Ken Garff Stadium Nissan
Orange, CA
Filter Reviews by Keyword
By Type
Showing 276 reviews
Overall a great experience - the sales staff we're all very friendly. Rosie Puelma and David Martinez we're great to work with - took the time to support the buyer and explain the details on the cars. A very friendly. Rosie Puelma and David Martinez we're great to work with - took the time to support the buyer and explain the details on the cars. And finally, the purchase papaerwork process was completed in a timely and effecient manner. More
We went back to Stadium Nissan, because I bought my Murano from them 4+ years ago. I knew the Dealer has gone through some pretty radical changes, but we were willing to give them a shot. We did some r Murano from them 4+ years ago. I knew the Dealer has gone through some pretty radical changes, but we were willing to give them a shot. We did some research on-line prior coming in and our intention was to find a new car during the Holiday Sale. Remy was a great sales person...friendly and very, very knowledgeble about all the car options available. He answered all our questions thoroughly and made the process very seamless! I highly recommend him!! The only glitch we had was with the "finance guy". It was late...but we felt rushed and pushed through the paper signing! We had issues with understanding the down payment expectation as explained by Remy. The Finance Guy made us feel pressured, yuck! Like he couldn't believe we didn't just have a "check" with us to close the deal. Like I said, it was late!! More
I purchased a 2009 Nissan Titan SE from Stadium Nissan about a month ago. I traded in my old Ford Explorer and got a fair price for it. Sure I could have got more selling it private party, but I was not l about a month ago. I traded in my old Ford Explorer and got a fair price for it. Sure I could have got more selling it private party, but I was not looking forward to the Craigslist / PennySaver hassle. The Titan was a certified vehicle and it looks real clean, but shortly after I purchased it, I noticed that the passenger side fish eye mirror was broken and would not adjust. No big deal, so I figured I would take care of it at my next service. Two days later, as I was driving home from work, poof, the truck dies. I still had an 1/8th a tank of gas and no low fuel warning. On a whim I put some gas in it and she started right up. So off to Stadium I go for my first service visit. I got to say, these people are VERY concerned with customer satisfaction, almost to a fault. They were nice, polite, got it finished in less than one day, called to make sure I was happy and on and on. Almost to a fault, but I suppose it could be worse. Hehehhe. When I got the truck back from the shop, just to see if it was actually fixed, I drove it until it was low on fuel and BINGO, sure enough, the low fuel light came on and the computer told me how many miles I had left. I generally dislike car salesmen, politicians and rabid dogs, but I must say, Kentucky (can't remember his real name) was very considerate and went the extra mile for me (I lost the pink slip to my old Explorer) and he never complained once. I would never make it in this business. Thanks Stadium, you guys got it right. P.S., I'm still not to fond of politicians. Patrick K. More
The service was great! Everybody at the dealership was very polite. When I walked in, I did not think I would qualify for a loan, but remy made sure that I left the dealership satisfied and with a car I l very polite. When I walked in, I did not think I would qualify for a loan, but remy made sure that I left the dealership satisfied and with a car I loved. Their great customer service did not end there, salesman Remy followed up several times to ensure that I was satisfied and had all my questions answered. More
I had just had a bad experience with another Nissan Dealer, so I was a little sceptical about this visit.I was looking for financing for a leased Nissan I had, whose lease was expiring. I wanted to pur Dealer, so I was a little sceptical about this visit.I was looking for financing for a leased Nissan I had, whose lease was expiring. I wanted to purchase it. My credit was less than stellar. I made an appointment with Jacob over the phone, had to call back to say I was running late, and he thanked me for the call - Star #1. When I arrived at the Dealer, he came out to meet me and listened carefully to my story. Then he said "Let's make this happen" and HE DID!. he asked me to choose a vehicle on the lot that I may want to purchase, and then he said he would give me a side by side comparison of both purchases. He introduced me to David M. and said he would help me. He DID! David ran his butt off getting me information and keys for test drives, all with No Pressure - Star #2. Then when I had selected a car, Jacob did exactly what he said he would do - Star #3. After I had filled out a financial application, David sat with me the whole time, answering questions, getting more info and just being the most pleasant car salesman I had ever met. Then he introduced me to the new Owner, and the Service Manager and the Parts Manager. Guess what - They are all Nice Guys - Star #4. Then after the loan was approved, I had the dreaded meeting with the Finance guy. Usuallym, I have to count my fingers to make sure I still have all 5 of them. NOT THIS TIME. Gitano was super helpful, explained everything and all with no Pressure - Star #5. This is the best car Dealership I have ever visited, and I will certainly tell all my friends about them. It was a most pleasurable experience. More
