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Mercedes-Benz of Salt Lake City - Service Center
Salt Lake City, UT
433 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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433 Reviews of Mercedes-Benz of Salt Lake City - Service Center
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Verified Customer
December 07, 2023
Very bad horrible service, the customer service of Vivian was so bad horrible ,They hit my car while they were doing the service and I'm still waiting for an answer to be called. They were supposed to check was so bad horrible ,They hit my car while they were doing the service and I'm still waiting for an answer to be called. They were supposed to check the camera and they were going to call me and they never called me. More
by JBRICENO5116
Employees Worked With
Vivían service department
December 04, 2023
Dallas in the Service Department was incredible. Extremely customer focused, proactive and professional. Due to staffing shortages the service repair was slow. Extremely customer focused, proactive and professional. Due to staffing shortages the service repair was slow. More
by deborahlynnkelleyphd
Employees Worked With
Dallas
December 04, 2023
Dallas is 5*! Service Mgr Angie Heaps kept auto "in line" from Oct 27 to Nov 06. My heated inquiry at 1100 PUSHED THROUGH ANALYSIS IN 2 Hrs, with the reply "YOUR Service Mgr Angie Heaps kept auto "in line" from Oct 27 to Nov 06. My heated inquiry at 1100 PUSHED THROUGH ANALYSIS IN 2 Hrs, with the reply "YOUR NEEDED CAR PART IS NO WHERE AVAILABLE; YOUR CAR IS NOT REPAIRABLE! Question"Never"? ....Ans: "NO". Upon pick up, Nov 07, I demanded the car part #: CLUSTER 203 540 16 48 80. Additionally. the Client Estimate (A Service of 2002, C320, plus detailing and repair [not done]) was estimated $685.00 shifted to $994.98. I am outraged at the negligence and cover-up. More
by jelmjelj
Employees Worked With
Angela Heaps Ser Mgr
December 02, 2023
There is a reason why this is the number one Mercedes-Benz dealership in Utah. The customer matters most. Great service comes from the top down. Thank you- Mercedes-Benz dealership in Utah. The customer matters most. Great service comes from the top down. Thank you- More
by Benz girls
Employees Worked With
November 30, 2023
They dismissed the fact that the malfunction injured my neck. I hate my car now and will trade it in because I can’t trust it. I get so anxious every time I have to back up it’s not worth keeping it. Th neck. I hate my car now and will trade it in because I can’t trust it. I get so anxious every time I have to back up it’s not worth keeping it. The problem, stopping abruptly like I backed into a truck with no warning, so random it is no wonder they couldn’t replicate the problem. It started this past summer, then once in September then four times in October. Every time there was nothing behind me. It hurt my back every time. I got whiplash on my neck last time when backing out of my driveway with nothing but mowed field behind me. The ladies checking me in were helpful. More
by BDCLARK10
Employees Worked With
Tracy
November 25, 2023
I love that they respond immediately when I call. They provide a vehicle for me to use until the service/repair has been completed. They communicate with me several time during the service to inform They provide a vehicle for me to use until the service/repair has been completed. They communicate with me several time during the service to inform me about issues, and completion of the repair. More
by DIXIE.MERBACK
