Ken Garff Stadium Nissan
Orange, CA
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- Customer Service: Worked with internet sales person online to negotiate the car searching, model type, and prices prior to making an in person visit. Excellent response and very professional. - Fin online to negotiate the car searching, model type, and prices prior to making an in person visit. Excellent response and very professional. - Financing: It started out smoothly and I thought this was going to be a quick and easy process but things started to get annoying when the finance guy Rami started offering multiple extras that I had already refused on in the beginning. I had to repeat myself several times that I was not interested and his attitude just started to come out stronger and just irritated me even more. - Delivery of Vehicle: Missing 1 master key and a mobile key unit was scheduled to make a duplicate for me. Although it took two trips for the mobile key guy to finalize all my keys to be programmed everything was now complete. - Requested to speak with General Manager: Spoke with Fred the General Manager at Stadium Nissan OC and explained the experience to him and he was very professional and apologetic of what happened during my vehicle purchase. Fred even went as far as getting me a cargo mat at no additional cost for the inconvenience. - Two and half weeks later: Left two voicemails for Fred asking if the order was lost or if I had to pick it up at the dealership. No return calls were received. I left a voicemail for Estella, Jacob and none have responded either. After requesting to speak to the next manager in charge I was finally connected to speak with Fred and he explained how he was out of town and his kids were sick which I can respect being a father myself. In addition to ordering my cargo mat he expressed he felt bad for my experience and said that he would have my gas tank filled when I came to pick up my cargo mat. - Picked up Cargo Mat and get my free tank of gas: Stopped by the dealership and picked up my cargo mat and had no issues there. I stopped by the main sales area to ask for Fred but he was not in today. I spoke with Jacob Little instead and gave a brief summary of what led to my free tank of gas and he wrote a voucher for one of the sales guy to get my truck filled up. While waiting at the dealership I find it almost impossible that the people I've dealt with do not recognize who I am and pretend that they did not see me. - Overall Experience: Although the dealership has made every attempt possible to accommodate me for everything it seems like the path was not getting any better. I find that the staff I've dealt with were only being friendly to sell a car and once the car was sold they did not want to assist for outstanding issues that were not yet resolved. I personally would not recommend my family or friends here because of concerns that they may have a bad experience as well. I'm not a "Newbie" at purchasing vehicles and this experience definitely rates in my top 5 of bad dealership encounters. #2 to be exact. Irvine BMW taking the #1 slot. Although I have two free oil changes at Stadium Nissan OC I think I am taking my car elsewhere for services. I hope that no one goes through this like I have. More
This was by far one of the best experiences at a car dealership! Not only was the price great, but the service was excellent. Not onceI did I feel pressured into buying the car. I bought a used car and dealership! Not only was the price great, but the service was excellent. Not onceI did I feel pressured into buying the car. I bought a used car and showed the sales manager the price I found on the Internet. They happily honored the price and did not try and sell me anything crazy to upsell the car.I also finances the car through them and they matched the interest rate of my bank! overall a great place to buy a car! More
Right when I got there Jaime was very up front and easy to communicate with. I was looking for a Nissan frontier w. V4. with power windows. It was very hard to come by because I also went to a few other to communicate with. I was looking for a Nissan frontier w. V4. with power windows. It was very hard to come by because I also went to a few other dealers looking for it. The other dealers made me commit before they would pick it up from a somewhere to show me it. Jaime went above and beyond to show me the car. He picked it up for me the next day. And that is why I chose to buy it from him. He was also very upfront with the price and didnt play the "game". Made my life much easier. I would give this place all 5. but there was the finance... Remmi. He was very pushy. We told him we didnt want the extra insurance for the truck. but .. he kept pushing. it came to the point where it felt like if we didnt buy it he wont sell the car. so that part took along time. other than that this place made buying my truck a breeze. Again thank you for bringing the car to me first so i can see it before I decided to commit or not. Tony. More
MY HUSBAND AND I HAD A WONDERFUL EXPERIENCE AT STATIUM NISSAN. WE CAME IN WITH NOT MUCH EXPECTATION OF GOING HOME WITH THE CAR WE WANTED. WE HAD BEEN LOOKING AROUND FOR SEVERAL MONTHES FOR SOMETHING WITHI NISSAN. WE CAME IN WITH NOT MUCH EXPECTATION OF GOING HOME WITH THE CAR WE WANTED. WE HAD BEEN LOOKING AROUND FOR SEVERAL MONTHES FOR SOMETHING WITHIN OUR PRICE RANGE - SOMETHING NICE THAT WE WOULD BE HAPPY WITH. MUCH TO OUR SURPRISE WE CAME HOME WITH A BRAND NEW CAR THAT WE LOVE AND WITH THE MONTHLY PAYMENTS WE CAN AFFORD. THANKS TO JAIME FOR MAKING OUR FIRST NEW CAR EXPERIENCE POSSIBLE AND FOR ALL OF THE EMPLOYEE'S WELCOMING OUR NEW CAR WITH THEIR CONGRATULATIONS. SINCERLY, ERICA GUZMAN More
