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Ken Garff West Coast Toyota
Long Beach, CA
189 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 189 reviews
May 05, 2019
Very disappointed with use car salesman **BEWARE* Very disappointed with the car and the deal you gave me. You all knew there was damage on the dashboard and you tried covering up with the a **BEWARE* Very disappointed with the car and the deal you gave me. You all knew there was damage on the dashboard and you tried covering up with the armor all. Due to the way the sun was over the car the two times I saw it, you couldn't tell that there was damage to the dash on the driver side. Just looked like the sun reflecting off the dash. Your detailers (I like to call them "maskers") used about a gallon of armor all to soak that area but as the armor all dried the more prominent the damage became. You knew I was going to buy a car from you, why would you screw me this way? I asked your salesman to make it right and fix this problem all he could say was you signed on the dotted line and I can get you a quote on how much it would be to repair. I did believe in west coast and have been bringing my other car to you for maintenance since I purchased it. That all ends now. I'll be writing Toyota and also commenting on the way you do business every way I can to make sure the public knows that you're just out for yourselves. Very sad More
by Bill
Employees Worked With
Griffin and his sales manager
April 25, 2019
Very pleased The dealership from the start had great customer service. When I walked into dealership very professional look and clean!!! From the sales agent to th The dealership from the start had great customer service. When I walked into dealership very professional look and clean!!! From the sales agent to the sales manager, to the finance dept. Exceptional!!!!’ More
by Bob
Employees Worked With
Ricardo Rodriguez, Ali Zargar, Angel Ruiz
April 19, 2019
Friendly and responsive, informative! I had a very good experience here with everybody I dealt with. Griffin was an easy salesman to deal with, positive and not pushy, super knowledgeable. I had a very good experience here with everybody I dealt with. Griffin was an easy salesman to deal with, positive and not pushy, super knowledgeable. Stephi in finance was great at her job, efficient, as was Maribel, the finance manager. Do homework about Gap insurance & warrantees & you’ll do fine here! Service manager, Shannon, super nice & Gabriel taught me about my hybrid, excellent! More
by Kathy Rayblue
Employees Worked With
Griffin, Stepi, Maribel, Gabriel, Shannon
April 06, 2019
WONDERFUL CUSTOMER SERVICE HELPFUL HOPEFUL I love this dealership I feel like they care about people’s feeling in truly trying to help them and work with them in the situations and try all poss I love this dealership I feel like they care about people’s feeling in truly trying to help them and work with them in the situations and try all possible solutions to help you get a vehicle. I appreciate all the help and time effort they gave me I’ll continue to stay with Toyota they are loyal to me I will be to them! Thank you guys sooooo much I appreciate it all. More
by Nonimitch22
Employees Worked With
JC IS AWESOME...but who helped me all the way is Rick and I really appreciated him he was helpful about everything omg yes wonderful man!!!
April 01, 2019
Car buying experience Everyone was great but it just took so long.They explained that they were very busy and even offered to buy us dinner which I considered very thoughtf Everyone was great but it just took so long.They explained that they were very busy and even offered to buy us dinner which I considered very thoughtful.Everyone seemed to be very interested in getting us a good deal saving money for us (it just takes a long time) More
by Thfarrell
Employees Worked With
Salesman Alaen
April 01, 2019
IT WAS EXCELLENT THE SERVICE PROVIDED WAS EXCELLENT. THEY HELP ME THE BEST WAY THEY COULD I WOULD RECOMMEND IT. I LOVED HOW THE SERVICE WAS FRIENDLY AND VERY HELPFUL. THE SERVICE PROVIDED WAS EXCELLENT. THEY HELP ME THE BEST WAY THEY COULD I WOULD RECOMMEND IT. I LOVED HOW THE SERVICE WAS FRIENDLY AND VERY HELPFUL. More
by Elly-arely
Employees Worked With
Dont remember
March 31, 2019
2019 Toyota Yaris I had the best experience with Ricky at West Coast Toyota. He went out of his way to make sure I was comfortable and we quickly narrowed down my car I had the best experience with Ricky at West Coast Toyota. He went out of his way to make sure I was comfortable and we quickly narrowed down my car selection. He was very patient and explained everything to me. So far, best car buying experience. More
by anasochil
Employees Worked With
Ricky
March 31, 2019
The best customer service! Everyone was extremely friendly, knowledge, and professional. Ted and Maribel made purchasing my 2019 RAV4 very stress free. At first I had no idea wh Everyone was extremely friendly, knowledge, and professional. Ted and Maribel made purchasing my 2019 RAV4 very stress free. At first I had no idea what car I was interested in, but Ted helped me narrow down my options. I would gladly do business with West Coast again. More
by Km84
Employees Worked With
Ted Naranjo
March 31, 2019
Great first time buyer experience couldn’t have gone better. My husband and I pulled into the dealer and the first to greet us was ozzy Cabrera he was very nice and asked us what type of car were we interested i My husband and I pulled into the dealer and the first to greet us was ozzy Cabrera he was very nice and asked us what type of car were we interested in ( 4 runner ). So he took us to the cars showed us around the models and we were instantly interested in the off road model . He quickly went to get the keys and took us for a ride my husband took the wheel he didn’t explain a whole lot about the car during the drive , he gave of the chance to kind of feel the car for ourselves . Once we got back to the lot he gave of the whole run down on the car and I mean run down he was very knowledgeable . He also helped us a lot with the finance process as well . He made us feel super comfortable and not pressured to buy .He even gave us references in car insurances . Once we got to finance Angel Ruiz took very good care of us super friendly and also very knowledgeable . Ozzy was with us from start to finish he made sure our car was spotless and ready to go . We left very happy with our purchase . More
by SaddamC
Employees Worked With
Ozzy Cabrera , Angel Ruiz
March 23, 2019
Great experience Juan Carlos, Shawn and Angel were wonderful and patient with me while deciding whether to get a new ir used car. They were very informative and kind! Juan Carlos, Shawn and Angel were wonderful and patient with me while deciding whether to get a new ir used car. They were very informative and kind! Wonderful experience. Thank you! More
by Nunez10
Employees Worked With
Juan Carlos, Shawn, Angel
