Mercedes-Benz of Salt Lake City - Service Center

Vivian did a great job updating me regarding my service during my visit. Very pleased. during my visit. Very pleased. More

Garret the service advisory is great as well as Darren one of the technicians that performed the work one of the technicians that performed the work More

Vivian is always extremely helpful and made sure to get me in for my service where I live 3 hours away she got everything done same day me in for my service where I live 3 hours away she got everything done same day More

I appreciate Vivian fitting in my car on short notice to allow me to enjoy my ski week in Salt Lake City. After a short conversation with the tech who serviced my car I gained the information I needed to ma allow me to enjoy my ski week in Salt Lake City. After a short conversation with the tech who serviced my car I gained the information I needed to make an informed decision in response to the check engine light that came on during my drive from California. More

My service experience not only didn't exceed expectations, but it didn't meet my lowest expectations. My experience was far below what I would expect as even regular customer service. You had my expectations, but it didn't meet my lowest expectations. My experience was far below what I would expect as even regular customer service. You had my car for 5 days and were unable to correctly diagnose the problem even with diagnostic paperwork from another mercedes dealership. On day 5 of having my car, I was told the noise I was hearing was my breaks and my bumper. This diagnosis was given with gross negligence of service and due diligence. I was also told the bumper was loose because the splash guard was missing! Your defensiveness and abrasive conduct/communication not only interfered with the issue being resolved but also left me feeling unheard and frustrated. When I came into your office to resolve the issue in person, I was put in the waiting room until you left for the day, seemingly running away from the problem and any potential resolution. The worst part was when I came to approach you about how long my wait time was and my concern you were going to leave, I walked in on you talking negatively to the other employees calling me a 'psychopath'. I've addressed some of these issues with Angela and plan to continue to work with her to address and resolve all of these flagrant problems with my experience and the customer service at Mercedes-Benz of Salt Lake City. More

Service was to expensive and issues with the car was not fixed. Plastic shield came off on the drive home. fixed. Plastic shield came off on the drive home. More

I like to work with ken garf, because I had such a good experience with Brett when buying a car that it carries over into maintenance also. experience with Brett when buying a car that it carries over into maintenance also. More

Wonderful! The waiting room is a great place to wait for your car to be serviced. The service department is good about keeping you informed on how the service i The waiting room is a great place to wait for your car to be serviced. The service department is good about keeping you informed on how the service is going. More

Great customer service. We were offered a loaner because of parts having to be ordered. We were offered a loaner because of parts having to be ordered. More