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Mercedes-Benz of Salt Lake City - Service Center

Salt Lake City, UT

4.5
433 Reviews
Call Service Center (855) 780-1053

433 Reviews of Mercedes-Benz of Salt Lake City - Service Center

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October 18, 2023

Dallas did a great job squeezing my in to get windshield wipes callarated. Was concerned that I would have to wait but service did a great job accommodating my schedule. More

by RICH.STAYNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dallas
Report | Print
Oct 23, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

October 18, 2023

Farmington MB failed to fix problem since June. Your team had it fixed in two hours. Thank You.. More

by jnelson29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan, Joel Turner, Craig Lambourne, Sean Roberts
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October 13, 2023

Great service all around. Lucky to have this service and showroom option in downtown Salt Lake. More

by DANAPOLLOCK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fifield, Jim Stoddard, Larry Taylor, Joel Turner, Craig Lambourne, Sean Roberts
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October 12, 2023

Rude would not return calls not knowledge unwilling to answer questions. Terrible service from beginning to end More

by ErinConley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dallas
Report | Print
Oct 12, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review, Erin. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Dave Bennion, General Manager daveb@kengarff.com

October 11, 2023

Dallas and the rest of the team did a great job and kept me updated throughout More

by samc2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dallas
Report | Print
October 11, 2023

Jordan took care of all my service concerns and kept me updated on the progress as well. Great customer service and Thank you Jordan. More

by charley4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Myler
Report | Print
October 11, 2023

The quality and care was excellent. The use of a loaner made it much easier for a lengthy service More

by DEANBAWDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
Report | Print
Oct 12, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

October 09, 2023

Customer service is excellent. I feel comfortable and confident that my car will be taken care. More

by roseywhite5595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
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October 09, 2023

Your service representative, Vivian, always goes above and beyond in taking great care of us. Garff has an excellent reputation for service and customer care. And they always wash my cars!! More

by chuck88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian and Rossi
Report | Print
Oct 12, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! It is wonderful to hear that Vivian provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!

October 07, 2023

Thank you for the service. I appreciated that it was all under warranty. Wish it was a little quicker to get in but once the appointment day arrived it all went well. More

by mhelggren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Lambourne
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