Ken Garff Volkswagen Gilbert

By far the best car buying experience I have ever had. The salesman was unbelievable. Not pushy, laid back and very helpful in finding what would work for us. The whole process took a week or so as my w The salesman was unbelievable. Not pushy, laid back and very helpful in finding what would work for us. The whole process took a week or so as my wife and I shopped around. I wasn't bugged daily with phone calls which was a nice change. The best part was no haggling over the price. Jack asked me what my bottom line offer was right off and he got me right there. I did my research on my trade in and what I could get their van for on the personal listings. He nailed it with no going back and forth. I will go back with my business and tell all of my friends and relatives about the experience. More

I believe every dealership experience starts with the sales person. Patrick McGuire is a very chill and relaxed person who doesn't use sales tactics or pressuring questions to make you buy something, sales person. Patrick McGuire is a very chill and relaxed person who doesn't use sales tactics or pressuring questions to make you buy something, just the person we wanted to deal with. we visited SanTan VW because they had a very unique car in stock, the 2012 Golf R in White , 2dr. They are the only dealership in the valley who had this car. We came from Subaru Superstore actually ( I was about to sign for a 2013 WRX wagon premium). Then the dealer tried to sneak in a 1250 tax at the last minute I was so pissed I walked out and then their GM proceed to start tell my brother in law off because we were trying to make a point on how principle matters when the dealership screws up. They said I couldn't use the equity from my lease trade in for tax savings even though the entire time I told them it was a lease and at the signing table they brought it up. We were given a option to leave the deal or take it even though the dealership screwed up. I'm writing a detailed review about my horrible exp at Subaru in another thread. We were able to test drive it and even come up with some decent numbers. We weren't low balled with the " limited edition" speech and the 2500.00 markup other dealers were charging for this car. Only 5k was made in 2012 in the states which makes this car a hot cookie. We were able to get it for a few hundred below sticker which I was happy about. This dealership is really awesome in so many different ways. 1. The sales person was great - no pressure , very knowledgeable , friendly and down to earth 2. The dealership itself is very new and has the new modern design VW is using at all other dealerships. 3. The staff was extremely friendly and always offered water and fruits to make sure we were hydrated 4. I was under a very strict budget and thought that I couldn't afford the GAP and the VW warranty that covered the brakes/battery/key/wipers but somehow the finance folks found a way by using VW finance to get me a lower rate instead of the credit union i was going through. In the end I really couldn't complain about getting a .6 % with warranty and gap. 5. Got a very detailed walk through and intro of the new car I was getting into. I actually learned some things I didn't know about the car. More

Patrick was very helpful in locating the vehicle I specifically wanted. Had it ready when I can in. It was a very easy deal. I would return there for service. specifically wanted. Had it ready when I can in. It was a very easy deal. I would return there for service. More

San Tan VW & Patrick McGuire made our experience buying a new Beetle FUN! There were no "high pressure" sales tactics. In fact, the first time we visited the dealership, just to look, we let Patri buying a new Beetle FUN! There were no "high pressure" sales tactics. In fact, the first time we visited the dealership, just to look, we let Patrick know we were "just looking." He didn't follow us around or pressure us into driving a car. We asked for his card, and in a few days, when we were ready, we came back to buy. I enjoyed the test drives and the information he shared about the different levels of Beetles. The sales/finalization of the deal was a breeze compared to experiences with other dealerships. If you're in the market for a VW (or even not!) check this place out! More

I had a great overall experience at this dealership! Rich and Sharrod were a pleasure to work with. Rich was exceptionally knowledgeable and helpful in selecting the right vehicle for me. He found me Rich and Sharrod were a pleasure to work with. Rich was exceptionally knowledgeable and helpful in selecting the right vehicle for me. He found me a great car and gave me a great deal too. I especially liked that the salesman was not pushy or condescending towards me and that he gave me the room and time to make my decision...it turned out to be a fantastic one. I would highly recommend this dealership and will definitely be returning for my vehicle service needs, as well as when I'm ready to upgrade to a new vehicle. More

My salesman Jack Rasmussen made me feel at ease right away. He gave me some time to wander around the car lot alone which is, to me is an important part of customer service during auto shopping. His wa away. He gave me some time to wander around the car lot alone which is, to me is an important part of customer service during auto shopping. His warm friendly personality seemed to be sincere which made me feel comfortable when discussing my problems and concerns about purchasing a new vehicle. All the employees were friendly and I drove off the lot very happy with my new 2013 Jetta. More

Ron has always been very responsive to any questions/needs that we have. When we purchased our new Jetta TDI it didn't have the CarGo storage blocks and they were on back-order through Volksw questions/needs that we have. When we purchased our new Jetta TDI it didn't have the CarGo storage blocks and they were on back-order through Volkswagen. Once they came off of back-order, I called Ron and he got me a set SAME DAY! More

Salesman Gaylon Walker was great. He was very personable and helpful in finding a car for my family. SanTan Volkswagen addressed any concerns I had regarding my car in a timely and reasonable matter. and helpful in finding a car for my family. SanTan Volkswagen addressed any concerns I had regarding my car in a timely and reasonable matter. More

I recently bought a VW GTI from this dealership. The experience was outstanding! I had the best customer service experience and I really appreciated all of the help from Seth. Seth helped me find a ca experience was outstanding! I had the best customer service experience and I really appreciated all of the help from Seth. Seth helped me find a car that was exactly what I was looking for! I was a little pressed for time on the day I purchased my car. Both Seth and Christian did a stellar job of making my purchase both a happy one and a fast one. Thank you very much to both Seth and Christian for making my car buying experience outstanding! More

Patrick took the time to work closely with me on selecting the perfect car. I never felt rushed or pressured into a forced decision. I would recommend Patrick to anyone looking for a new Volkswagen. selecting the perfect car. I never felt rushed or pressured into a forced decision. I would recommend Patrick to anyone looking for a new Volkswagen. More