Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT
West Valley, UT
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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This will be a mixed review. I purchased my 3rd Jeep from you. I pay cash for everything and I love my ride. My Jeep ended up being close to $85,000. This is no easy feat sin I purchased my 3rd Jeep from you. I pay cash for everything and I love my ride. My Jeep ended up being close to $85,000. This is no easy feat since I work for my money. I like my Jeep so much we ordered one for my husband. Here is where things get dicey. Ken Garff West Valley you went from a firm 5 to a dismal -20. We cannot get this Jeep finished and delivered. Your empty promises get worse by the minute. No callbacks, no color choices, too many oops. You have hung up on me 3 times today. If you can't get the parts, just tell me you can't get the parts. If someone was handing me ANOTHER 80K I would drink some dark green tin and fabricate those miserable rims. I wish so badly that I would not have done business with you. I think this is the most miserable, short sited experience I have had in a long long time. I am so disgusted with you and your shoddy customer service of which there is none, I wouldn't be surprised if we aborted this decision and you can mess with some other poor stupid fool, who would then be subjected to your special form of pain. But as far as we are concerned you are finished, dragging your feet, hanging up on us, can't, won't, don't think so, and totally and unequivocally finished with you. If we ever get this second Jeep I hope the tail lights work, because it is the last you will see of us. You might not need us but then again you might. More
This is regarding the Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT service department. I own a 2017 Fiat 500e fully electric car and decided to have the main battery tested to see if it had any issu Dodge Ram FIAT service department. I own a 2017 Fiat 500e fully electric car and decided to have the main battery tested to see if it had any issues. Called the service department and was told that the cost for testing the main battery is $130 and it would take two to three days to complete. I took the car in and was again told by the service adviser that the cost for testing the main battery is $130 and it would take two to the three days. I agreed for them to go ahead. After three days they called me and said that they have diagnosed the battery by charging it and driving the car but if I wanted them to ACTUALLY test the battery it would cost $620 or if I didn't want that it would cost me the $130. So, my decision was to either pay $130 for basically nothing, or pay $620 for actually testing the battery so I told them to go ahead with the test. If I knew from the beginning that I would have to pay $620 for testing the battery, I would have not done it. Not sure if this was a Bait and Switch tactic or just un-trained service advisers. Just beware. More
I had my tires rotated, balanced, front /rear alignment, a oil change, and my Scat Pack badge replaced on the rear spoiler. Miss Sonya checked me in and was completely on top of every step of my service. Sh a oil change, and my Scat Pack badge replaced on the rear spoiler. Miss Sonya checked me in and was completely on top of every step of my service. She texted me and called to let me know how things were going. Miss Sonya is very pleasant to talk to and very efficient in serving me as a customer. Thank you! More
Timely service. Courteous, knowledgeable, competent staff! Service advisor was great! I love their video review of findings. Okay Courteous, knowledgeable, competent staff! Service advisor was great! I love their video review of findings. Okay More
Yes I would like to say we went through Jonny and walker a couple or months ago and bought a new 2022 dodge charger of the showroom floor..we were treated with such high standards and total respect from Jon a couple or months ago and bought a new 2022 dodge charger of the showroom floor..we were treated with such high standards and total respect from Jonny and walker that we are thinking of going back this week to look at new 2022 dodge ram trucks thinking about buying one from Ken garff and will not deal with anyone but Jonny and walker there the best sales men out there across utah..thank you Ken garff and a big shout shout out to Jonny and walker ..get ready for us to do it again.. sincerely Angie macomber... More


