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Ken Garff Volkswagen Gilbert

Gilbert, AZ

2.4
549 Reviews

1489 E Motorplex Loop

Gilbert, AZ

85297

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Showing 549 reviews

June 12, 2013

Business must be booming at this dealership. That is the only reason I can think of since they blew me off when I submitted an online inquiry. To add insult to injury, I get a generic email response severa More

by joey2006
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Unknown
June 11, 2013

I have never been treated so well by any dealership. I highly recommend SanTan VW to everyone. Lester Parrales and Vern Redd treated me so well!! I will buy all of my vehicles here from now on. Thank you! More

by kellihanson97
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jairo Parrales
Jun 12, 2013 -

Ken Garff Volkswagen Gilbert responded

Thanks for this great review! We are happy to hear that our team did such a great job in assisting you. We're glad to hear that we have earned your business, and we appreciate your recommendation. Happy driving, and we hope to see you back soon. For specials and promotions, follow us on Facebook and Twitter. Sincerely, San Tan VW Staff customerservice@santanvw.com

June 01, 2013

Lorin was extremely helpful in the sales process and makes the buying experience hassle-free. He is very knowledgeable and provides a very thorough demonstration of all vehicle features. He was atten More

by chant511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Harding, Lorin Hansen
Jun 12, 2013 -

Ken Garff Volkswagen Gilbert responded

On behalf of San Tan VW, I would like to thank you for leaving this excellent review! Customer feedback is always appreciated and it means the world to hear that Lorin and Christian provided you with amazing service. We pride ourselves on being the best in the business, and knowing that your visit was enjoyable and hassle-free shows that we are achieving our goals. For service specials and dealership news, please follow us on Facebook and Twitter. We look forward to seeing you again! Best, San Tan VW Staff customerservice@santanvw.com

May 31, 2013

This was by far the best car purchase I have ever experienced. A.K. was my sales person and he walked me through each step over the phone and through text messages and emails. I really appreciate t More

by grtchoice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 31, 2013 -

Ken Garff Volkswagen Gilbert responded

Thank you for the positive review! A.K. will love to hear you enjoyed working with him, we're lucky to have him on our team! Please feel free to contact us if you have any questions for our sales or service departments. We hope to work with you again soon. Don't forget to find us on Twitter and Facebook for exclusive content and specials. Happy driving! Sincerely, San Tan VW Staff customerservice@santanvw.com

May 30, 2013

Jack Rasmussen Sales person was not pushy which made me feel comfortable to evaluate my options when buying my "New VW". He was patient, knowledgeable about the cars he sells, and above all had a great se More

by Cecilessix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Rasmussen
May 30, 2013 -

Ken Garff Volkswagen Gilbert responded

Thank you again for your business. Jack will greatly appreciate your feedback and kind words. It's awesome he made you feel comfortable and at ease while figuring our your new options. Congratulations on your new Volkswagen! Please do not hesitate to reach out to us if you have any questions for our service or sales staff. Happy driving! Sincerely, San Tan VW Staff customerservice@santanvw.com

May 16, 2013

Buying a car is something I dread or I guess now I should say "used to dread". My experience at San Tan Volkswagen was, without question, the best car buying experience I have ever had. I knew I wanted a V More

by cclucero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephenie Tiburzi, Christian Howk, Jeff Aguilar
May 16, 2013 -

Ken Garff Volkswagen Gilbert responded

We appreciate you leaving us this review. We are very pleased to hear you received such praise-worthy service! We hope your new purchase lasts you well into the future. If you have any other questions or need anything else please do not hesitate to stop back in or contact us at the dealership. Find us on Facebook and Twitter for additional deals and content. We'll see you next time! Sincerely, San Tan VW Staff customerservice@santanvw.com

May 15, 2013

The guy treated us very nicely, he was very acomodating and helpful. We ended up with what we wanted and i am lovng my new car More

by tataposada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorin Hansen
May 15, 2013

This was by far the best experience my wife and I have ever had in purchasing a car. Jack Rasmussen was extremely helpful, professional and friendly during the process. We were able to get a fair amount More

by RicPatrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Rasmussen, Christian Harding
May 15, 2013 -

Ken Garff Volkswagen Gilbert responded

Thank you for all of the positive feedback and the 5-star rating. We strive to have the best customer service in the business, and it makes me happy to hear that our goal was reflected through your experience with both Jack and Christian. I'm glad that you enjoyed your time at San Tan VW and that we were able to assist you to the best of our ability. We look forward to your next visit! In the meantime, check us out on Twitter for offers and updates from the dealership. Thanks again for the recommendation! San Tan VW Staff customerservice@santanvw.com

May 15, 2013

I will never go to a VW ever again. SanTan Volkswagen treated me so poorly and had absolutely ZERO customer service after I bought my car. I tried to go back not a week later to have some very minor, aes More

by EEEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sharrod
May 08, 2013

My family and I came in a few days ago just to look around and see what San Tan VW had, then Ron Sund came up to us and he was awesome from then on! He was helpful, so informative, and incredibly nice. More

by KelseyHumber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Harding
May 09, 2013 -

Ken Garff Volkswagen Gilbert responded

Thank you for taking the time to share your experience. At San Tan Volkswagen, we're committed to providing excellent customer service from the moment our valued customers step in our dealership. We love to hear Ron demonstrated this to you and your family! Christian will also appreciate your awesome feedback. They are both wonderful additions to the San Tan team. If you have any questions regarding your new Volkswagen purchase please feel free to contact us at any time. Don't forget to find us on Facebook and Twitter for exclusive content and specials. Happy driving! Sincerely, San Tan VW Staff customerservice@santanvw.com

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