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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
433 Reviews

433 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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September 12, 2024

Cameron was good and prompt and returned my calls. The dealership is an absolute joke to work with though. Not thorough in anything and the fees are ridiculous. I will be finding another dealership to More

by hkelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braiden Draper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Dave Bennion, General Manager daveb@kengarff.com

September 10, 2024

Had appointment, but car sat at dealership for 8 days before being pulled in. Other than the delay, service was very good and provided me a loaner car for the whole time. More

by spence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Telford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Dave Bennion, General Manager daveb@kengarff.com

September 08, 2024

very informative and helpful, good service and explanation for the warning message that shown in my car. More

by niutyanmu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

September 07, 2024

Friendly and efficient work was done on time and car was clean when i picked it up More

by TONYK3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

September 06, 2024

The best place to buy a car They help me a lot Rossi is the best More

by ALIDZHON13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rossi Yerage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Heaps
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2024

I came on Saturday so there were no crowds. Garret met me at the door. He helped me before. Garret listened to me well and took notes of what my needs are for service. He also kept me updated More

by Kitty liu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Garret
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2024

Service always a good experiance. Management and Sales are great to work with. I recommend them all the time. More

by WHEELWERKSMIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Crawford Lindsay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Amaral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spence Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickey Dailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Jeffrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denice Jeffrey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2024

Great service: Got a loaner. Spence is a great salesman and follow through with services and repairs . Service manager is very accessible More

by AWALALIYADDA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spence Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garret Garret
5.0
This rating includes all reviews, with more weight given to recent reviews.
Star Castenada
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2024

Totally satisfied with service. Vivian was spectacular She made the drop off effortless and had car ready as planned More

by HBRIERLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

Alan was terrific! Endlessly patient as we tried to decide what we wanted to do amidst back and forth visits to our eye doctor. Finally made a very good deal that sat More

by alisonluckman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Satterwhite
5.0
This rating includes all reviews, with more weight given to recent reviews.
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