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Ken Garff Stadium Nissan
Orange, CA
271 Reviews
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Showing 271 reviews
February 08, 2011
Probably would not go there again Rosie Puelma Fleet/Internet Manager really had no clue on the car i was asking about. The test drive felt like an ackward first date. Then when it came to actuall Fleet/Internet Manager really had no clue on the car i was asking about. The test drive felt like an ackward first date. Then when it came to actually buying the car even though my credit wasnt that up to par i was told i could be finaced @ 25%. I just applied for a Credit union lone i might be getting and it was 12.5 %. As i was being sold on a car Rosie now sends another guy to talk to me when i thought i was just dealing with a manger. After i was quoted that rediculous rate mind you payments would have been 711 dollars a month i got out of there. Also if you are trading in a veichele there make sure they dont have you keys and registration for ransom. More
by crystal1975
Employees Worked With
Rosie Puelma Fleet/Internet Manager and some other Chump
February 05, 2011
My driver side seatbelt locked in my 2002 Fronteir. I brought the truck in on a Monday afternoon to get looked at. Peter was very friendly and advised me that the seatbelt was covered by a warranty and t brought the truck in on a Monday afternoon to get looked at. Peter was very friendly and advised me that the seatbelt was covered by a warranty and that he had to order the part as he did not have it in stock. He informed me that it should be there by Thursday, he also told me of a recall on my steering column and was happy to take care of that while replacing the seatbelt. Peter called on Wednesday afternoon to let me know it was in and I was able to make an appointment for Thursaday on my lunch break. The car was serviced and washed by the time I got off work. Overall, Peter was very friendly and made me feel welcome, I truly feel that my business was appreciated by Peter. The service manager, Craig also introduced himself and thanked me for my business as when I was picking up my truck. I will definitely go back to have my Fronteir serviced at Stadium. More
by Soccerguy9
Employees Worked With
Peter
January 25, 2011
NOTICE: DEALERSHIP UNDER NEW MANAGEMENT! AND THEY ARE FANTASTIC! PAST REVIEWS ARE FROM PREVIOUS OWNERSHIP! My family and I have been long standing customers of Nissan, and have owned/currently own 8 Nis FANTASTIC! PAST REVIEWS ARE FROM PREVIOUS OWNERSHIP! My family and I have been long standing customers of Nissan, and have owned/currently own 8 Nissan cars/trucks in the last 15 years. Saying that, I have developed a bad habit of taking my cars in to quick lube companies (EZ Lube, Jiffy Lube, Firestone, etc.) out of convenience. I learned my lesson after my car broke down due to improper service from these visits (i am not the only person i know that this happened to). I wasn't sure what to expect when i towed my car into Stadium Nissan, but I was pleasantly surprised when not only did i receive a call from the Pete in service, but from the service manager, Craig. The level of access to, and communication from, Craig and his staff made this entire experience much easier, and I am very thankful. Stadium Nissan was very solution oriented, managed the relationship with the offending quick lube location flawlessly, i didn't have to lift a finger, and even came in their day off to work on my situation. This didn't have to be such a smooth experience, but it was. I am grateful to everyone involved. I would highly recommend this dealership to anyone who has a Nissan or who is thinking about purchasing one. They are very customer service oriented and very friendly. More
by k8crosby
Employees Worked With
Craig Evans, Service Director
November 19, 2010
Buying a used car can be such a pain, especially if you a looking for onw under $12,000. Stadium Nissan had a grat selection and an awsome sales person in David. He took his time and showed me all the vehicl looking for onw under $12,000. Stadium Nissan had a grat selection and an awsome sales person in David. He took his time and showed me all the vehicles he had along with some new ones too. I got a great deal with no pressure. If you are looking for a used car, i would recommend going to see David at Stadium Nissan. Thank Max More
by maxebbers
Employees Worked With
David
October 31, 2010
I was so mean to Josh when I first showed up. Frustrated and unhappy with how the first 2 nissan dealerships had treated me, I definitly showed up with my gaurd extreamly high. Josh approached me totally d and unhappy with how the first 2 nissan dealerships had treated me, I definitly showed up with my gaurd extreamly high. Josh approached me totally differently than anyone had done in the past, first by thanking me for being there and secondly letting me know that he would be happy to guide me threw his inventlry at my pace and time frame. Well I relaxed after the first 5 minutes of being there. I could see that they really cared about my buying process. I had met one of the Managers before I test drove the juke and he too had thanked me for being there and assured me that they would help any way they could. needless to say I drove the juke, loved it and and made a deal all with in 40 minutes. really!!! not 3 hours and I didnt have to get mad. wow to go further it was about 6:30 and I had asked for the general managers card so I could send him a note about my expereince. A minute Latter Aaron (GM) was shaking my hand and thanking me for my purchase. I'm so glad I drove to stadium nissan, I almost settled for a honda. suzy More
