Ken Garff Volkswagen Gilbert

The sales department I really can’t complain about, except for Fernando. He for some reason will never meet you face to face when you come into the dealership which seems pretty weird. The service except for Fernando. He for some reason will never meet you face to face when you come into the dealership which seems pretty weird. The service department however is a joke to say the least. We had an appointment for our vehicle to have a dent removed and to figure out why our remote start isn’t working correctly. Upon my wife arriving Steven the service advisor tells my wife “you don’t have an appointment” they still got the vehicle in which was cool but Steven didn’t listen to any of my wife’s complaints about the car. It took me calling to complain to Jason the service manager to get our concerns addressed. We picked up the car later that day and we were told the replaced the cars battery and everything should work fine. It’s been two weeks now and the remote start still doesn’t work correctly, the Ac doesn’t work correctly now with remote start, and to top it all off the car had a recall on it when it went in and the lazy technician and service advisor couldn’t address it while it was there. I’ve left 3 messages now for this dealership and have yet to be contacted back. This will most definitely be my first and last Volkswagen I will ever buy, and I will definitely never use this dealership again. More

I got a quote of $1500 to hard wire a radar detector for my 2024 Golf that I bought from them and a quote $577 from another VW dealer. Tried to scam me. my 2024 Golf that I bought from them and a quote $577 from another VW dealer. Tried to scam me. More

I'd give "0" stars if that was an option. Multiple Strikes and your out. Fist visit to have oil change (1 of 2) free.... Brought car home and when car was pulled out of the garage a Multiple Strikes and your out. Fist visit to have oil change (1 of 2) free.... Brought car home and when car was pulled out of the garage a day or so later, noticed oil on the garage floor. Called KG VW and told them I was returning with the vehicle to see what was going on. Note here is a newer car with low mileage. Told Service advisor what I found and that I wanted to have the master Tech. review the issue. They dropped the protective rock guard plate and came to find out that the tech who performed the oil change did not screw the oil filter canister fully back on. Was only halfway threaded on. My wife was leaving in a few days to drive across the desert (Summertime in AZ). If that canister had come off and seized the engine, also being stuck in 110 + degrees F. Not a good thing. Luckily I caught it. Second Strike: Brought car in for malfunctioning GPS issue along with Active lane assist and sign recognition faults showing on instrument cluster. Was told they found fault codes pointing to the "Shark Fin" antennae. They were told by VW to replace the antennae. Had to be ordered. Was told they would contact me when part was available to schedule installation. That didn't happen, I had to call the parts dept. to verify the part was delivered. Then had to schedule the install. After scheduling a day off to take the car in, They had the car for 2 hours. Car was brought back to the check in/ check out lanes and was told they were done. I asked what they found on the GPS / Shark Fin antenna and was told VW said not to install the antenna, and that all 3 issues were going to be handled under a recall by VW. Mind you VW said to replace the antenna and now was told no and that a recall would be the next steps. So basically I waited for 2 hours to find this out. Left the dealership and referred to a friend who pointed us to another Dealership in Phx. with a name to contact in the service dept. Called them, scheduled the car in and next day had the car repaired all under warranty. This service Dept does not know what they are doing. Unfortunately like everything else these days, always get a second opinion. Either the technicians don't know what they are doing or .............????? Not trustworthy in my opinion. More

Worst Service from Sales manager to service dept. Had issues with a brand new Atlas I bought within 6 months of owning this vehicle and only 3500 miles on it. Took a big loss on trading this vehicle Had issues with a brand new Atlas I bought within 6 months of owning this vehicle and only 3500 miles on it. Took a big loss on trading this vehicle in just so I would never have to deal with this dealership ever again, that is how bad this dealership is. More

If you care about your investment do not take your car to this dealer for service. The service department here is terrible. You need to make an appointment weeks in advance, then once you take your car in fo this dealer for service. The service department here is terrible. You need to make an appointment weeks in advance, then once you take your car in for that appointment that you waited weeks for you’re told it will be a minimum of a week or more before they could even look at it to see what is wrong with it. Of course, they cannot give you a loaner car. No one could explain to me why, if I have an appointment, would they not be looking at my car for over a week from that appointment date. So the car just sits there?! What a waste of time. If you have an issue with your car that makes it dangerous to drive you’re out of luck. They cannot take you. Every service appointment is booked weeks out regardless of your car’s issue. They had my car for three weeks. They returned the car to me and did not reconnect all the hoses. I had to take my car somewhere else and pay $200 to have their error corrected because they couldn’t see me anytime soon to recheck the car and fix their mistake. They told me I could leave my car there but couldn’t guarantee when they would get to it. Would have been weeks again. I couldn’t afford to leave my car for an endless amount of time hoping they would fix it. When Earnhardt owned this dealership it was amazing. I never had an issue. I’m so disappointed with Ken Garff that I will never purchase another Volkswagen again and I’ll definitely never purchase a car from Ken Garff again. I contacted Volkswagen corporate and complained to them also but there is not much they can do over an independent franchise. Save your money, do not ever go to a Ken Garff dealership again! More

I purchased my Taos when Earnhardt owned, great people. First time I need a warranty service withe Ken Garff I was told the soonest opening 45 days. Called Chapman VW and they took care of the problem the First time I need a warranty service withe Ken Garff I was told the soonest opening 45 days. Called Chapman VW and they took care of the problem the next day. More

Any time we bring in one of our VW's for service we receive prompt, professional service from Jeff. He is always friendly, thorough & knowledgeable of the services needed. Jeff is a tremendous asset to receive prompt, professional service from Jeff. He is always friendly, thorough & knowledgeable of the services needed. Jeff is a tremendous asset to your dealership! More

We purchased an ID. 4 about a month ago. When we drive with the cruise control activated, the horn and 4 way flashers go off randomly. I have called five times, but eit 4 about a month ago. When we drive with the cruise control activated, the horn and 4 way flashers go off randomly. I have called five times, but either get disconnected, or they can't find anyone to help us out technically. I finally called Chapman Volkswagen, and they were very helpful. Apparently Ken Grafft and no technical people who understand their cars. We will have to get the issue resolved at another dealership, More