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Ken Garff Stadium Nissan
Orange, CA
271 Reviews
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Showing 271 reviews
November 29, 2012
First off the cliff notes version: this dealership is unprofessional, rude, and disrespectful. If you want a pleasant car buying experience DO NOT go here!!! In early November I was ready for a new ca unprofessional, rude, and disrespectful. If you want a pleasant car buying experience DO NOT go here!!! In early November I was ready for a new car and decided to give myself two weeks to apply for a loan and go car shopping. The first place I went to visit was Stadium Nissan. Understandably, due to the fact that I was a first time car buyer without a co-signer they immediately gave me their sales pitch showing me everything but the car I was interested in, which was a 2013 Nissan Altima. I understood that they had their doubts about my budget and they were trying to work with what I could afford. So I left and a week later went through my credit union and got a 20,000 dollar loan, that way I wouldn’t have to deal with car salespeople telling me what I could and couldn’t afford. I go to 3 other Nissan places, starting to get a feel for the real price of the vehicle. I text the car salesman named Tri over at Stadium Nissan to let him know that I’m ready to buy a 2013 Altima and what offers I had received from the other dealerships. He text back a reasonably good offer, so I set up an appointment with him the next morning to look at the car I wanted and talk to him about the model above the one I was looking at (SV). This is the part that is messed up: On Sunday November 18th: I went in with my girlfriend to look at the car, we test drove it, talked about it, and I was seriously ready to buy it. So, we’re at Tri’s desk and I gave him an offer that was a little below what he gave me. Standard haggling. When he gets to go to the office he says, “I’ll be back in a few, talk about it with yourselves, make some phone calls, do whatever you hafto do and I’ll be right back”. Like clockwork, after he got up I was talking to my girlfriend and I received a text message from another car dealer from OC Nissan seeing if I was still interested in the Altima. While Tri is away, I call the OC Nissan dealer to let him know about my deal here at Stadium and that I think it’s the best deal I can get. During my phone call one of the workers from the back office at Stadium Nissan slips by me and sits at Tri’s desk. I rush to get off the phone with OC Nissan letting them know I appreciated everything, but I will be buying my car from Stadium Nissan (literally that’s what I said). The man behind the desk looks at me and says: “Wow, that was awkward!” I respond, “What was?” He begins to basically reprimand me saying “I can’t believe you’re here talking to other dealerships”. In my defense I said “Tri gave me the go ahead to make a phone call before he left”. He interrupts “do you want the deal or not?” Again, feeling like I had to defend myself I say “I haven’t signed any papers yet and I want to make sure I’m getting the best deal possible, I’m looking out for my own interest”. Raising his voice he gets up and standing over me responds “I’m the director of Stadium Nissan and that’s not how I do business! The deal is off!” He gets up repeats the “the deal is off” and walks off… I looked at my girlfriend in doubt of what just happened. It was disrespectful, unnecessary, juvenile, and flat out rude. So we got up and left, obviously they didn’t want our business, and I hope that you don’t give them yours. I purchased my 2013 Altima later that day for the price I was looking for at another dealership. More
by MikeMursuli
Employees Worked With
Damien Leforbes, Tri le
November 04, 2012
Immature Internet Director. I wonder how he got his job. After working with sales in discussion and a test drive, I was passed to Damien Leforbes to review the numbers. Damien Leforbes was rude, more inter After working with sales in discussion and a test drive, I was passed to Damien Leforbes to review the numbers. Damien Leforbes was rude, more interested in checking his cellphone for personal business, and seemed stressed out during our two minute conversation. I simply walked out. He is incapable of performing his job. Makes me wonder how he got there. I feel sorry for anyone who works under him and for Stadium Nissan of the many sales he personality lost. More
by samsreview
Employees Worked With
Damien Leforbes
April 19, 2012
I had a noise issue on the overhead dvd screen from day 1 I purchased the vehicle. Everybody however said it's because it's a new car. I waited for a year until it would be gone, but it remained the same and I purchased the vehicle. Everybody however said it's because it's a new car. I waited for a year until it would be gone, but it remained the same and made the entire driving experience a stressful thing. I took the car to several dealerships around, but all said they can't do much about the noise and in fact some said all moving things make noise! I finally brought the car where I bought it, and amazingly they were listening my complaint, they did test driving with me and they fixed it at no charge for a good sake. I am so satisfied with their level of communication and service, and especially I don't hear the noise any more!!! Thank you Stadium Nissan. I won't forget!! More
by Johan Jung
Employees Worked With
Melissa Evans, Melissa Evans
March 19, 2012
Very happy overall, great customer service and willingness to give the best price and make the financing work, I would definitely recommend to all of my family and friends! willingness to give the best price and make the financing work, I would definitely recommend to all of my family and friends! More
by Dlsymons19
Employees Worked With
Chris Drumm, Peter Carlucci and Oscar, Chris Drumm
March 17, 2012