by suzyclayton24
Employees Worked With
Josh
October 25, 2010
I have a 2003 xterra that has been given me fits. I was at my wits end, when I met melisa. She took the time to put up with my ramblings, and got my suv right in for service. she called me about an hour at my wits end, when I met melisa. She took the time to put up with my ramblings, and got my suv right in for service. she called me about an hour later with the problem. I gave her the ok to fix it. Not only was the car ready as promissed, but they washed it too. The xterra runs great now and I would recomend melisa to everyone. More
by gabew
Employees Worked With
melisa
February 16, 2010
Own a Pathfinder that has been having a battery problem. Have taken it to Stadium Nissan twice in the past 6 months which resulted in their inability to find the problem. Finally had a local auto shop take Have taken it to Stadium Nissan twice in the past 6 months which resulted in their inability to find the problem. Finally had a local auto shop take a look. They found the problem and advised me of the simple fix. When I presented my case to the service manager at Stadium Nissan and requested a reimbursement for services not rendered, he checked the service log and stated that the mechanic tightened a cable. Not the problem, not the fix. Due to the crack mechanics actions and the lenghts they went to fix the problem - you guessed it - no reimbursement. If you buy a vechicle from Stadium Nissan pray you don't have an electical problem. More
by RaterAA
Employees Worked With
Craig - Service Mgr.
August 05, 2009
By and far, the worst customer service I have ever had. When walking into this dealership it is very hard to get recognized as needing help. Employee's just look at you and carry on with their personal di When walking into this dealership it is very hard to get recognized as needing help. Employee's just look at you and carry on with their personal discussions. Ashley (or Amber) in the service department is rude and one of the worst people I've dealt with in a customer service situation. She treats you like she is doing YOU a favor. Not only this, but they/she told me my truck had 6 oil leaks, and that my truck was empty of oil. The strange thing is I didn't have a DROP of oil in my garage where the truck sits for 15 hours a day. She then quoted me $4500 for this "repair". After picking my truck up I paid my $75 for them to tell me this, checked the oil..it was fine, and drove my truck to a different mechanics. Told him a few issues I had but didn't mention "the oil leaks". Turns out that I didn't have ANYTHING wrong with my truck. Not a thing. They charged me $0 for this as "they didn't do anything, so why would they charge me". More
by russ
Employees Worked With
Ashley
October 28, 2008
DON"T GO HERE!!! Do NOT GIVE THEM ANY BUSINESS! They lie, cheat and steal from their customers. I had a horrible experience there and will never go back! My brother and I purchased a Nissan Maxima her lie, cheat and steal from their customers. I had a horrible experience there and will never go back! My brother and I purchased a Nissan Maxima here and they made all the promises in the world to get us into speak with finance. They lied about the price of the car, they said they would give us floor mats, and get some of the leather fixed. Once we spoke to the finance man it was a different story. First they played the whole "sorry my salesman told you that price, we need have been having problems with that" BS and then once we mentioned the leather and Floor mats he told us to write it on the sale and initial it. He told us to come back in 2 weeks and he will have it all done for us. Sure enough we come back in 2 weeks and they say we wrote that on and they have never seen that. I looked at the man straight in the eyes and said (very loudly in front of current customers thinking of purchasing a car there)"How are you going to look at me in the eyes, straight to my face and lie to me?". Then the man said "Dude, you know how many people i meet a day?" as if he didn't remember. Then i pointed out that if he didn't remember how does he remember not telling us to write it on the bill of sale. Finally after arguing for a short while the owner sent someone over to shut us up so to speak. They gave us everything we wanted and it came out of the sales manager's paycheck from what I understand. Anyway, don't do business here, you will regret it. More
by Danimal
Employees Worked With
Not sure, he was the Sales Manager, and a lier
June 11, 2008
I went to stadium Nissan without my husband and got treated like I had no idea what I was talking about just cause I am a woman. They were rude and pushy. I did my research on the car and pricing and t treated like I had no idea what I was talking about just cause I am a woman. They were rude and pushy. I did my research on the car and pricing and their prices were rediculous and they said it was high because of the demand. On a VERSA? You've got to be kidding me! DONT GO TO STADIUM NISSAN. They used to be called Douglas and they almost got shut down for ripping people off!!! My friend bought her car from them and she ended up owing $13,000 more than what they told her she would on her lease. I bought my versa from Tustin Nissan and I'm very glad I didn't give stadium nissan my business. Tustin Nissan was extremly helpful and friendly and gave me the BEST car buying experience ever. More
by Joyberrybabe
Employees Worked With
a jerk
