Ken Garff St. George Ford

Curtis is exceptional, and made everything so easy! About the only thing we had to do was add our signature to the paperwork. We love our new vehicle, and it’s everything we wanted and needed. This has About the only thing we had to do was add our signature to the paperwork. We love our new vehicle, and it’s everything we wanted and needed. This has been a great experience. More

Friendly, knowledgeable and fair. They make buying a car a fun experience. I have purchased 5 vehicles from them in the past 8 years. They make buying a car a fun experience. I have purchased 5 vehicles from them in the past 8 years. More

I am so happy with the service Jason give me definitely I will buy a gain with them, Ken garf St. George is great place to buy car I will buy a gain with them, Ken garf St. George is great place to buy car More

Tim worked hard for me and went the extra mile. He is always willing to do whatever he can to assist me He is always willing to do whatever he can to assist me More

Consumer beware! !! Communication is almost non existent. You can call and leave messages, text messages via their automated system and hopefully get a response back !! Communication is almost non existent. You can call and leave messages, text messages via their automated system and hopefully get a response back within several days, sometimes longer. The knowledge of the advisor is pathetic. Was hoping they could help guide some decision making based on their knowledge of the industry and in my case warranty companies. I was sorely mistaken. No help or assistance could be had from her. Ended up just gambling and lost big time. Was charged an absorbent amount for the work and then had to hear them justify the time the mechanic and advisor had to spend communicating with the warranty company. Sadly the mechanic and advisor get paid higher than most highly skilled professionals (ie doctors and lawyers). Nonetheless, I was charged for basically twice for removing and installing an engine. Inwas hoping that the knowledge of the advisor would be able to help guide me into a more informed decision, but that was not the case and even though it’s only my opinion, I absolutely feel that I was duped into this decision as the advisor likely knowing full well that the warranty company would deny this claim but would gain her a larger commission doing this. I ended up sourcing out my own motor replacement to keep the cost down as much as possible as their quote was insanely high and had them do the work as I lived out of town and figured I was already 4k deep into this dealership I may as well finish the work they already started. Sadly this was a horrible experience both monetarily and emotionally frustrating. The stigma of “stealerships” is highly accurate and I hoped would never happen to me did. To further add injury to insult, when picking up my vehicle there was external damage to a window that was not there previously when dropped off. I picked up the vehicle on a Saturday and unfortunately there was no manager available and the advisor was unable to do anything…convenient. So as of this writing, I have left 2 voicemail messages and have still not had a phone call back which I’m not surprised as I’m very familiar with their normal operation of failure to communicate in a timely manner. Well 3 months later I got my vehicle back and it appears the mechanic has done his job appropriately. The only thing I can do now is hopefully help other consumers avoid this same predicament and avoid this service department and its employees (advisor and manager) as they do not have the interest of the customer in mind and will only do what I feel will benefit their bottom line and individual pockets. Buyer beware! More

No responsiveness. Service is abominable. I paid over $60K for a Bronco and have had to arrange several service visits. It takes 6 weeks to schedule a visit. On each oc Service is abominable. I paid over $60K for a Bronco and have had to arrange several service visits. It takes 6 weeks to schedule a visit. On each occasion when I have brought the Bronco in, the intake clerk expresses skepticism that the issue exists. I have had to provide video evidence (which the dealer ignored the first time I sent it and somehow lost it). Then I am told that its a "software issue" about which nothing can be done until "Ford Corporate" does something, or I am told to pick up the car only to find after 10 minutes that the problem has not been solved. Then the service department ducks/ignores texts and calls trying to hide from you when you attempt to follow up. You wait weeks and weeks for a service appointment, and they don't fix your problem, then they try to hide from you. That is my experience with Ken Garff Ford. Sadly if you're in St George, they are the only Ford game in town, so you seriously have to question whether you can buy this brand in St. George. More