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Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

West Valley, UT

Overview
Reviews
Vehicles
4.3
1,030 Reviews
You might expect a car company’s top priority to be cars, but not at Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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4175 W 3500 S

West Valley, UT

84120

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Showing 1,030 reviews

September 05, 2026

I call to make an appointment for the best time to bring my car in, but then my car just sits there for 8 days before anything is looked at. I had to text for updates because you guys didn't tell me anythin More

by janeann.ellsworth
Recommend Dealer
No
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Sep 09, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Chad Crane, Service Manager chadc@kengarff.com

September 04, 2026

Things are going good since I had a loose oil filter after a service and I raised a little #ell More

by tomcraig57
Recommend Dealer
Yes
Employees Worked With
Sonya
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Sep 09, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

September 04, 2026

Everyone from the first day to the last day was professional and helpful. They really got the deal done. More

by lgundersen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Rigby
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Sep 09, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

September 02, 2026

Helpful and courteous answered my questions and gave great service buying a used vehicle for myself More

by fitzg515
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
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August 31, 2026

Ana went above and beyond. She answered questions quickly, and even answered one before I asked it. More

by Dgodfrey0
Recommend Dealer
Yes
Employees Worked With
Ana
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Sep 09, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

August 30, 2026

Did a quick check on a recall. Fast and friendly service. Answered all of my questions More

by ker2scrap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember name
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Aug 31, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

August 30, 2026

I've texted 2 times no response, I called nobody answered. I was told 1 maybe 2 it's been 3 no idea where the van is More

by Hyland.heating
Recommend Dealer
No
Employees Worked With
Austin Bahr
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Aug 31, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Chad Crane, Service Manager chadc@kengarff.com

August 29, 2026

It was good Frustrating at first but got better Glad to have my truck back More

by mattsruns
Recommend Dealer
Yes
Employees Worked With
Sonys Smith
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August 28, 2026

Come here and you’ll how everyone treats you like family, they work for your business. More

by klaus.villalobos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex, Chris, Abe and Sonya
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Aug 31, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

August 27, 2026

Just straight forward and honest and get work done, the expressed that times were busy and when parts where shipped when they showed up. just on top of the work. More

by Rollimar006
Recommend Dealer
Yes
Employees Worked With
Trevor smith and Shaun, I don't remember Shaun's last name
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Aug 31, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

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