Ken Garff Stadium Nissan | Page 26

Please disregard previous review for Jaime Avila. The last name of the Employee I worked with was actually Viveros. Jaime Viveros. Either way. Great service and and an awesome guy. I would recommend him last name of the Employee I worked with was actually Viveros. Jaime Viveros. Either way. Great service and and an awesome guy. I would recommend him to anyone who wants to buy a vehicle at Stadium Nissan or wants a great Customer Service experience. More

BELOW IS THE EMAIL I SENT THE SERVICE MANAGER, READ ON AND PLEASE NOTE THEY ARE UNDER NEW MANAGEMENT AND THEY ARE FANTASTIC! Customer service is dead. I am so convinced that Service departments AND PLEASE NOTE THEY ARE UNDER NEW MANAGEMENT AND THEY ARE FANTASTIC! Customer service is dead. I am so convinced that Service departments from dealerships were built for one purpose; make a lot of money by using different forms of tactics. That talking to a service advisor is like knowing that you are going to get robbed but it's something that you have to do anyway. Service departments are another legal form of highway robbery. I could not be more wrong. Customer service Lives! Please know, that I will be a customer for life. Please know, that I will be a customer for life. And GREAT customer service lives in your department. On March 2, 2011, my hope was renewed knowing that there are still some companies out there that are in business that have goals of high customer satisfaction above all else. At around mid-morning, I called your service department and spoke with Peter Gohil about a metallic noise that I am hearing every time I start the car with the engine cold (usually early in the morning). This sound only lasts a few seconds, until the engine warms up and it disappears. I had only called to make an appointment for the following morning because I was unaware of how busy you are that day, but Peter very accommodatingly asked me to bring it in the same day and promised to take a look. So I brought it in and left it there for the afternoon. I picked it up a few hours later and was informed by Peter that they were not able to find the source because the engine was not cold enough for the problem to show itself. Bummer, right? No. I had already expected that they were not going to find it and I'm going to have to deal with it til my warranty expires but what I did not expect was how Peter took customer service to the next level. Rather than giving up, Peter insisted that his crew will find the problem and resolve it. Knowing that this problem only shows itself early in the morning when the engine is cold and only for a few seconds, he suggested that I let him have the car overnight. I cringed at the idea because I need the car to get to work, but what was amazing was that I did not even have to ask for a loaner. Without even asking, Peter offered to provide me a loaner car because he understood what a regular customer's needs are. The next day, Peter called and told me that the car is ready and they had found the problem and had quickly resolved it. When I came to pick it up, he had explained what the problem was and that they had replaced the part that was causing it. I was really amazed at how quickly he and his guys had fixed this issue knowing that this is a complicated problem. All this time, I was worried about how much it was going to cost me. I knew it was probably going to be covered by warranty, but in my past experiences, dealerships had always given me a hard time when it comes to warranty claims. So I had the money talk with Peter and I held my breath for a few seconds. He said, "Nothing. It's covered by warranty." I thought for sure he was joking, because it can't be that easy, can it? But indeed, it was. All I can say, Mr. Evans, is that you have a good crew working at your shop. Correction, you have a GREAT crew working there. I am happy to say that it has been a month now and my car is running in tip top condition, minus that annoying metallic noise. I want to commend not just Peter, but everyone in your service department, including Bob the shuttle driver and Pete. I have been going to your service department for about a year now and I have always been met by professional, honest and sincere customer service. Like I told Peter that day, I have owned the big 3, Toyota, Honda and now Nissan. Never had I been treated with this level of customer focused service from any of those dealerships. Please know, that I will be a customer for life. Again, thanks for reading this rather lengthy email. I hope you can handle more business, because I am about to send a few of my Nissan owner friends your way. More

