Ken Garff Volkswagen Gilbert

Service Thomas is the best, always so helpful and the service is fast I never have to wait long. They always get me an appointment right away Thomas is the best, always so helpful and the service is fast I never have to wait long. They always get me an appointment right away More

Relatively Quick and Very Easy Lorin is the best! So laid back and accommodating, he explains all the car's features in real world language, not to mention all the cool things he pe Lorin is the best! So laid back and accommodating, he explains all the car's features in real world language, not to mention all the cool things he personally uses (and has real opinions on). No high pressure sales tactics, just "here's our cool car, does it work for you?" Nothing is fast when it comes to filling out car paperwork, but the team at SanTan VW made it easy and comfortable (lots of snacks and explanations when requested). I should clarify, it was pretty fast compared to other experiences I've had. Such a nice overall experience that 2 months after buying our 2018 Passat, we came back for a Tiguan ;) More

GOING THE EXTRA MILE LUKE WAS VERY HELPFUL IN ALL ASPECTS OF THE SERVICE VISIT, FIX ALL MY CONCERNS AND MADE MY TIME A PRIORITY AND COMPLETED THE WORK IN RECORD TIME, THAN LUKE WAS VERY HELPFUL IN ALL ASPECTS OF THE SERVICE VISIT, FIX ALL MY CONCERNS AND MADE MY TIME A PRIORITY AND COMPLETED THE WORK IN RECORD TIME, THANK YOU. More

Great experience! We recently purchased our new Atlas thru San Tan Volkswagen and found the process to be amazingly simple and stress free. We will definitely be back a We recently purchased our new Atlas thru San Tan Volkswagen and found the process to be amazingly simple and stress free. We will definitely be back and will be sending friends and family. Ask for Tony, he's the best! More

Pleasant Experience! Super nice folks who get the idea when it comes to customer service. Courteous and professional and good communication efforts as to keeping informed Super nice folks who get the idea when it comes to customer service. Courteous and professional and good communication efforts as to keeping informed of your cars' progress. If I have one suggestion/complaint- forcing the customer to pay for tire certificates is a bit of an insult. That is a pure "for profit" policy. Let the customer decide if they need that security.... that said, San Tan VW is an excellent place all around.... More

Friendly and fast service for factory parts This service center is fast and friendly and works with customers to get their work done efficiently and correctly. Luke made sure all of our concern This service center is fast and friendly and works with customers to get their work done efficiently and correctly. Luke made sure all of our concerns were addressed More

Great dealership Great place and friendly environment. Service always good. Prompt. Customer service is great. Car always clean at end of service. I would recommen Great place and friendly environment. Service always good. Prompt. Customer service is great. Car always clean at end of service. I would recommend it to anyone. More

Fantastic! The service here is always fantastic! I brought my Passat in due to the turbo system suddenly making audible noise in the cabin. Turns out a seal had The service here is always fantastic! I brought my Passat in due to the turbo system suddenly making audible noise in the cabin. Turns out a seal had not been properly installed when my windshield was replaced by Safelite allowing for the noise to filter through. The service team reinstalled the part correctly and sent me on my way without charging me. It's little things like this that build loyalty. Thanks guys! More

Awesome! Awesome customer service! Everyone that worked with us was very polite, knowledable and easy to work with. I would do business with these guys again. Awesome customer service! Everyone that worked with us was very polite, knowledable and easy to work with. I would do business with these guys again. More

fast and reliable service Came in with car with dead battery on the weekend, which was replaced fast. When I realized (made aware of) batteries have a 3 warranty, I was able t Came in with car with dead battery on the weekend, which was replaced fast. When I realized (made aware of) batteries have a 3 warranty, I was able to go back home, get my old receipt and get a full refund! More