Ken Garff Nissan Salt Lake

After past dealership experiences I was hesitant when it came to buying my next vehicle. I found a vehicle online and filled out one of their forms. I was contacted very quickly and had all my questioned came to buying my next vehicle. I found a vehicle online and filled out one of their forms. I was contacted very quickly and had all my questioned answered with professionalism. I am a single woman and usually it is very intimidating working with mostly old males that disrespected me in the past. When I came to look at the Acura TSX it was more beautiful than the pictures online had portrayed. Jason, the internet manager, timed my visit with his iPhone until I was driving away in my new car. 1 hour and 10 minutes! I was treated with respect and would recommend to anyone looking to have a smooth car experience. I'm loving my new Acura! Bridget from Salt Lake More

I called Jason on the used Buick I was interested in and asked what kind of range he had to come off the listed price. I was considering driving 150+ miles and was not interested in driving for the listed asked what kind of range he had to come off the listed price. I was considering driving 150+ miles and was not interested in driving for the listed price. He said he knew that the car ws going to auction the following Tuesday and that he was sure he could go down around 20% to get it moved before auction. I loaded up my three kids all ages under 5 to leave my house the next morning at 6:30AM to make this deal work. When I arrived, I was told that he had mistakenly spoke of the dealership's plan for the car (it would not be goign to auction) and the price we had discussed the previous day could not be honored. He and Phil Green both sold me on how great of a car I was still getting for the money. We haggled, and I eventually paid a price around 15% more than we agreed to. (The 15% was before the applicable document charge and some security warranty). Anyway, the car did not even get me home before having problems. I called as soon as I got home to notify Phil and Jason and ask for some help. They gave no assurances, passing me off to Chris Martin. He promised to call me back the following Monday. He never called. Instead the same sales guy, Phil called back and said it was all as-is. I complained that I had been deceived three times; the first about price with Jason, the second about the condition of the car by Jason and Phil, and the third time by the dealership itself if it would not help. The website says, exactly, "Free Mile After Mile Limited Engine Warranty Ken Garff Automotive Group is pleased to introduce this new protection which will provide assurance that the most expensive & complex mechanical part on your vehicle--your engine--will run far longer than even the manufacturer guarantees!! And this warranty is provided Free on EVERY vehicle we sell, new and pre-owned!". Now I was less than 80 miles from the dealership, developed a problem, and they would not help. Phil's reason to me was that they did not have enough of a margin in the sale of the car to help me out. I noted that doing what was right should not equate with how much they were able to profit off of me on the sale. He said he understood how I felt, but that there was nothing he could do. It is costing me $900 to have fixed. Their "warranty" says it should cover up to $5000. worth of engine parts and service. The mechanic I took it to said that someone had neglected to fix the intake manifold, and had instead covered up the problem with a ton of silicon. He said it is a very obvious cover up, and if the service dept was unaware of it, then they had not even looked at the car before reselling it. Apparently, the engine could easily have thrown a rod, and I could have been out $5000 instead of $900. I feel very lucky. (Sarcasm) When I called and complained to Phil, he said that the car did not have any problems before I took it. I said it obviously had. He said I had driven it and I still took it. I said I had driven it VERY little, and had taken his and Jason's work about how good of condition the car was in. I said I should be able to take his word to the bank and that this was not how business should be conducted. He said he understood how I felt, but that he could no nothing to help me. I told him he had a promising career in politics ahead of him if he was so OK with promising one thing and then reneging. He got angry and told me not to get personal. I said it WAS personal; he was OK with being personal to make the sale. I noted he had also made personal statements about how good of condition the car was in, which obviously was not true. It was obviously personal to me because I had money on the line. I said that it should be personal to him, and that there ws something wrong if he did not take the complaints personal. He hung up on me. I will not forget the lesson. Don't let them con you too. More

Horrible customer service. They flat out lied about a broken part, which they promised would be fixed two days after buying. After three weeks of calling, and never getting return calls, come to find ou broken part, which they promised would be fixed two days after buying. After three weeks of calling, and never getting return calls, come to find out they never did order part in, and the service department had no idea what was wrong with it. Once the sale was over, the salesman, Sean, was completely unhelpful, and down right rude on the phone. Please don't shop here, and give honest, kind people your business instead. I know I will never be back, to this or any other Ken Garff dealer, ever.... More

I had a problem with my 2001 nissan altima gxe. after some research on-line and bringing it to my regular mechanic, I was pretty sure that the intake manifold gasket had to be replaced. My normal mechani some research on-line and bringing it to my regular mechanic, I was pretty sure that the intake manifold gasket had to be replaced. My normal mechanic recommended I bring it to a dealer and have them do a diagnostic on the car using their computer. He also checked the amount of time needed for this repair (5.5 hours). I brought my car into the Ken Garff Nissan service department and told them the issues. Ben Lutz told me he would run a 22 point inspection. I called the next day, and besides the gasket replacement costing $1100 ($500 more than at other mechanics) he said there were a lot of other problems, including fuel line leak, power steering leak, radiator hose leak,and cracking drive belts, and he said the total cost was $2000. Now my trusted mechanic had checked the car two days before and didn't find any fuel leaks. Clearly, the Ken Garff service department was trying to drum up some money from an unsuspecting customer. When I picked up my car after the diagnostic ($70, btw) I asked Ben if we could put the car up on a lift and the tech could show me the fuel line leak. But lo and behold, the tech wouldn't work again until the next friday (because mechanics only work on tuesdays and fridays, I'm sure.) I ended up getting the gasket and drive belts fixed at a different mechanics shop for $500. Don't trust this service department!! They will try to rip you off as much as they can!! More

all I can say is HORRIBLE and I will never be back. misleading statements, outright lying, unethical contracts. All just a part of the experience at Ken Garff. Was told the vehicle was on an "extende misleading statements, outright lying, unethical contracts. All just a part of the experience at Ken Garff. Was told the vehicle was on an "extended test drive" and then was told I was not able to turn it back in, that I had purchased it. After being told that giving it back was "NO PROBLEM" More