I came to LA area to buy a Ford in 2006, while at the hotel had an info mercial (in spanish)on the TV for Stadium Nissan dealership, liked the commercial so my husband figured out where they were located hotel had an info mercial (in spanish)on the TV for Stadium Nissan dealership, liked the commercial so my husband figured out where they were located. We were there over 8 hrs on New Years. In 2006 we dealt w/2 different employees that provided great customer service, so I returned in 2009 to buy my daughters car. That is when I met Safe & Washington & I have returned 5x's due to the Customer Service I received from Stadium Nissan. Safe & Washington are EXCELLENT People to deal with & I feel I have built a great trust relationship with them both. I have been able to make a call from Bakersfield & get results right away!! I even bought my last Armada while on vacationing at Pismo Beach, made that 5 hr drive one way twice, just to be completely satisfied w/the customer service provided. I know personally I will be returning for the Platuim Armada & later for the Murano, All because of the GREAT customer service provided by Safe & Washington More
Overall a great experience - the sales staff we're all very friendly. Rosie Puelma and David Martinez we're great to work with - took the time to support the buyer and explain the details on the cars. A very friendly. Rosie Puelma and David Martinez we're great to work with - took the time to support the buyer and explain the details on the cars. And finally, the purchase papaerwork process was completed in a timely and effecient manner. More
We went back to Stadium Nissan, because I bought my Murano from them 4+ years ago. I knew the Dealer has gone through some pretty radical changes, but we were willing to give them a shot. We did some r Murano from them 4+ years ago. I knew the Dealer has gone through some pretty radical changes, but we were willing to give them a shot. We did some research on-line prior coming in and our intention was to find a new car during the Holiday Sale. Remy was a great sales person...friendly and very, very knowledgeble about all the car options available. He answered all our questions thoroughly and made the process very seamless! I highly recommend him!! The only glitch we had was with the "finance guy". It was late...but we felt rushed and pushed through the paper signing! We had issues with understanding the down payment expectation as explained by Remy. The Finance Guy made us feel pressured, yuck! Like he couldn't believe we didn't just have a "check" with us to close the deal. Like I said, it was late!! More
The service was great! Everybody at the dealership was very polite. When I walked in, I did not think I would qualify for a loan, but remy made sure that I left the dealership satisfied and with a car I l very polite. When I walked in, I did not think I would qualify for a loan, but remy made sure that I left the dealership satisfied and with a car I loved. Their great customer service did not end there, salesman Remy followed up several times to ensure that I was satisfied and had all my questions answered. More
I purchased a 2009 Nissan Titan SE from Stadium Nissan about a month ago. I traded in my old Ford Explorer and got a fair price for it. Sure I could have got more selling it private party, but I was not l about a month ago. I traded in my old Ford Explorer and got a fair price for it. Sure I could have got more selling it private party, but I was not looking forward to the Craigslist / PennySaver hassle. The Titan was a certified vehicle and it looks real clean, but shortly after I purchased it, I noticed that the passenger side fish eye mirror was broken and would not adjust. No big deal, so I figured I would take care of it at my next service. Two days later, as I was driving home from work, poof, the truck dies. I still had an 1/8th a tank of gas and no low fuel warning. On a whim I put some gas in it and she started right up. So off to Stadium I go for my first service visit. I got to say, these people are VERY concerned with customer satisfaction, almost to a fault. They were nice, polite, got it finished in less than one day, called to make sure I was happy and on and on. Almost to a fault, but I suppose it could be worse. Hehehhe. When I got the truck back from the shop, just to see if it was actually fixed, I drove it until it was low on fuel and BINGO, sure enough, the low fuel light came on and the computer told me how many miles I had left. I generally dislike car salesmen, politicians and rabid dogs, but I must say, Kentucky (can't remember his real name) was very considerate and went the extra mile for me (I lost the pink slip to my old Explorer) and he never complained once. I would never make it in this business. Thanks Stadium, you guys got it right. P.S., I'm still not to fond of politicians. Patrick K. More
I had just had a bad experience with another Nissan Dealer, so I was a little sceptical about this visit.I was looking for financing for a leased Nissan I had, whose lease was expiring. I wanted to pur Dealer, so I was a little sceptical about this visit.I was looking for financing for a leased Nissan I had, whose lease was expiring. I wanted to purchase it. My credit was less than stellar. I made an appointment with Jacob over the phone, had to call back to say I was running late, and he thanked me for the call - Star #1. When I arrived at the Dealer, he came out to meet me and listened carefully to my story. Then he said "Let's make this happen" and HE DID!. he asked me to choose a vehicle on the lot that I may want to purchase, and then he said he would give me a side by side comparison of both purchases. He introduced me to David M. and said he would help me. He DID! David ran his butt off getting me information and keys for test drives, all with No Pressure - Star #2. Then when I had selected a car, Jacob did exactly what he said he would do - Star #3. After I had filled out a financial application, David sat with me the whole time, answering questions, getting more info and just being the most pleasant car salesman I had ever met. Then he introduced me to the new Owner, and the Service Manager and the Parts Manager. Guess what - They are all Nice Guys - Star #4. Then after the loan was approved, I had the dreaded meeting with the Finance guy. Usuallym, I have to count my fingers to make sure I still have all 5 of them. NOT THIS TIME. Gitano was super helpful, explained everything and all with no Pressure - Star #5. This is the best car Dealership I have ever visited, and I will certainly tell all my friends about them. It was a most pleasurable experience. More