free popcorn and drinks, area very clean... More

by Teresinaromero54
Recommend Dealer
Yes
Employees Worked With
Anastasiia P
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August 22, 2026

Courteous & prompt Helped with my emissions on vehicle got my sticker, enjoyed the free popcorn and drinks, area very clean... More

by Teresinaromero54
Recommend Dealer
Yes
Employees Worked With
Anastasiia P
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August 19, 2026

The service was good. They came to my house and did the updates for me, which was very convenient. More

by harley.english
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lear
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Aug 26, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

August 17, 2026

just came in without an appointment for an oil change. they took care of me. told me about some small recalls and let me know i could get them scheduled. More

by beesnorm
Recommend Dealer
Yes
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Aug 26, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

August 15, 2026

They got us in quick, and took care of us. We will be back. She made us a loyal customer. More

by Kbcd4
Recommend Dealer
Yes
Employees Worked With
Sonya Smith she was great! Very helpfull, friendly, and knowledgeable.
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Aug 17, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

August 15, 2026

We have had good experience in the past however this most recent service with our Jeep has been frustrating. It has taken over a week for a simple part to be ordered and installed-our jeep has been down at More

by lizstringham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Twitchell- and he is always good to work with. This is not his fault
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Aug 17, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Chad Crane, Service Manager chadc@kengarff.com

August 14, 2026

Everyone here is so informative and helpful! We won't take our vehicles anywhere else! More

by goodrich323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody, Sonya
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Aug 17, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

August 14, 2026

It was chilled but pretty long to get serviced I felt the dealership took too long when it came to service my car. I waited 4 hours More

by pwilli1981
Recommend Dealer
Yes
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Aug 17, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Chad Crane, Service Manager chadc@kengarff.com

August 13, 2026

I came in for an oil change and requested the windshield wipers be changed. When I was driving home from the dealership, I was in a horrific rainstorm cloud burst on I 215. And my windshield wiper blades we More

by Trentdambrosio
Recommend Dealer
No
Print
Aug 17, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for taking the time to leave a review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Chad Crane, Service Manager chadc@kengarff.com

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