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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
432 Reviews

432 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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July 13, 2023

Honestly, I'm so glad I went back to Mercedes of SLC, not only for my vehicle but for the experience. From Eric, my sales person to Brett and Amanda in service. It's always seamless, professional, friendly, More

by Mike C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review, Mike! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you.

July 13, 2023

The service technicians and advisor, Jordan Myler were awesome with my car. They worked diligently to ensure that it was fixed before I took it home and were always keeping me informed on the status of it More

by JULIEV0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Myler, Mickey Dailey
Jul 13, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

July 12, 2023

Service was great, Amanda was very helpful but price increases by 40% is bit to much compared to last time!!! More

by ladbublik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Turner, Craig Lambourne, Sean Roberts
July 06, 2023

Very attentive and responsive. I alway know the service work is done properly! Thank you Jordan More

by jim@saltlakelegal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
Jul 13, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

July 06, 2023

The service was amazing . Loved the video tour of my car bringing worked on . Ben was very informative and helpful when we walk through the car while in the bay . Jordan as al More

by bettinalally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan in salesd and Ben in Service
Jul 13, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

July 06, 2023

The levels of service and customer care are the highest. An owner of a 1997 E320 receives brand loyalty respect from a service staff younger than the vehicle. More

by scs.rocky.snow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda, Customer Service, Larry Taylor, Sean Roberts
June 27, 2023

Reliably great service, as usual. We had a flat tire, no appointment, and Brett made room for us almost immediately, and he kept us updated during the quick repair. More

by craig.brown
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Toni Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review, Craig! It is wonderful to hear that Brett provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!

June 21, 2023

Brett was very helpful even though a change I had made in what was to be done did not get put in your computer. He straightened it out just fine. More

by SHERWOOD.CASJENS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brett
May 04, 2023

Efficient check in and communication from technicians doing the work and a clean facility. The experience was good. More

by kpablo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Turner
April 18, 2023

Brett was a 10. Went above what we expected getting all of our recalls done. More

by cdcrdc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
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