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Mercedes-Benz of Salt Lake City - Service Center
Salt Lake City, UT
433 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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433 Reviews of Mercedes-Benz of Salt Lake City - Service Center
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August 30, 2023
Person up front was excellent however, I was frustrated that the actual technicians did not obviously look closely as i had service messages still up on my display. I rented a car, turned it back in and that the actual technicians did not obviously look closely as i had service messages still up on my display. I rented a car, turned it back in and got there to get my car and ended up driving off before i had to turn around and waste another half hour to an hour for you guys to figure it out to get the messages off the screen. I had already blown off my whole day to do a simple service on the car. when you service a or b you should make sure all is good before you hand call the client and tell them it is ready to pick up. I had meetings i had to get back to in Park City and that delay was deeply upsetting. More
by david@parkcityyoga.com
Verified CustomerEmployees Worked With
Brett at service department
August 21, 2023
Service was great, din't lack anything. Dallas took care of everything, including the loaner car. I really appreciated this as I needed to get back to work immediately after the appointmen Dallas took care of everything, including the loaner car. I really appreciated this as I needed to get back to work immediately after the appointment. I am working on a very tight schedule. Thank you, Tony, for initially arranging the loaner! Thank you fer a great experience! Andreas Haupt More
by ahaupt
Employees Worked With
Dallas, Tony
August 21, 2023
Average service continues despite completing their service center remodel. Poor communication between schedulers and service and between service and customer. Said they washed car, windows and vacuume service center remodel. Poor communication between schedulers and service and between service and customer. Said they washed car, windows and vacuumed but it looked like they just ran it thru a wash and didn’t even wipe off spots. Disappointed once again. More
by DEGRAYHOME
Employees Worked With
August 16, 2023
This dealership is a class act. They are efficient, polite,professional, and give great service. I would recommend them to everybody. Mercedes Benz should be proud of them. They are efficient, polite,professional, and give great service. I would recommend them to everybody. Mercedes Benz should be proud of them. More
by jluras1948
Employees Worked With
Jordan in the service area
August 13, 2023
Windshield was available but could get an appointment for over month. Finally went to appt and was told 10 hrs into appt they didn’t have a windshield, they had given windshield to another customer. Now hav over month. Finally went to appt and was told 10 hrs into appt they didn’t have a windshield, they had given windshield to another customer. Now have to wait for them to order another one. More
by snowflower1527
Employees Worked With
Brett service advisor
August 07, 2023
Our experience at Ken Garff Mercedes with Brett Mathison as our service advisor was top notch and exceeded our expectations. We look forward to coming back for our next service! as our service advisor was top notch and exceeded our expectations. We look forward to coming back for our next service! More
by dan@montroseacupuncture.com
Employees Worked With
Brett Mathison