When looking for a new car, I had many brands in mind. My original plan was to hit up all the car dealerships I was interested in and test drive the cars to see what drove best. I had been to Toyota the week original plan was to hit up all the car dealerships I was interested in and test drive the cars to see what drove best. I had been to Toyota the weekend prior with plans to visit Nissan, Hyundai, and Honda the next weekend. I planned to visit Stadium Nissan first and Hyundai and Honda second, only because it made the most sense driving wise. Turns out, I had no need to visit Hyundai and Honda after all. I entered the dealership with my parents with plans to only test drive the Rogue and the Altima. Chris Drumm, our friendly sales consultant, graciously offered to help us when he found out we had not yet been helped. I first test drove the Altima, it was nice, roomy, comfortable, and sleek-looking; it drove nicely with a smooth ride and easy navigation. However, something was still missing for me, I needed to try out the Rogue to compare. One in particular, caught my eye. It was only about a $1,000 difference in price from the Altima I was looking at. It had a larger radio display which I desired, a rear view back up camera, and looked very classy. Chris retrieved the keys so we could take a closer gander and test drive the car. While driving, I fell in love. Coming from driving a small 2-door sports car, I loved the height, steadiness of the the wheel, and safe feeling of a larger crossover. Knowing that I would be soon be driving to Burbank on a weekly basis, I knew that something larger, safer, and more fuel efficient would be necessary. The Rogue was all that and more. Chris took us in to discuss pricing; my plan was to get the prices for reference and peace-out to the next dealership to continue to test drive. After talking and negotiation, Chris and his managers offered me a great deal that was going to be very hard to pass up. I already knew I was in love with the Rogue and felt that I would always have it in the back of my mind when I would go to test drive the other cars. It is hard to jump into things, especially a huge purchase like a car, but my gut (along with my parents' guts), told us that this deal was going to be one of the best, if not the best, deals I would be offered. After quite some time of internal and external debate and weighing of options, I decided it was an offer I could not pass up. I loved the car and had a great proposal in front of me; it was almost a no-brainer to take it. After page after page of signing, the deal was complete and I was very pleased. Everyone at dealership was nice, friendly, and informative. Everyone knows what a stereotypical salesman can be like, but these guys did not give me that impression. They were genuine and helpful. Even after getting late into the night, we were hungry, so Chris generously went and got pizza for us, something I have never seen a salesman do; I know the gesture was simple, but sometimes it's the small things that count. I would honestly recommend Chris (the internet manager) and Stadium Nissan to anyone. I would also recommend the Rogue, after a week of owning it, I can still attest to its great performance and looks. I am now a proud Nissan owner! More
by crasmussen
Employees Worked With
Chris Drumm, Chris Drumm
March 10, 2012
I live in San Diego and own a Nissan Leaf. I wanted to drive my Leaf from San Diego to the Anaheim Convention Center and back. I called Stadium Nissan to ask if I could charge my Leaf while at the Convent drive my Leaf from San Diego to the Anaheim Convention Center and back. I called Stadium Nissan to ask if I could charge my Leaf while at the Convention Center. Not only did Chris make the charger available; he also drove me to and from the Convention Center. And I returned to my fully charged Leaf! Amazing! I was so very impressed! If Chris is the type of person Stadium Nissan employs; this is the type of dealership we should be buying our cars from! More
by pezzie
Employees Worked With
Chris Drumm, Chris Drumm
February 20, 2012
Picked up a 2012 Juke; couldn't be more happy with my experience so far! Staff worked we me to secure exactly what I wanted and even paid out generously for my trade in. Be sure to talk to Chris Drumm, J experience so far! Staff worked we me to secure exactly what I wanted and even paid out generously for my trade in. Be sure to talk to Chris Drumm, Jacob, Josh ("Kentucky"), Jason and Oscar, they won't let you down. More
by Prometheanworks
Employees Worked With
Chris Drumm, Jacob, Jason, Josh and Oscar, Chris Drumm
December 30, 2011
I had a wonderful experience!! I was in need for a family car so bad, and Stadium Nissan took great care of all my needs!!!!! car so bad, and Stadium Nissan took great care of all my needs!!!!! More
by lovejones
Employees Worked With
Jared little, Fernanado Luevanos ( sales & Leasing), Fernando (finance) Juan (Parts) wonderful customer services!!!!!!!!!!!
November 08, 2011
Excellent customer service, I would highly recommend anyone interested in buying a vehicle to visit this dealearship. Everyone was very friendly and helpful and also willing to work with us on our terms anyone interested in buying a vehicle to visit this dealearship. Everyone was very friendly and helpful and also willing to work with us on our terms and conditions. Overall a very great experience, and very thorough. THANK YOU STADIUM NISSAN! More
by joeandchan
Employees Worked With
Jason and Oleg
November 05, 2011
After dealing with another dealer who we asked to hold on to the vehicle we wanted for two days (and sold it the same day we were coming in to buy it) Frustrated and angry, We went to Stadium Nissan and deal to the vehicle we wanted for two days (and sold it the same day we were coming in to buy it) Frustrated and angry, We went to Stadium Nissan and dealt with Mark Milazzo & Oleg Lappa. Talk about "red carpet treatment" they were FANTASTIC. We bought our Armada from them and they REALLY know what customer service means. If you are in the market for a Nissan, These are the guys to talk to. I NEVER said this before because in all the years of experience in buying cars, Dealers always seemed "two faced" and just interested in making a sale, these guys really do value their customers... RIGHT ON OLEG AND MARK!!! More
by Yoz
Employees Worked With
Mark Milazzo and Oleg Lappa
