Ken Garff Volkswagen Gilbert

Service experience Friendly greeting on arrival, aware of the reason for my visit and good explanation of mechanical condition and needed services. Work done in a timel Friendly greeting on arrival, aware of the reason for my visit and good explanation of mechanical condition and needed services. Work done in a timely fashion. More

Efficient and knowledgeable customer service Thomas S. from the service dept. was very knowledgeable, efficient, and likeable. I would and will go back next time to this same VW dealership fo Thomas S. from the service dept. was very knowledgeable, efficient, and likeable. I would and will go back next time to this same VW dealership for my future service needs. Thanks Thomas. More

Excellent Customer Service I purchased my Volkswagen Jetta from SanTan Volkswagen 6 years ago. Whenever my car needs service I take it to SanTan Volkswagen. I can count on Thoma I purchased my Volkswagen Jetta from SanTan Volkswagen 6 years ago. Whenever my car needs service I take it to SanTan Volkswagen. I can count on Thomas Schneider to tell me exactly what services my car needs and he makes sure the work gets done right . I appreciate all of his help. Thanks for taking good care of my Jetta!!!! More

Very professional and no beating around the bush!!! OUr sales person Alan Applehof was very professional and helped us a lot in making the right decision. We will definetly buy our next VW here. OUr sales person Alan Applehof was very professional and helped us a lot in making the right decision. We will definetly buy our next VW here. More

No stress! This service center is by far the easiest to do business with. The guys are knowledgeable, attentive, and very helpful. I found out this service cente This service center is by far the easiest to do business with. The guys are knowledgeable, attentive, and very helpful. I found out this service center was #1 in VW customer service, now I know why. Good job guys! Keep it up! More

Excellent customer service! Jeff in the service department provides top notch customer service with every single encounter! You really couldn't ask for better customer service. J Jeff in the service department provides top notch customer service with every single encounter! You really couldn't ask for better customer service. Jeff takes care of me when I come in for service and each time he is friendly, thorough, and extremely considerate of my time. He addresses all concerns and makes sure the work gets done right and in a timely manner. The customer service Jeff provides should be the model for all. I always have a pleasant experience and I appreciate it so much! Thank you! More

other reps Several other reps helped me this time. All good The experience is always pleasant Snacks are great. Love the coffee machine Survey is too hard to com Several other reps helped me this time. All good The experience is always pleasant Snacks are great. Love the coffee machine Survey is too hard to complete. 25 words minimum is a lot of words!!! More

UnPleasant Experience... When I purchased my car used from San Tan VW the AC went out 2 times right at purchase. First time the entire AC system was replaced I drove off the When I purchased my car used from San Tan VW the AC went out 2 times right at purchase. First time the entire AC system was replaced I drove off the lot and it stopped working again. I returned and they stated they had to replace the entire AC a second time as the compressor was inop already. I insisted only OEM parts be used on my VW. Now at the 2 year mark my AC has gone out yet again, Took into dealership hoping they would make it right since this is an ongoing issue right from purchase. Jeff in Service Dept quoted me 1700 stating aftermarket parts were used on my car NOT OEM as I was promised at purchase. Jeff stated the Mr Ed Dept does things as cheaply as possible and the aftermarket parts they used aren't under warranty, If they had used OEM as promised it would be warrantied! I contacted Used Car Sales Manager Greg who said my AC shouldn't be going out this many times and stated he would look into it and see what he could do ( said he would call me right back) Greg never called me back and basically left me hanging!!! HORRIBLE Customer Service!!!! Jeff called me and stated we aren't covering this do you want to pay the 1700 or not?? Seriously???? Apparently nobody at this dealership was trained in Customer Service Skills! Do NOT Purchase a vehicle here if you want a company that takes care of its customers before during and after the sale because San Tan VW does not care about its customers after the sale! Jeff was rude over the phone and had no compassion for my situation he clearly did not care about customer service and just wanted the money. Thanks San Tan VW, Jeff & Greg!! More

Engine Light Engine and turbo was replaced a year ago. Engine light went on and when I called Volkswagen they said that the pcv valve wasn't covered, it cost me $5 Engine and turbo was replaced a year ago. Engine light went on and when I called Volkswagen they said that the pcv valve wasn't covered, it cost me $512. The car to me is a lemon and still there are thing S that need fixing. Never buy Volkswagen again. More

FANTASTIC Great customer service. Polite, knowledgeable, eager to step up and help. Guys always seem to go above and beyond. Guys are fun and it seems like they Great customer service. Polite, knowledgeable, eager to step up and help. Guys always seem to go above and beyond. Guys are fun and it seems like they enjoy the job. More