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Mercedes-Benz of Salt Lake City - Service Center
Salt Lake City, UT
432 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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432 Reviews of Mercedes-Benz of Salt Lake City - Service Center
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October 23, 2024
I had an appointment set up for 12:00 PM. The vehicle did not get service until 2:30 pm. I had to wait all that time in there until the vehicle was finished like around. I was told I was gett The vehicle did not get service until 2:30 pm. I had to wait all that time in there until the vehicle was finished like around. I was told I was getting a complementary carwash and vacuum and didn't even get that. The tech was supposed to give us a 360 inspection feedback and nothing was reported back not even an "everything looks good" Very disappointed with customer service and professionalism at this location. More
by DIO
Verified CustomerEmployees Worked With
I don't remember his name
October 22, 2024
It felt like they didn't care about the money that I had to spend. to spend. More
by Hmccloyn
Employees Worked With
October 20, 2024
Vivian is terrific! Making me write fifteen words is stupid, demeaning, offensive, a waste of time. This is the last Ken Garff survey I’ll ever fill out. Making me write fifteen words is stupid, demeaning, offensive, a waste of time. This is the last Ken Garff survey I’ll ever fill out. More
by mckgibbs
Employees Worked With
October 17, 2024
I purchased my CLS 450 while on vacation in Utah. My home is in Grand Junction, Co. There is no Mercedes dealer there. The star on the rear of my CLS became stuck in the open position and trying to My home is in Grand Junction, Co. There is no Mercedes dealer there. The star on the rear of my CLS became stuck in the open position and trying to have that remedied at home was not an option. I made an appointment with Garff in SLC And made the inconvenient trip to have it repaired. They took care of the issues I asked them to address in short order and had me happily back on the road. More
by Westernkellerado
Employees Worked With
Jacob
October 16, 2024
My Advisor Garrett was awesome! Had a loaner ready to go for me. Called and updated me on the the vehicle status. Even had a chance to wash and clean my car. Excellent customer serv Had a loaner ready to go for me. Called and updated me on the the vehicle status. Even had a chance to wash and clean my car. Excellent customer service. Also needed a few parts and Dave was awesome. Gave me a few quotes on parts I needed, was very knowledgeable and helpful. More
by JUANCARLOSMORALES7.JM
October 15, 2024
Vivian set up the service and completed everything I needed. I was very pleased with the quality of work needed. I was very pleased with the quality of work More
by nathan.james
Employees Worked With
October 14, 2024
Easy to set up service. Great communication. Timely delivery of car. Just a bit expensive! Great communication. Timely delivery of car. Just a bit expensive! More
by riddifordb
Employees Worked With
October 13, 2024
Communication and service were the best. Why do you need fifteen words when short and pithy are better Why do you need fifteen words when short and pithy are better More
by SWL0
Employees Worked With
October 13, 2024
The dealership is only as good as its people, and Cameron is a great ambassador. is a great ambassador. More
by MMORRIS14
October 10, 2024
Dealership was available when needed, which was helpful. However, the service provider was not having a great day, evident by her poor attitude. It seems as if she was overworked. I felt I had to be nice be However, the service provider was not having a great day, evident by her poor attitude. It seems as if she was overworked. I felt I had to be nice because my vehicle was there and I could not tow it else where due to its condition and situation at the time. I felt like the car was held hostage. More
by Xswiftxghostx
Employees Worked With
