Ken Garff Volkswagen Gilbert

By far the best car buying experience in many years. There was no pressure to buy, only to answer questions and inform, on the initial visit to the dealership. Seth, the salesperson I worked with, was There was no pressure to buy, only to answer questions and inform, on the initial visit to the dealership. Seth, the salesperson I worked with, was very courteous and made a follow-up call a few days after my initial visit to make sure I did not have any lingering questions. My second visit to the showroom proved to be equally professional with only low key selling. When I set a third appointment to negotiate an offer, the same low key, very professional atmosphere existed. Negotiating a final deal was surprising quick and easy for both sides. Then it was on to the F&I Department. Again, a great experience! No pressure to buy extras, but sound reasoning to consider products and services that made good sense for me. The next thing that happened was even more amazing. the GM/Owner of the dealership sought me out to shake my hand and say thank you for making a purchase. How refreshing! Real professional service from real people. I would highly recommend San Tan VW. More

Great experience and a great car. Seth did a great job of explaining the features and benefits that came with the new purchase. Would recommend the dealer to friends and family. of explaining the features and benefits that came with the new purchase. Would recommend the dealer to friends and family. More

Patrick took the time to show me several options in vehicles. He made sure that I got what I wanted and was happy before I left. Everyone at this dealership has been very helpful and I look forward t vehicles. He made sure that I got what I wanted and was happy before I left. Everyone at this dealership has been very helpful and I look forward to working with them in the future. More

Our whole experience with this dealership was very very good. They understood what deal we wanted and ultimately gave it to us. They followed through on their after sale commitments to us and made sure t good. They understood what deal we wanted and ultimately gave it to us. They followed through on their after sale commitments to us and made sure that we were very satisfied. Our saleman Greg Black was very knowledgeable about the product and what the dealership could and couldn't do for us. More

I went into this dealership just to check if my credit was even good enough to buy a car all by myself and to my surprise it was, and to my greater surprise I ended up driving away with a new used car. I was even good enough to buy a car all by myself and to my surprise it was, and to my greater surprise I ended up driving away with a new used car. I don't think I could have asked for a better sales person to work with because he made the best deal he could possibly get for me and the car I ended up buying. The place was friendly, supportive despite my freaking out over my first ever car purchase, and I got a deal for an amazing car, and I have visited twice since I bought my car to get some work done to it and the customer service is professional, efficient, and very friendly. More

Jack was very helpful and friendly. There were no pressure sales and truely wanted to help find what I was looking for. I love my new Jetta and couldn't be happier. pressure sales and truely wanted to help find what I was looking for. I love my new Jetta and couldn't be happier. More

I had bought a 2009 Jetta and it was totaled within a month....I was pleased with the service I bought antoher 2011 Jetta. However, this is when the service went from good to bad. I had stopped by the month....I was pleased with the service I bought antoher 2011 Jetta. However, this is when the service went from good to bad. I had stopped by the dealer to cancel my tire warranty plan when the 2009 was totaled.....the finance manager ( his name slips me) couldn't find a cancellation form so we typed one up and I signed in on Aug 16,2001 ( I found out later from a Fidelity rep the cancellation form can be downloaded from Fidelity's site. Anyway mid october (2 months)the refund hadn't been processed yet. I went thru a few phone calls to this finance manager ( and even started to stop by the dealer every day) When I called Fidelity they explained they just received the cancellation notice Oct 26 and it should be processed by the end of the week. I also learned that a credit is issued back to the dealer 9even thought this same finance manager assured me it doesnt go back to the dealer. Anyway VW Credit finally got paid Nov 7, 2011. Also, I took my 2011 in for servicing because my car seemed to stall when excelerating...I was told this was normal. Wow! Took it back for another scheduled service and told the service rep I wanted to get some touch up paint, the service rep told me to see the parts dept. I went to the parts dept and he suggested that since I had my car in the repair shop they could put the request on the maintenance ticket. I went back to the service rep and let him know what the parts dept rep said. When they were finished I was given my car back and no service ticket or order request. That was Nov 15, 2011..Pretty much given up on service there More

Jack and Brian were great! This process was the best car buying experience ever! Very simple and I did everything on-line. We were in and out under an hour. On thing that was disappointing was that I d buying experience ever! Very simple and I did everything on-line. We were in and out under an hour. On thing that was disappointing was that I did not realize until after I purchased my car and was driving home that the power door locks did not work. In fact, the passenger door cannot be manually locked from the inside (not safe.) The car is 10 years old and I did agree to purchase "as is." When I emailed Jack about the door locks, hoping that there might be a chance that the great service I had before I purchased would continue after the sale, I did not received a confused response and when I replied to that response with more detail, I never heard back. Now I am stuck covering the cost of 2 new power door lock motors, but I guess I should have checked before I signed. Overall, it was still a good experience. More

I am a first time car buyer(recent graduate) and I must say that SanTan Volkswagen made my experience all the less dreadful. I recently moved from North Carolina and had established contact with Jack Rasm say that SanTan Volkswagen made my experience all the less dreadful. I recently moved from North Carolina and had established contact with Jack Rasmussen over the phone. He was extremely cordial and knowledgeable when I presented him with various questions. When I finally arrived at the dealership, he was exactly what I DID NOT expect from a salesman. Throughout the whole experience, I never once felt rushed or hassled into buying a vehicle; even though I needed one immediately. The first Jetta SE he brought out was exactly what I had in mind. The terms of the agreement were explained thoroughly, leaving no room for questions after his initial explanation. When it came to financing, I dealt with Christian Harding who was equally as exceptional. He was very candid and straight to the point when I made inquiries. Not to mention the patience he had. Overall, I would highly recommend SanTan Volkswagen to anyone who enjoys great customer service or is a first time car buyer like myself. I hate to sound cliche, but I couldn't have asked for a better first time buying experience. More