Ken Garff Volkswagen Gilbert

The interaction I had with this dealership while I was in the market for a 2011 VW GTI was an awesome one. Sabrina was super friendly and is always there to answer questions. She actually cares about you and the market for a 2011 VW GTI was an awesome one. Sabrina was super friendly and is always there to answer questions. She actually cares about you and wants your car buying/owning experience to be the best that it can be. I had a few "incidents" with my car, strictly coincidental, nothing too serious and San Tan VW went above and beyond to fix the issue and make me happy. Everyone I've talked to about this dealership has something good to say about it so I know it's how they treat everybody. I am definitely buying my next VW from them. More

My son's car lost it's air-conditioning in summer in Arizona so we needed to find a car quickly. After visiting 7 different dealerships looking at 7 different cars it became hugely evident that San Tan Arizona so we needed to find a car quickly. After visiting 7 different dealerships looking at 7 different cars it became hugely evident that San Tan Volkswagen was the right place for us. Patrick (our salesman) treated us with the utmost respect, not pushing us toward our final decision. He was very patient and kind. He was also extremely knowledgeable about the vehicle and made us feel very comfortable about your quick decision. He even gave us a referral for a great restaurant to celebrate at after the paperwork was signed! Mark, in finance, was quick and efficient, friendly too. We were in and out of financing in about thirty minutes - that must be a record! I can't praise San Tan Volkswagen enough. I would definitely recommend that you go and give them a try. At the very least you will have a good experience in a new lovely building. More

I dropped my vehicle off for a small repair and was told I would have my car back that evenind, and that someone would be in touch. They offered me a car to get around for the day but after an hour and a ha I would have my car back that evenind, and that someone would be in touch. They offered me a car to get around for the day but after an hour and a half I told them I would just have someone pick me up.. So at this point almost two hours after I dropped my car off for "a three hour job" no one called to let me know my car wouldn't be ready that evening. Long story short, they completely dropped the ball and cost my husband hours at work so he could get a ride home. The next morning someone called and said a driver would be at my house in 30 minutes.. Over an hour later the gentleman finally showed up. I am furious. TERRIBLE customer service! Oh by the way, the reason my car wasn't finished was that "it was too hot to work on it" We live in Arizona, what did they expect? Oh also.. When the got the parts in last week no one ever called to let me know. They stated that they had the wrond number... on the phone. The same phone number they didn't have last week..? More

We were looking for a new car for my wife that would be affordible, look classy and get great fuel economy. We stopped at this dealer first because of past experience with Volkswagons overall. Hal is the s affordible, look classy and get great fuel economy. We stopped at this dealer first because of past experience with Volkswagons overall. Hal is the sales representative that helped us find a sleek 2011 Volkswagon Jetta TDI sedan. Hal answered all of our questions and bent over backwards to help us but not hassel us. IThrough the process we also ended up with a new 2011 Tiguan to replace my Dodge Ram gas guzzler. This is bar none the best dealer I have had experience dealing with and would rate them 10 stars out of 5. More

This dealership is fantastic. The entire staff is honest, friendly, and accessible. The facility is clean, organized, and accommodating. I leased a Jetta SE. Making the deal was a bit complicated (by my own friendly, and accessible. The facility is clean, organized, and accommodating. I leased a Jetta SE. Making the deal was a bit complicated (by my own accord), but the employees that I worked with made sure that I walked away with my new car more than 100% satisfied. :) I would (and already have) recommend(ed) this dealership and its team at any opportunity! More

What a great experience. From the initial email with Sabrina, to the helpfulness of Ron in finding the SUV then Christian helping with the hands on explanation of the financing, this was a great experie Sabrina, to the helpfulness of Ron in finding the SUV then Christian helping with the hands on explanation of the financing, this was a great experience. We left with a nicer car, a shorter term and a sigh of relief as our family is expanding and we are now prepared. I would recommend San Tan VW to anyone who is looking for a new or used VW. More

With my lack of buying experience the sales person and other staff were very friendly and patient with me and willing to work with me and help me with my trades and completing the sale. I only wish they other staff were very friendly and patient with me and willing to work with me and help me with my trades and completing the sale. I only wish they let you know about the other options, such as the maintenance programs sooner than waiting until the end of the deal. Thank you. More

The overall experience was great. Andre delivered on his promise and worked with us on our budget. Alot of salesemen will give you false promises over the phone, but Andre delivered per our phone agreement promise and worked with us on our budget. Alot of salesemen will give you false promises over the phone, but Andre delivered per our phone agreement. Would recomend him to anyone! More

Now that the dust has settled I can can give a final review. The facility is nice and welcoming. The staff is understanding and not pushy at all. The selection of cars is more than enough with something review. The facility is nice and welcoming. The staff is understanding and not pushy at all. The selection of cars is more than enough with something for everyone. I was able to find the model with the features I was looking for on a used car(none of the 8 used cars I looked at were visibly used). I noticed a lack of tint between two equal models and the Patrick offered to correct that at no cost. I discussed my payment schedule with him and bob was able to match it. the plethora of options in the finance office is enough to suit even the most discerning shopper. My used car is now more fully warrantied(5 year service contract), protected(outer and inner spray coatings) and insured(Gap) than a New car from most other brands. There was a problem with the 5.0% @ 72 month loan, so VW decided to drop my rate to 3.5% and shorten my term to 66 months. When I expressed the higher payment would be an issue Christian reworked the deal and I kept my payment and all but one option and I kept the new 3.4% @66m deal. I search most of the east valley and even other VW dealers during the three day memorial day weekend. I visited and talked numbers with over 45 dealers looking for the right used sedan for 19,000. These guys were way better to work with. I live next to a VW dealer( hint they are the only VW dealer with only 1 rating and its a bad one) and i will still drive 20 miles out of my way to do all my services and future car purchases with SANTAN VW. I feel after all the work I put in to finding this car I was well rewarded. I want to personally thank the entire staff for wrapping up my 3day car shopping ban-naz-za successfully. More

Well, I did it again. I had such a great experience at SanTan Volkswagen when I bought a 2011 Jetta for my wife that I just had to go back and buy a 2011 Jetta SportWagen for myself. I initially had my ey SanTan Volkswagen when I bought a 2011 Jetta for my wife that I just had to go back and buy a 2011 Jetta SportWagen for myself. I initially had my eye on a Tiguan that was on their used lot, but after Sabrina and I worked the numbers for a while we came to the conclusion that the Tiguan was just a bit above my price range. I though all was lost until she recommended that we look at vehicles in a different price range. I looked around the VW website and found that the Jetta SportWagen was in my range, and it would suite all of my needs so I decided to take a look at them. Unfortunately, the model I wanted wasn't on the lot at SanTan, but Sabrina was able to find one for me, in Tuscon. It took a couple of days to get it delivered since it was a holiday weekend, but after much anticipation, I was able to pick up my new SportWagen this afternoon. When I showed up at the dealership, Sabrina was meticulously cleaning it and making sure everything was spotless. She showed me the ins and outs of the car and made sure everything was taken car of before I left. A much as I thought that the last time I bought a car here was the best dealership experience that I have had, this one was even better. And as always, John and Bob did a great job of making sure everything went smoothly, and Christian in finance was really friendly and helpful. Trust me, if you are in the market for a new car, go down to SanTan VW and talk to Sabrina. She went above and beyond to make sure I got the right car, for the right price, and I know she will do the same for you. More