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Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT

West Valley, UT

4.3
1,030 Reviews
You might expect a car company’s top priority to be cars, but not at Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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4175 W 3500 S

West Valley, UT

84120

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Showing 1,030 reviews

September 30, 2026

They didn't listen to what I said so they missed the problem completely. I was able to fix it myself for $25 very disappointed in the whole experience. Would never go back. More

by paulmanzan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
Oct 02, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our service department, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Chad Crane, Service Manager chadc@kengarff.com

September 24, 2026

Made an appointment when I got there, I was told it would be 3 days before they could even look at my van. There should be some type of notification for this when scheduling appointments. This was an hour of More

by David.jackson1
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Sep 25, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Chad Crane, Service Manager chadc@kengarff.com

September 20, 2026

Easy to work with, especially the salesman I met with. Moises was very good at answering my questions and letting me buy at my pace. More

by kevin.shamblen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moises
Sep 21, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

September 19, 2026

I had recall work done and they didn't clean up there pig xxxxting mess when they were done and sent the truck back low on coolant and I told Austin it was low on coolant and he never responded or reached ba More

by Brady51102
Recommend Dealer
No
Employees Worked With
Austin
Sep 21, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Chad Crane, Service Manager chadc@kengarff.com

September 19, 2026

Didn't find glitches, obviously didnt do a thorough check on vehicle b4 selling otherwise they would have found my left side fog lamp is miswired to my headlights. Yet another headache. More

by Laurel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ulises arellano
Sep 21, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our service department, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Chad Crane, Service Manager chadc@kengarff.com

September 16, 2026

They were able to get my van done quicker than planned. They had it done before the scheduled appointment. More

by ashleyscott.johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
Sep 21, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

September 15, 2026

I haven't gotten an update on my car since 740 this morning What is going on? More

by S801simmons
Recommend Dealer
No
Employees Worked With
Austin Bahr
Sep 21, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our service department, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Chad Crane, Service Manager chadc@kengarff.com

September 12, 2026

Easily this was the greatest dealership experience we’ve ever had! Alex, Ezra, and Rylan were fantastic to work with! They were knowledgeable about every vehicle we had questions about and extremely patien More

by Newell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex, Ezra, Rylan
Sep 21, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

September 09, 2026

Good Great customer service. Always takes care of my needs in a timely matter Super good costumer service they always take care of my needs in a super great timely matter More

by Kayla.jess54
Recommend Dealer
Yes
Sep 21, 2026 -

Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

September 09, 2026

Great No Not today Not today Not today Not today Not today Not today Not today More

by hunsakerdr
Recommend Dealer
Yes