Probably would not go there again Rosie Puelma Fleet/Internet Manager really had no clue on the car i was asking about. The test drive felt like an ackward first date. Then when it came to actuall Fleet/Internet Manager really had no clue on the car i was asking about. The test drive felt like an ackward first date. Then when it came to actually buying the car even though my credit wasnt that up to par i was told i could be finaced @ 25%. I just applied for a Credit union lone i might be getting and it was 12.5 %. As i was being sold on a car Rosie now sends another guy to talk to me when i thought i was just dealing with a manger. After i was quoted that rediculous rate mind you payments would have been 711 dollars a month i got out of there. Also if you are trading in a veichele there make sure they dont have you keys and registration for ransom. More
My driver side seatbelt locked in my 2002 Fronteir. I brought the truck in on a Monday afternoon to get looked at. Peter was very friendly and advised me that the seatbelt was covered by a warranty and t brought the truck in on a Monday afternoon to get looked at. Peter was very friendly and advised me that the seatbelt was covered by a warranty and that he had to order the part as he did not have it in stock. He informed me that it should be there by Thursday, he also told me of a recall on my steering column and was happy to take care of that while replacing the seatbelt. Peter called on Wednesday afternoon to let me know it was in and I was able to make an appointment for Thursaday on my lunch break. The car was serviced and washed by the time I got off work. Overall, Peter was very friendly and made me feel welcome, I truly feel that my business was appreciated by Peter. The service manager, Craig also introduced himself and thanked me for my business as when I was picking up my truck. I will definitely go back to have my Fronteir serviced at Stadium. More
NOTICE: DEALERSHIP UNDER NEW MANAGEMENT! AND THEY ARE FANTASTIC! PAST REVIEWS ARE FROM PREVIOUS OWNERSHIP! My family and I have been long standing customers of Nissan, and have owned/currently own 8 Nis FANTASTIC! PAST REVIEWS ARE FROM PREVIOUS OWNERSHIP! My family and I have been long standing customers of Nissan, and have owned/currently own 8 Nissan cars/trucks in the last 15 years. Saying that, I have developed a bad habit of taking my cars in to quick lube companies (EZ Lube, Jiffy Lube, Firestone, etc.) out of convenience. I learned my lesson after my car broke down due to improper service from these visits (i am not the only person i know that this happened to). I wasn't sure what to expect when i towed my car into Stadium Nissan, but I was pleasantly surprised when not only did i receive a call from the Pete in service, but from the service manager, Craig. The level of access to, and communication from, Craig and his staff made this entire experience much easier, and I am very thankful. Stadium Nissan was very solution oriented, managed the relationship with the offending quick lube location flawlessly, i didn't have to lift a finger, and even came in their day off to work on my situation. This didn't have to be such a smooth experience, but it was. I am grateful to everyone involved. I would highly recommend this dealership to anyone who has a Nissan or who is thinking about purchasing one. They are very customer service oriented and very friendly. More
Buying a used car can be such a pain, especially if you a looking for onw under $12,000. Stadium Nissan had a grat selection and an awsome sales person in David. He took his time and showed me all the vehicl looking for onw under $12,000. Stadium Nissan had a grat selection and an awsome sales person in David. He took his time and showed me all the vehicles he had along with some new ones too. I got a great deal with no pressure. If you are looking for a used car, i would recommend going to see David at Stadium Nissan. Thank Max More
I was so mean to Josh when I first showed up. Frustrated and unhappy with how the first 2 nissan dealerships had treated me, I definitly showed up with my gaurd extreamly high. Josh approached me totally d and unhappy with how the first 2 nissan dealerships had treated me, I definitly showed up with my gaurd extreamly high. Josh approached me totally differently than anyone had done in the past, first by thanking me for being there and secondly letting me know that he would be happy to guide me threw his inventlry at my pace and time frame. Well I relaxed after the first 5 minutes of being there. I could see that they really cared about my buying process. I had met one of the Managers before I test drove the juke and he too had thanked me for being there and assured me that they would help any way they could. needless to say I drove the juke, loved it and and made a deal all with in 40 minutes. really!!! not 3 hours and I didnt have to get mad. wow to go further it was about 6:30 and I had asked for the general managers card so I could send him a note about my expereince. A minute Latter Aaron (GM) was shaking my hand and thanking me for my purchase. I'm so glad I drove to stadium nissan, I almost settled for a honda. suzy More