
Ken Garff Volkswagen Gilbert
Gilbert, AZ
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When I go looking for a car I want to feel like someone has my best interest in mind. Other dealerships have always tried to put me into something even if I did not like it only to make the sale. When I sa has my best interest in mind. Other dealerships have always tried to put me into something even if I did not like it only to make the sale. When I sat down with Jack he was so amazing and friendly. He was really interested in what it was I wanted and he really wanted to help me find it. He worked with me and my fiance and did his best to meet our needs and likes. Every part of the dealership was amazing and I plan on going back again and again. It was nice to see everyone work as a team to make people happy and I did not get that before at other dealerships. So to be honest I can not rate this one high enough because the number is not there Everything about San Tan Volkswagen was higher than a 10. More
We had been searching for a very particular car and they are hard to find. 2007 Triple White Beetle Convertible. We had been to another dealership and were treated so awful that we almost gave up on the ide are hard to find. 2007 Triple White Beetle Convertible. We had been to another dealership and were treated so awful that we almost gave up on the idea of buying a car. A few weeks later, I responded to an ad for a 2010 white beetle convertible at San Tan and Sam answered almost immediately. While we were discussing the 2010, Sam recalled that a beetle convertible had been traded in the previous evening and he'd check out the details and call me right back. It was the exact car we were looking for. We arranged to come out that evening and look at both cars. Sam had them ready for us and we took turns driving around. The 2010 wasn't exactly what we wanted and out of our price range. The 2007 hadn't been priced yet since it hadn't even been on the lot for 24 hours but we were able to negotiate a very, very fair price with Sam and John. Since the car hadn't been through inspection and certification, we had to leave it there. The next day (Saturday) was my wife's birthday so I really wanted to bring it home for her. Sam was able push it through on a short schedule service day and make it happen.I don't think I've ever said this about a car sales person, but Sam was very honest and hardworking. He has set the standard for what I will expect from every sales person in the future. Thank you, Sam, for making it a great experience. David and Marvella Frey More
After researching the 2013 VW Pasaat online, we located a car we were interested in looking at and possibly purchasing. A call made to SanTan verified that the car we were looking at online was at the deale car we were interested in looking at and possibly purchasing. A call made to SanTan verified that the car we were looking at online was at the dealership and could be seen on Saturday. After speaking with the salesman and driving the car, the negotiation process began. One of the first things we noticed was that the price was $4000 more than was advertised on the web site. A very poor attempt to explain this discrepancy was made by the salesman--connected to the 'mark-up' factor based on the fact that it is a model that is hard to get--we would find this at most dealerships. Even with the discounted $1700, we were still about $2000 over the advertised internet price. If there is some tiny print on the internet that explains what games dealership will play when you arrive on the lot, we missed it. We left with no clear explanation for the difference so the logical explanation that we came to was this was a bait and switch tactic which, if not completely illegal, is very unethical and a poor way to do business. We came to Phoenix with the intent to drive this car home, but refuse to purchase from a dealer with these kind of unethical practices. More
Had a wonderful, easy experience with San Tan VW. Second car purchased in less than a year. First a CC, the a Passat. Devon is easy going and low pressure, she was very thorough. Christian in finance offere car purchased in less than a year. First a CC, the a Passat. Devon is easy going and low pressure, she was very thorough. Christian in finance offered many options, but still no pressure. I'm very happy to recommend San Tan VW. It also helps that they are selling the Motor Trend Car of the year(2012 Passat). The CC is awesome too. More
Very pleasant experience. All of the staff was friendly and extremely helpful. Will recommend without a doubt to friends and co-workers. Very happy with my new vehicle. and extremely helpful. Will recommend without a doubt to friends and co-workers. Very happy with my new vehicle. More
Tyson, helpful as usual! Made sure i got the best out of my Warranty. Also i appreciate been able to walk around without salesman trying to push me a car every 2 seconds. Great place!! my Warranty. Also i appreciate been able to walk around without salesman trying to push me a car every 2 seconds. Great place!! More
When we walked in on a Saturday afternoon, Sam Ezell immediately greeted us in a friendly manner and asked how he could help. We went and sat down and we told him all about our situation. We actually we immediately greeted us in a friendly manner and asked how he could help. We went and sat down and we told him all about our situation. We actually went in on a whim and wanted to test drive the car we have been interested in for a year - A Golf TDI. They had the exact car we were looking for! They actually had 3 of them. He went with my wife and me on a test drive and we loved the car. IT was everything we wanted and hoped for. When we went back, Sam worked with us to figure out the best payment plan. He clearly presented our options and explained the difference between leasing and buying. He was able to give us exact numbers after only a few minutes of checking our credit. Unfortunately, we had to go home and figure out some things but they were very understanding. We can back the next morning and found to our dismay that Sam was not there at the time. That's okay though, because Jack picked up right where Sam left off and there was no time wasted trying to explain our situation and the deal we had worked out with Sam. This was wonderful and JAck was just as every bit friendly and helpful as Sam was the day before. This was our first buying experience and in the end, the process was very enjoyable and memorable. I absolutely recommend this dealer to anyone looking for a VW! Thanks San Tan VW! More
Seth was helpful, knowledgeable, and patient. I was not pushed into a deal, but was given the chance to decide if I could make it work. He was extremely understanding of a couple of odd requests I had, in pushed into a deal, but was given the chance to decide if I could make it work. He was extremely understanding of a couple of odd requests I had, including buying the car on Monday instead of Sunday. Finance arrangements couldn't have been easier or more pleasant. I am able to drive a car I have wanted for years at a price I can afford. I wouldn't hesitate to send anyone to Seth, and the dealership. Thanks for great service. More
Excellent Service and friendliness. I liked a lot the Excellent Service and friendliness. I liked a lot the fact that they did not jump into selling me a specifc car, but gave me options. Excellent Service and friendliness. I liked a lot the fact that they did not jump into selling me a specifc car, but gave me options. More