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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
531 Reviews
Call Service Center (855) 835-0712

531 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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July 31, 2023

The wait time to get a car serviced is quite long. Everyone you speak with is as helpful as they can be. More

by deborahcandler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda
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July 28, 2023

Brett was very professional and courteous. When I had issues he resoled them quickly, nice. More

by CIDEHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
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July 25, 2023

Service department was very professional. Dillion was very helpful with explaining repairs needed. and what and when the the service will be.. More

by allen1513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Turner, Craig Lambourne, Sean Roberts
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July 21, 2023

The people in the service department are exceptional. Work was completed quicker than I had expected. The drop off box made it easy for me to drop off my car on my time. And ensure the vehicle was rea More

by iannchrysta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

July 21, 2023

unfortuantely this is a capitve market and we dont have a choice. very unresponsive and impossible to reach over phone. i had to physically show up at the dealership to get an update on m vehicle. More

by AK5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
dont remember the name
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Jul 24, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Hello, Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Thank you. Dave Bennion, General Manager daveb@kengarff.com

July 19, 2023

Service here is always phenomenal. It's quick, friendly, and professional. I love coming here to get my vehicle serviced. More

by Mike C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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Jul 20, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience, Mike! We value your feedback and your business. We hope to see you again in the future!

July 17, 2023

Efficient, professional, timely and in keeping with you promise,”We hear you”. New facilities are nice. More

by EJMANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave, Veronica
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Jul 20, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

July 16, 2023

Brett is a great service advisor Had a great experience Would recommend highly to anyone More

by FAIZI.SIDDIQI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
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July 13, 2023

Veronica went the extra mile to listen to my concerns and implement an action plan to satisfy my needs. More

by EJMANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m
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Jul 13, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

July 13, 2023

Honestly, I'm so glad I went back to Mercedes of SLC, not only for my vehicle but for the experience. From Eric, my sales person to Brett and Amanda in service. It's always seamless, professional, friendly, More

by Mike C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review, Mike! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you.

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