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Ken Garff Volkswagen Orem
Orem, UT
98 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 98 reviews
October 27, 2016
Best customer service experience Im thrilled with all the help I received with kengarf and the best customer service. I'll definitely be returning in the future and recommending them Im thrilled with all the help I received with kengarf and the best customer service. I'll definitely be returning in the future and recommending them to my fiends. More
by Danny24
Employees Worked With
Chad , Sherry Kerbo
October 06, 2016
Quick and Simple; not your average dealership We bought a VW Passat from Elliot. He was so genuine and caring and made our first car buying experience amazing! He gave great advice and was very he We bought a VW Passat from Elliot. He was so genuine and caring and made our first car buying experience amazing! He gave great advice and was very helpful in finding the perfect car for our wants and needs and not to mention, at a great price. Not only was Elliot great to work with, but Johnny and Sherry were great as well; they were very helpful and supportive during the entire process. The rest of the staff was very friendly and happy. We wouldn't have changed anything about our car buying experience. By far the best dealership to deal with! More
by parksri
Employees Worked With
Elliot , Johnny Hansen, Sherry Kerbo
September 30, 2016
Quick and Easy Had a great experience leasing a Jetta from Sergio. It was quick, with no hassle and no haggle. He was able to put together a deal with the car I want Had a great experience leasing a Jetta from Sergio. It was quick, with no hassle and no haggle. He was able to put together a deal with the car I wanted and within my budget. I would definitely go back. More
by Linda H
Employees Worked With
Sergio
September 16, 2016
Friendly and helpful The paperwork was done in a fast efficient manner and everyone in the office was very friendly, thanks for a great experience!!!! Thanks for not wasti The paperwork was done in a fast efficient manner and everyone in the office was very friendly, thanks for a great experience!!!! Thanks for not wasting my time. More
by Beast
Employees Worked With
Danny Grimes
August 18, 2016
Did not listen We a had a TERRIBLE experience here! We wanted to buy our first used car here, because they had the only model we wanted in utah county. While our sal We a had a TERRIBLE experience here! We wanted to buy our first used car here, because they had the only model we wanted in utah county. While our salesman, Danny, was wonderful, the manager was not. At every turn, he would interject and not let us finish our sentences or actually hear our concerns. I see ads every where for "Ken Garff, we hear you", but I did not feel listened to. We had some issues with the car a few days after purchase, believing that the issues were not caught in the "100 point inspection" done on the car by the company. They immediately blamed the issue on us, even though we had only had the car for 3 days. We took the car for a diagnostic at a private mechanic, which caught a very simple issue that should not have been over looked by Ken Garff. When we informed the company of this they were very rude and sarcastic in their response. I would expect better from a company that has a reputation for listening. More
by annasarbear_3
Employees Worked With
Chase Cornett
July 28, 2016
Crucial heads up to anyone getting their car serviced here. I had my oil changed here and they said there's $900 worth of repairs. They lied and put on the oil FilterWrongAndAlmostDestroyed MyEngineIfItWasn'tFo I had my oil changed here and they said there's $900 worth of repairs. They lied and put on the oil FilterWrongAndAlmostDestroyed MyEngineIfItWasn'tForJiffyLubeMyEngineWouldHaveBeenGoneAndMyCarWouldBeMostLikelyTotalled More
by mitchf32
Employees Worked With
James Norman
July 20, 2016
Disappointing,and deceptive. We purchased permaplate for 500$. When we went to pick the car up it had bugs splatters all over the front. Permaplate had not been done. We were pro We purchased permaplate for 500$. When we went to pick the car up it had bugs splatters all over the front. Permaplate had not been done. We were promised a full tank of gas. It was delivered on empty. We did not use their financing and their finance person was clueless as to how to help us. We were promised that the car had been serviced. The service light came on after 50 miles. We tried to contact them for follow and a manager would not come to phone or return calls. Do not bother with Cortney, manger in Orem as he also does not follow up. Ken Garff dealerships have big ears but they don't listen or care about their customers!!! We love our Toyota and have learned our lesson, stick to Toyota dealerships. More
by Toyota
Employees Worked With
Chad and Chase, Chase Cornett, Sherry Kerbo
November 10, 2015
Above and Beyond Thanks to the Ken Garff VW Service Department for taking great care of my 2014 TDI Jetta and my daughter-in-laws 2013 Passat! They always go above an Thanks to the Ken Garff VW Service Department for taking great care of my 2014 TDI Jetta and my daughter-in-laws 2013 Passat! They always go above and beyond for us and we have zero complaints. We have always been treated well and would recommend them to others. More
by JettaDrvr20
Employees Worked With
Shane Botelho
June 15, 2015
Excellent service I had an emergency and needed service. They not only worked me in but also performed the service in record time so I could get back to my daughter in I had an emergency and needed service. They not only worked me in but also performed the service in record time so I could get back to my daughter in therapy. Thomas in service knows the true meaning of customer service that is genuine. I really appreciate the great job they did!! More
by MyFast1
Employees Worked With
Winston Bennion
May 20, 2015
Alignment 180.00 vs $3500.00 fix Ken Garff in Orem mis-diagnosed my car would of cost me 3500.00 but all it needed was a simple alignment! I purchased a 2015 VW Jetta from an onlin Ken Garff in Orem mis-diagnosed my car would of cost me 3500.00 but all it needed was a simple alignment! I purchased a 2015 VW Jetta from an online auction. After I picked up the vehicle and found it was not driving stright. So I took in into Ken Garff in Orem. Talked with Thomas who was extremely nice and told him I needed to get an alignment done. He called me back after a few hours of having the car and told me there was $3500.00 of damage that needed repaired before an alignment could be done. So of course I took the car that was rated a 4.5 out of 5 back to the manhiem auction in SLC. Manhiem being a 3rd party arbutrator told me that there was nothing wrong with the frame or sub-frame and that all the car needed is an aligment. I'm not sure why Ken Garff service wanted to charge me 3500.00, I assume they where a little upset that I didn't buy the car from them and they wanted to stick it to me as much as they could. But the whole experiance was a lot like going to the dentist when all you really need is a cavity but they wanna do a root canel, replace the tooth with crown. Why? cause they can! More
by colbycook
Employees Worked With
Thomas Watson
