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Ken Garff Stadium Nissan

Orange, CA

4.6
276 Reviews

1140 West Katella Avenue

Orange, CA

92867

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Showing 276 reviews

May 17, 2022

Just bought a new Pathfinder and had a awesome and over the top great experience. More

by patriotford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Maravilla
Apr 19, 2024 -

Ken Garff Stadium Nissan responded

Thank you for your feedback! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

May 14, 2021

I would not recommend buying a car here from RICHARD. I have never in my life been treated this low. He was disrespectful, degrading, belittling and ignorantly rude to say the least. He was clearly sexist More

by MWNH7y
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard
May 18, 2021 -

Ken Garff Stadium Nissan responded

Hello, We welcome all of our customers to leave a review of their experience as we appreciate any feedback so we can know how to better serve you. However, your description of what happened is not in the least bit accurate. Henry, one of our salesmen, had asked me for the key to the Porche 911 we have in the used car showroom. He told me he did not believe you and your friend were serious buyers so I thought it best for Henry to not bring the keys with him. Later I saw you in the used car building and you had the car doors open, standing on the door guards. You proceeded to try on some sort of accessories on the vehicle. At one point you put a whole car cover on it and you never had any authorization to do any of this. After seeing this I came into the building and asked if you needed assistance and who authorized you to put on these accessories. At that point, you and your friend started to question me and started to verbally insult me using many obscenities and questioning my authority in the dealership. I then asked you to leave the dealership and asked that you not to mess with the cars any longer. You never had any intention of purchasing the vehicle or inquiring about it at all. You just wanted access to the car for a photo op for your own products. We welcome everyone in our store, but when customers are acting inappropriately and blatantly disregarding our requests to respect our property, they will be asked to leave. - Richard

May 18, 2021 -

MWNH7y responded

Richard, Your response is not accurate at all because in your initial interaction with us, you stated no one spoke to you about our situation. Now you are contradicting yourself saying you did in fact speak to Henry before any of this happened? Henry offered us the keys but we declined. Please get your facts straight before making up a ridiculous response to cover up your embarrassing behavior. You also never asked if we needed assistance. Your first words to me were "are you done?" with the attitude of a teenage girl. I laughed thinking you were joking, because surely no one would speak to a stranger like that while on the clock. You then proceeded to start shouting at us belligerently without trying to be understanding at all, so don't try to paint the picture different. Do tell me how we acted inappropriately? You raised your voice at us. You made a scene. No obscenities were used on our end. We tried explaining our situation but you kept interrupting and speaking over us. We had permission from a sales associate and were escorted to the vehicle. I even have pictures showing Henry watching over the whole thing, clearly allowing it to happen with no issues. In addition, if Henry spoke to you about the keys, then why did you give the keys to him? He literally handed me the keys and I said, no thank you, I don't need them. So if you did not give anyone permission, why did you give him the keys to give us? And second, why did you continue to tell us no one gave us permission to look at this car if you spoke with Henry about the situation as you state here, clearly being informed on it? You should really learn to lie better before you publicly respond. Your description of the true situation is laughable at best.

July 31, 2019

Ripoff had my daughter versa note 2015 for repair of the engine trouble charge us over $900.00 without fixing trying disputed without any use, what a ripoff More

by 10timmo01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Avila
Aug 02, 2019 -

Ken Garff Stadium Nissan responded

We are sorry that this happened to you and that we were unable to meet your expectations. If you have anything else you would like to address or if you have any questions, please feel free to email me at kenh@stadiumnissanoc.com, thank you. – Ken Heinsohn, General Manager

March 04, 2019

radar sensor obstruction Initially I took my pathfinder to a dealer near me, they said radar was working fine and the radar obstruction was due to the last week’s raining we More

by oghassem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Avila
Apr 19, 2024 -

Ken Garff Stadium Nissan responded

Thank you for your feedback! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

August 07, 2018

Excellent service Anytime I've made an appointment to bring my vehicle in for service I've been able to get an appointment at my convenience, excellent timely service, More

by Verita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Barajas, Melissa Evans
Apr 19, 2024 -

Ken Garff Stadium Nissan responded

Thank you for your feedback! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

August 02, 2018

Great service Outstanding service, as usual. I’ve been here several times over the years, and the service is consistently great. Will definitely be back in the futu More

by carguy...
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Maravilla
Apr 19, 2024 -

Ken Garff Stadium Nissan responded

Thank you for your feedback! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

July 31, 2018

Service of car The service you get depends on who the advisor is. Mark was awesome as always. Got me in and out in no time at all. More

by Theresata
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Avila
Apr 19, 2024 -

Ken Garff Stadium Nissan responded

Thank you for your feedback! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

July 28, 2018

30,000 milles service 400 dolar for versa When I arrived to leave my car, Nobody wants to receive it. I approached to the desk so they could take care of me and they all said that they were ve More

by Julian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Everybody of service
Jul 30, 2018 -

Ken Garff Stadium Nissan responded

Hi Julian, We are deeply sorry for your recent experience with our service department. Please contact me directly to assist you. Thank You. Benita Guerra, Brand Advocacy Manager Benitag@kengarff.com 714-464-3371

July 26, 2018

coming through in the clutch was real busy at work (1-800-radiator and A&C). came in saw Pete without notice needed it back quickly, him and his team took care of me quickly and a More

by jpacheco1800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Barajas
Apr 19, 2024 -

Ken Garff Stadium Nissan responded

Thank you for your feedback! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

July 25, 2018

Outstanding and reliable I was helped by Alex Rosales. Excellent and professional advisor, cordial and helpful. Waiting area is clean and cool. Nice ambience provided by deale More

by SmartBeatle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rosales, Renae Franco
Apr 19, 2024 -

Ken Garff Stadium Nissan responded

Thank you for your feedback! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

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