I have mostly good things to say about this dealer. I feel my overall experience has been good. I did have some questionable things that have happened. 1. Suddenly I realized that I have G.A.P. insuran feel my overall experience has been good. I did have some questionable things that have happened. 1. Suddenly I realized that I have G.A.P. insurance. I had initialed a paper that signified that I declined it. However on my contract it was put in there and during the rush of sign here sign there we signed for it. Upon my discovery of this I called the dealership to discuss it. I was told that we could decline it if we wanted and out account would be credited. I have decided to just keep it. Another issue was getting my car. A "lot tech" was backing it out and we were told that the bumper was going to need to be replaced and that it was at the shop and that the part was on its way. We were originally scheduled to pick it up in two days and ended up waiting over a week. The part in question we were told was not replaced but repainted. I cant notice any problems with it though. I just felt a little mislead. However Jason and his team did accomodate me with placing me in a loaner car and provided me with some other service upgrades. I was appreciative of this. The last thing I noticed after getting my car home was that there are a few scratches on the spoiler of the car which I am hoping they will take care of. The dealership as a whole seemed like they were willing to work hard to put me in a car I want and not something that they needed to move. I would recommend them to family and friends I would just caution to take time and dont rush the process as I did. More

I purchased a used Rogue in May 2009. Everything was fine until I went to the F&I department with Carson Kraatz. Long story short, he added GAP insurance to my contract without telling me, and it was buried until I went to the F&I department with Carson Kraatz. Long story short, he added GAP insurance to my contract without telling me, and it was buried in the paperwork so it was difficult to find. When I made a second trip to the dealership to finalize my paperwork for my loan with an area credit union, Carson still didn't mention that he had added GAP insurance to my loan. That night, when I finally discovered it, he said it was required by the credit union. I called the credit union the next day, and they do not require GAP insurance. In fact, the Credit Union's GAP insurance that they offer was HALF the cost of Ken Garff's! Definitely go elsewhere if you are in the market for a Nissan!! More

Okay this is on Ken Garff Buy Back Division saying they need your old car and they here is what they say you will receive 1 New Car Finance Rates as Low as 0% APR for 60 Months which is not true after u ge need your old car and they here is what they say you will receive 1 New Car Finance Rates as Low as 0% APR for 60 Months which is not true after u get doing the paper work they figure out a different way to do it saying the bank told them to do it that way and Number 2 discounts and rebates up to $ 15,000 off which is not true And number 3 they will bring out of state buyers will be on hand to ensure top dollar will be paid for your trade not true they have there same guys there as they usually do so don't take them for there word number 4 Plus when we make a deal, we'll pay off your old vehicle NO MATTER HOW MUCH YOU OWE Which is xxxxxxxxx they only pay off how much it is worth not how much u owe And the very last thing they say is all credit applications will be accepted during this event which might be true if u want a old piece of xxxx that will only get u down the road for a week or two also they have only a 3 day sale i mean how many people got 3 day's to look at this and decide not me they are the worst dealer in the world i suggest anyone that is buying a car or truck not to go to any i mean any ken Garff dealership they lie lie lie lie and they cheat u out of a deal. More

I went in about a year ago to have my transmission fixed (after 7 visits they finally fixed it). At the same time I bought an aftermarket flywheel/clutch to put in after confirming that it would not void my (after 7 visits they finally fixed it). At the same time I bought an aftermarket flywheel/clutch to put in after confirming that it would not void my warranty. Went in about a week ago to get my transmission repaired again......had the same problems as it did last time. They refused to repair it. I started asking other employees if I had any other options to repair it under warranty. At this time Billy Brown (Service Manager) came over to me and started yelling and swearing at me. I left to avoid further incident. I decided to call Nissan corporate to get this solved. After a week of moving up the chain they informed me that my vehicle was no longer covered under warranty because the flywheel/clutch voided the warranty, which the dealership specifically told me it wouldn't! The dealership still refuses to make this right and I will never purchase from them or Nissan again. More

Purchased a 2003 Nissan Pathfinder online. Spoke with the salesman prior to driving 5 hours to Salt Lake (I live in Boise) and specifically asked about the console that appeared to have a broken cup hold the salesman prior to driving 5 hours to Salt Lake (I live in Boise) and specifically asked about the console that appeared to have a broken cup holder cover in a picture. I was assured that it was in perfect condition. After I was half way back to Boise the cover BROKE! Then I noticed it had been GLUED! The salesperson flat out lied and when I asked the manager to make things right, he replied with; "it was sold as is" and " a used car is bound to have 'loose' parts"... he also offered to let me buy a part to replace the lied about, broken console piece. I will never work with them again and fear now that my car may have flood damage, luckily it has a warranty. DO NOT DO BUSINESS WITH KEN GARFF!!!! DO NOT DO BUSINESS WITH KEN GARFF!!!! DO NOT DO BUSINESS WITH KEN GARFF!!!! DO NOT DO BUSINESS WITH KEN GARFF!!!! DO NOT DO BUSINESS WITH KEN GARFF!!!! DO NOT DO BUSINESS WITH KEN GARFF!!!! DO NOT DO BUSINESS WITH KEN GARFF!!!! DO NOT DO BUSINESS WITH KEN GARFF!!!! DO NOT DO BUSINESS WITH KEN GARFF!!!! More