I was looking to buy either a Toyota Camry, Nissan Altima, or Honda Accord. Out of all of the dealerships that I went to and the associates that I worked with, I was most pleased with those that I wor Altima, or Honda Accord. Out of all of the dealerships that I went to and the associates that I worked with, I was most pleased with those that I worked with at Stadium Nissan. Customer service truly is their number one priority. They were very realistic with me and did not play any pricing games. In the end, I purchased the Nissan Altima. It was a tie among all three cars, and in the end... I chose the Nissan Altima because I felt the most comfortable working with them. I didn't feel like they were trying to trick me into anything and were genuinely interested in getting me the best price possible to fit my budget. Overall, I highly recommend Stadium Nissan! More

He was extremely friendly and gave me all the information I needed in order to make an informed decision. He wasn't pushy and was willing to answer all my questions. Although it took me a very long time to m I needed in order to make an informed decision. He wasn't pushy and was willing to answer all my questions. Although it took me a very long time to make my decision, they were all patient and courteous with me. Jaime even called me after the purchase to ask if I needed anything and sent me a thank you card! More

Bought 6 cars from them and keep going back to them since they try real hard to get you approved regardless of credit history unlike other dealers. I recomended people to them as well and they were also very they try real hard to get you approved regardless of credit history unlike other dealers. I recomended people to them as well and they were also very satisfied and came out of the dealer happy with a car. More

Remi has been great, he was very understanding of our situation and was able to get us into a car that worked for us and that we liked. He went above and beyond for us. The only reason that we were a li situation and was able to get us into a car that worked for us and that we liked. He went above and beyond for us. The only reason that we were a little frustrated was that our rate changed after we drove our car home and our payments increase. However, we know that this is from the bank and not the sales staff. I would definetly come back to this dealer. More

This was by far one of the best experiences at a car dealership! Not only was the price great, but the service was excellent. Not onceI did I feel pressured into buying the car. I bought a used car and dealership! Not only was the price great, but the service was excellent. Not onceI did I feel pressured into buying the car. I bought a used car and showed the sales manager the price I found on the Internet. They happily honored the price and did not try and sell me anything crazy to upsell the car.I also finances the car through them and they matched the interest rate of my bank! overall a great place to buy a car! More

Right when I got there Jaime was very up front and easy to communicate with. I was looking for a Nissan frontier w. V4. with power windows. It was very hard to come by because I also went to a few other to communicate with. I was looking for a Nissan frontier w. V4. with power windows. It was very hard to come by because I also went to a few other dealers looking for it. The other dealers made me commit before they would pick it up from a somewhere to show me it. Jaime went above and beyond to show me the car. He picked it up for me the next day. And that is why I chose to buy it from him. He was also very upfront with the price and didnt play the "game". Made my life much easier. I would give this place all 5. but there was the finance... Remmi. He was very pushy. We told him we didnt want the extra insurance for the truck. but .. he kept pushing. it came to the point where it felt like if we didnt buy it he wont sell the car. so that part took along time. other than that this place made buying my truck a breeze. Again thank you for bringing the car to me first so i can see it before I decided to commit or not. Tony. More

I came to LA area to buy a Ford in 2006, while at the hotel had an info mercial (in spanish)on the TV for Stadium Nissan dealership, liked the commercial so my husband figured out where they were located hotel had an info mercial (in spanish)on the TV for Stadium Nissan dealership, liked the commercial so my husband figured out where they were located. We were there over 8 hrs on New Years. In 2006 we dealt w/2 different employees that provided great customer service, so I returned in 2009 to buy my daughters car. That is when I met Safe & Washington & I have returned 5x's due to the Customer Service I received from Stadium Nissan. Safe & Washington are EXCELLENT People to deal with & I feel I have built a great trust relationship with them both. I have been able to make a call from Bakersfield & get results right away!! I even bought my last Armada while on vacationing at Pismo Beach, made that 5 hr drive one way twice, just to be completely satisfied w/the customer service provided. I know personally I will be returning for the Platuim Armada & later for the Murano, All because of the GREAT customer service provided by Safe & Washington More